"Hospitality is a wonderful tool in your career tool belt. It’s always about how you make people feel."

Amazing gathering that intersects hospitality, tourism, education, and hosts who LOVE all things Pensacola (area).

Special thanks to Jackson's Steakhouse. Check out this staple in downtown Pensacola. https://jacksonsrestaurant.com/

Brent Lane and his partner Mel won CMA Personality of the Year for 2022. They received the CMA Award at the Show on November 9, 2022.

Brent Lane has been on air in Pensacola on the Cat Pak Morning Show since 2005. Believing in success through service, Brent works to serve Pensacola. He has served as the Master of Ceremonies for the King and Queen of Spain. He leads thousands of people in the Annual Making Strides against Breast Cancer Walk. More than just the voice, Brent is actively involved in event planning and execution for these events. He has also actively worked to attract visitors to the Pensacola area through Visit Pensacola and Visit Florida. Brent is the current Vice Chair of the Visit Pensacola Board of Directors. The host of more than 30 Tourism Videos, Brent is a recognizable face of Pensacola locally and nationally. Locally Brent has a soft spot for helping people better themselves. He served as the 2011 President of Manna Food Pantries Board of Directors and is currently in his 3rd term on the Board (12 Years). He is a graduate of Leadership Pensacola (class of 2009) and enjoys helping new LeaP Class members.

Brent and his wife Angela have 3 children… All of whom have worked at the radio station in some capacity. Both Brent and Angela mentor others as Coordinators for the Dave Ramsey Financial Peace University Course. Angela is a member of Impact 100 (the largest women’s IMPACT philanthropic group in world) and works as the Team Captain for Making Strides and the American Cancer Society.

When not on the radio, Brent loves Diving, the Blackwater River, and photography on the Gulf Coast. Brent can be heard every morning on the Cat Pak Morning Show.

In this episode of Waves of Impact, Nicole sits down with Warren Sonnen of the family-owned hospitality group behind O'Riley's Irish Pub, Sir Richard's Public House, and Mugs & Jugs. The conversation explores how these long-standing Pensacola establishments have become integral to the local Pensacola vibe.

Warren discusses how he became interested in Pensacola's tourism industry through community involvement, board participation, and active engagement with the Florida Restaurant & Lodging Association (FRLA). The discussion highlights the critical relationship between local hospitality businesses and tourism dollars.

Hospitality Roundtable: 5 Years Later - From Crisis to Prosperity

This is part 2 in the Hospitality Roundtable.

Five years ago, we gathered at Timeless Tanglewood for what began as a discussion about our local hospitality industry. Then, the whole world shut down. The Hospitality Roundtable quickly evolved into a vital gathering where local leaders helped each other navigate unprecedented challenges. Representatives from FRLA, hotels, restaurants, and tourism all came together to document what was happening in real-time.

The original conversations can be found here: https://navigating-hospitality.blubrry.net/2020/03/19/march-192020/

Now, 5 years later, we find a different story. Bustling businesses and plentiful travel to the area have replaced uncertainty. Some faces around the table have changed, while others remain the same.

On April 4, 2025, we reunited at Trader Jon's inside the Pensacola History Museum—a fitting location as the first bar in Pensacola—to discuss hospitality 5 years after the crisis that brought us together.

Featured Participants:

• Rick West - President, VooDoo Franchising; Franchisee/Owner at VooDoo BBQ & Grill.
• Nicole Stacey - Vice President of Destination Development, Visit Pensacola
• Dr. Scott Keller - Interim Dean, Professor, Lewis Bear Jr. College of Business
• Dr. Alison Green - Professor, Lewis Bear Jr. College of Business, GH&TM
• Dr. Richard R. Hawkins - Professor, Lewis Bear Jr. College of Business

YouTube video can be found here: https://youtu.be/T0LIHT3DO4E?si=Y5i716QhVtTSY2a5

Filmed at Trader Jon's Located in the Pensacola Museum of History 330 S Jefferson St, Pensacola, FL 32502 Special

Thank you to the UWF Historic Trust Robert Overton, Jr. Executive Director Alli Frank Event Coordinator

Thank you to our sponsor, UWF Historic Trust for allowing us to record the session at Trader Jon's.

Trader Jon's

Martin "Trader Jon" Weissman, owner and namesake of Trader Jon's Bar, was well known for his personal eccentricities such as his famously mismatched socks and "Tradernomics" as well as his eclectic establishment. One of Pensacola's top tourist destinations for decades, Trader Jon's, decorated with photos and memorabilia, some traded for drinks, was a safe haven where young flight students, military personnel, astronauts and movie stars rubbed shoulders with local politicians, characters and the occasional ne'er-do-well. Trained as a U. S. paratrooper in WWII, Trader's lifelong love of naval aviation and his livelihood were inseparable. There was truly nothing like it on Earth! Step inside and experience the legend that was Trader Jon's.

The Trader Jon Exhibit is housed in the Pensacola Museum of History. Open Tuesday through Saturday from 10:00-4:00 and Noon-4:00 on Sunday

Hospitality Roundtable: 5 Years Later - From Crisis to Prosperity

Short on time? This is part 1 of the Hospitality Roundtable.

Five years ago, we gathered at Timeless Tanglewood for what began as a discussion about our local hospitality industry. Then, the whole world shut down. The Hospitality Roundtable quickly evolved into a vital gathering where local leaders helped each other navigate unprecedented challenges. Representatives from FRLA, hotels, restaurants, and tourism all came together to document what was happening in real-time.

The original conversations can be found here: https://navigating-hospitality.blubrry.net/2020/03/19/march-192020/

Now, 5 years later, we find a different story. Bustling businesses and plentiful travel to the area have replaced uncertainty. Some faces around the table have changed, while others remain the same.

On April 4, 2025, we reunited at Trader Jon's inside the Pensacola History Museum—a fitting location as the first bar in Pensacola—to discuss hospitality 5 years after the crisis that brought us together.

Featured Participants:

• Rick West - President, VooDoo Franchising; Franchisee/Owner at VooDoo BBQ & Grill.
• Nicole Stacey - Vice President of Destination Development, Visit Pensacola
• Dr. Scott Keller - Interim Dean, Professor, Lewis Bear Jr. College of Business
• Dr. Alison Green - Professor, Lewis Bear Jr. College of Business, GH&TM
• Dr. Richard R. Hawkins - Professor, Lewis Bear Jr. College of Business

YouTube video can be found here: https://youtu.be/T0LIHT3DO4E?si=Y5i716QhVtTSY2a5

Filmed at Trader Jon's Located in the Pensacola Museum of History 330 S Jefferson St, Pensacola, FL 32502 Special

Thank you to the UWF Historic Trust Robert Overton, Jr. Executive Director Alli Frank Event Coordinator

Thank you to our sponsor, UWF Historic Trust for allowing us to record the session at Trader Jon's.

Trader Jon's

Martin "Trader Jon" Weissman, owner and namesake of Trader Jon's Bar, was well known for his personal eccentricities such as his famously mismatched socks and "Tradernomics" as well as his eclectic establishment. One of Pensacola's top tourist destinations for decades, Trader Jon's, decorated with photos and memorabilia, some traded for drinks, was a safe haven where young flight students, military personnel, astronauts and movie stars rubbed shoulders with local politicians, characters and the occasional ne'er-do-well. Trained as a U. S. paratrooper in WWII, Trader's lifelong love of naval aviation and his livelihood were inseparable. There was truly nothing like it on Earth! Step inside and experience the legend that was Trader Jon's.

The Trader Jon Exhibit is housed in the Pensacola Museum of History. Open Tuesday through Saturday from 10:00-4:00 and Noon-4:00 on Sunday

Hospitality Roundtable: 5 Years Later - From Crisis to Prosperity

Five years ago, we gathered at Timeless Tanglewood for what began as a discussion about our local hospitality industry. Then, the whole world shut down. The Hospitality Roundtable quickly evolved into a vital gathering where local leaders helped each other navigate unprecedented challenges. Representatives from FRLA, hotels, restaurants, and tourism all came together to document what was happening in real-time.

The original conversations can be found here: https://navigating-hospitality.blubrry.net/2020/03/19/march-192020/

Now, 5 years later, we find a different story. Bustling businesses and plentiful travel to the area have replaced uncertainty. Some faces around the table have changed, while others remain the same.

On April 4, 2025, we reunited at Trader Jon's inside the Pensacola History Museum—a fitting location as the first bar in Pensacola—to discuss hospitality 5 years after the crisis that brought us together.

Featured Participants:

• Rick West - President, VooDoo Franchising; Franchisee/Owner at VooDoo BBQ & Grill.
• Nicole Stacey - Vice President of Destination Development, Visit Pensacola
• Dr. Scott Keller - Interim Dean, Professor, Lewis Bear Jr. College of Business
• Dr. Alison Green - Professor, Lewis Bear Jr. College of Business, GH&TM
• Dr. Richard R. Hawkins - Professor, Lewis Bear Jr. College of Business

YouTube video can be found here: https://youtu.be/T0LIHT3DO4E?si=Y5i716QhVtTSY2a5

Filmed at Trader Jon's Located in the Pensacola Museum of History 330 S Jefferson St, Pensacola, FL 32502 Special

Thank you to the UWF Historic Trust Robert Overton, Jr. Executive Director Alli Frank Event Coordinator

Thank you to our sponsor, UWF Historic Trust for allowing us to record the session at Trader Jon's.

Trader Jon's

Martin "Trader Jon" Weissman, owner and namesake of Trader Jon's Bar, was well known for his personal eccentricities such as his famously mismatched socks and "Tradernomics" as well as his eclectic establishment. One of Pensacola's top tourist destinations for decades, Trader Jon's, decorated with photos and memorabilia, some traded for drinks, was a safe haven where young flight students, military personnel, astronauts and movie stars rubbed shoulders with local politicians, characters and the occasional ne'er-do-well. Trained as a U. S. paratrooper in WWII, Trader's lifelong love of naval aviation and his livelihood were inseparable. There was truly nothing like it on Earth! Step inside and experience the legend that was Trader Jon's.

The Trader Jon Exhibit is housed in the Pensacola Museum of History. Open Tuesday through Saturday from 10:00-4:00 and Noon-4:00 on Sunday

Nicole and Ali talk to Paula Shell, President and CEO of Big Brothers Big Sisters of Northwest Florida.

Paula Shell is the President and CEO of Big Brothers Big Sisters of Northwest Florida, serving the areas of Escambia, Santa Rosa, Okaloosa, Walton, and Bay Counties. In this role she ensures the mission, strategy, values, and goals of the organization are achieved by the agency. This includes producing positive outcomes in the following areas: Leadership (agency and staff), vision, fundraising, marketing, client services, community awareness, volunteer relations, and coordinating relations with the Board of Directors.

Shell is committed to driving social impact, fostering community engagement, and advocating for change. She has a proven track record in strategic planning, fundraising, and building partnerships with key stakeholders to drive long-term success.

Under her leadership, Big Brothers Big Sisters has opened two satellite offices, increased the number of children served, developed new innovative programing, established an agency endowment and scholarship program, to name a few.

Shell has worked in Child Services for 39 years. She began her career at Lakeview Center, Inc. managing group homes for adolescent boys and girls and in 1997 she started at Big Brothers Big Sisters where for the past 27 years she has served as the President and CEO. Shell holds an A.A. degree from Pensacola State College and a B.A. degree from the University of West Florida in Criminal Justice and Psychology.

Shell is a graduate of the 2003 Leadership Pensacola Class, a member of IMPACT 100, and serves as the lead staff member to Big Brothers Big Sisters Association of Florida’s legislative direction and currently serves on the State Board.

Shell has served as a Big Sister to three Littles in her time with the agency and was named
Big Sister of the Year for the State of Florida in 2019. She enjoys traveling, spending time with family, and has trained and completed seven marathons through the Joints in Motion program having personally raised over $30,000 for Arthritis research.

Nicole and Ali talk with Dayla Stanely, Assistant Director of Alumni Engagement and Development at UWF. Listen to how Kayla adapts and engages with people in the community.

uwf.edu/cfl

Nicole and Ali talk with Madrina Ciano, an amazing woman who has a passion to serve others in the community. Listen to what makes her tick, and you will hear her life with purpose.

Bio:

Madrina Ciano is from Honolulu, Hawaii and has lived in Pensacola since 1990. Professionally, she is a licensed Medical Esthetician and has owned and operated various businesses in the area, including a Day Spa that received the “Best of the Coast” award, a retail clothing boutique and an anti-aging skincare center with a prominent Pensacola dermatologist.

Madrina’s passion in life is to serve others, sharing the spirit of ALOHA wherever she goes. Throughout the years, Madrina has served on the board of numerous nonprofits including IMPACT 100, Covenant Care, Pensacola Little Theatre, and Pensacola MESS Hall. Currently, she proudly serves as Foundation President at The Arc Gateway and Fundraising Chair for Mr. Robbins’ Neighborhood.

For nearly 5 years, she has hosted a weekly show on BLAB Television called “Rolling with Madrina” which is a platform for nonprofits to share more about their mission.

Madrina and her husband Mark, founded the multi-award-winning civic organization, Krewe of SWAT. The Krewe hosts four high-impact signature events annually, benefiting Mr. Robbins’ Neighborhood, FoodRaising Friends and Brentwood Elementary School. SWAT is involved in countless other community events and projects throughout the year. With Madrina’s servant leadership of the Krewe, they have raised hundreds of thousands of dollars and received many accolades for their collective efforts including “Philanthropic Organization of the Year” by the Association of Fundraising Professionals and Community Vibrancy Award by Studer Community Institute.

Madrina’s individual commitment to serving others has also been widely recognized with many awards including “Volunteer of the Year” and “Living the Dream.” Her large presence in the community and on social media platforms opened doors to Brand Ambassador and Influencer roles with local corporations Step One Automotive Group, The Eye Guy Café, Dillard’s Cordova Mall, and Welch SkinCare Center. She was named “Woman of the Year-Ambassador/Influencer" by Scarlett Magazine for her “Maserati Madrina” persona, representing Maserati Pensacola, a brand of Step One Auto Group.

When Madrina isn’t busy giving back, she cherishes time with her four grandchildren or spending weekends with her husband.

uwf.edu/cfl