Season 1 Episode 1 | Voice AI's Biggest Bottleneck | Dylan Fox

What It Actually Takes to Ship Voice AI

AssemblyAI founder Dylan Fox on why voice AI was left for dead. He unpacks the messy multi-model voice stacks behind today's AI agents. Should AI even try to sound human? A sharp, no-fluff look at what it takes to ship real voice AI.

👉 NiCE:
https://www.nice.com/speak-to-an-agent

🔗Connect with Dylan:
https://www.linkedin.com/in/dylanbfox

🔗AssemblyAI:
https://www.assemblyai.com/
🔗Connect with Neeraj:
https://www.linkedin.com/in/neerajsverma/

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00:00 – Intro
01:10 – Meet Dylan Fox
02:39 – Why Voice AI Is Back
05:04 – Where Voice Agents Still Fail
08:44 – The Voice AI Tech Stack
09:54 – The Future of Voice-to-Voice AI
12:01 – Smarter Speech Intelligence
15:59 – When AI Agents Work Together
18:00 – Accuracy, Context & Hallucinations
21:26 – Building the Future of Voice AI

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About Speak to an Agent:

Speak to an Agent explores what it really takes to bring AI into large organizations, why AI can't fix a problem you haven't already solved, why real understanding matters more than a polished voice, and why the domain expert who knows how to use AI is becoming the most valuable person in the business. The show features the leaders, founders, and technologists building and deploying AI at scale, and they get candid about what's working, what isn't, and what changes now that machines can reason, plan, and act at a human level, and sometimes beyond it. If you're responsible for putting AI to work inside your organization, this is a conversation you won't want to miss.