Season 1 Episode 4 | Value Is Sexy

Gooder AI’s Eric Siegel on Why Most AI Projects Never Make It to Deployment

Gooder AI founder Eric Siegel says the industry is obsessed with the wrong number. Accuracy, precision, AUC score, none of it matters if nobody can translate what a model does into dollars. Eric makes the case for predictive AI's quiet comeback, why 80-95% of AI projects still fail to ever deploy, and why marketing hype might matter almost as much as the model itself. Out now in paperback: his book, The AI Playbook.

👉 NiCE:
https://www.nice.com/speak-to-an-agent

🔗Connect with Eric:
https://www.linkedin.com/in/predictiveanalytics/

🔗Eric’s company, Gooder AI:
https://www.gooder.ai/

🔗Connect with Neeraj:
https://www.linkedin.com/in/neerajsverma/

🔗Connect with Sascha:
https://www.linkedin.com/in/saschapoggemann/

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Timestamps:

00:51 — Why AI Value Matters

03:18 — The Power of Predictive AI

06:36 — Why Accuracy Isn't Enough

11:07 — The Cost of AI Models

13:20 — Why AI Projects Fail

18:13 — Measuring AI Agent Reliability

23:59 — Predictive AI Makes a Comeback

29:39 — Bridging Business and AI

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About Speak to an Agent:

Speak to an Agent explores what it really takes to bring AI into large organizations, why AI can't fix a problem you haven't already solved, why real understanding matters more than a polished voice, and why the domain expert who knows how to use AI is becoming the most valuable person in the business. Featuring the people and ideas shaping the future of CX AI, the innovators, the thought leaders, and those making the decisions. They get candid about what's working, what isn't, and what changes now that machines can reason, plan, and act at a human level, and sometimes beyond it. If you're responsible for putting AI to work inside your organization, this is a conversation you won't want to miss.

• (00:51) - Why AI Value Matters
• (03:18) - The Power of Predictive AI
• (06:36) - Why Accuracy Isn't Enough
• (11:07) - The Cost of AI Models
• (13:20) - Why AI Projects Fail
• (18:13) - Measuring AI Agent Reliability
• (23:59) - Predictive AI Makes a Comeback
• (29:39) - Bridging Business and AI