エピソード

  • Why Organizational Culture Is a Strategic Driver of Business Growth (#9)

    Why Organizational Culture Is a Strategic Driver of Business Growth (#9)
    2026/08/05
    In this episode of Up In Your Business, we delve into why organizational culture is a strategic driver of business growth. I, Jason Randall, your host and Chief Growth Officer at Questco, am joined by Kim Diorio, Questco's Chief Product Officer, to explore the tangible impact of culture on enterprise value. We discuss how culture transcends perks and platitudes, becoming a system of decision-making that influences business durability and growth. Kim shares insights on how to maintain a strong culture amidst rapid expansion and the consequences of neglecting it, such as increased churn and reduced enterprise value. Learn how to institutionalize culture through explicit standards, decision logs, and effective onboarding to ensure your business thrives beyond individual contributions. Tune in for strategies to make culture a cornerstone of sustainable success.
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    25 分
  • Customer Experience as a Growth Strategy: The Hidden Profit Signal Business Leaders Can't Ignore (#8)

    Customer Experience as a Growth Strategy: The Hidden Profit Signal Business Leaders Can't Ignore (#8)
    2026/07/29
    In this episode of Up In Your Business, I delve into the critical role of customer experience as a growth strategy, revealing it as a hidden profit signal that business leaders can't afford to ignore. Joined by Questco's Chief Product Officer, Kim Diorio, we explore how customer experience is more than just a satisfaction score—it's a comprehensive journey that impacts retention, pricing power, and overall business value. We discuss the challenges of maintaining customer experience during rapid growth and the subtle early warning signs of deterioration. Kim shares insights on balancing sales growth with service capacity and emphasizes the importance of systemic solutions over quick fixes. Tune in to learn how to transform customer experience into a core economic driver for your business.
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    34 分
  • Why Clarity Breaks First in Rapid Business Growth (#7)

    Why Clarity Breaks First in Rapid Business Growth (#7)
    2026/07/22
    In this episode of Up In Your Business, I dive into the crucial topic of clarity in fast-growing businesses. Joined by Kim Diorio, Questco's Chief Product Officer, we explore why clarity often breaks first as companies expand. Many assume operations or hiring falter first, but we argue that losing a shared understanding of goals and priorities is the real culprit. We introduce the "Three Cs" framework: Clarity, Customer Experience, and Culture, and discuss the chaos, costs, and churn that follow when clarity erodes. We also share practical insights on maintaining clarity amidst growth, emphasizing the importance of clear priorities and effective communication. Join us to learn how to keep your business aligned and thriving.
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    33 分
  • What Does a PEO Actually Do and Do You Need One? (#6)

    What Does a PEO Actually Do and Do You Need One? (#6)
    2026/07/15
    In this episode of Up In Your Business, Jason Randall, Chief Growth Officer at Questco, dives into the world of Professional Employer Organizations (PEOs) with Brandon Hartsough, COO of Questco. They demystify what a PEO actually does and explore whether your business needs one. Brandon shares his extensive experience in the PEO industry, explaining how PEOs relieve businesses of administrative burdens, allowing them to focus on growth. We discuss the benefits of a PEO partnership, including compliance management, payroll, and benefits administration. Discover how PEOs provide a holistic solution, connecting payroll, HR, and benefits under one roof, and learn how they can transform your business by freeing up time and resources. Tune in to find out if a PEO is the right fit for your business.
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    32 分
  • What Should Business Leaders Actually Know About AI Right Now? (#5)

    What Should Business Leaders Actually Know About AI Right Now? (#5)
    2026/07/08
    In this episode of Up In Your Business, I sit down with Chris Whitney, our technology leader at Questco, to explore the transformative role of AI in the workplace. We discuss how AI can streamline operations, enhance productivity, and empower teams without the fluff often found in tech conversations. Chris shares a compelling real-world case study involving the development of an AI-driven chatbot named Beth, which drastically reduced response times for benefits inquiries, highlighting practical insights for business leaders. Tune in to gain clarity on how to implement AI effectively, manage change, and ensure your workforce is equipped to thrive in an AI-enhanced environment.
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    29 分
  • The Real Signs It’s Time to Seek Outside HR Support (#4)

    The Real Signs It’s Time to Seek Outside HR Support (#4)
    2026/07/01
    In this episode of Up In Your Business, Jason Randall and Sierra Silverberg to explore a critical question for business leaders: When is it time to seek outside help for HR? They discuss the signs that indicate your current HR setup might not be sustainable, such as leadership distraction, high employee turnover, and inconsistent policies. Sierra shares insights on how to recognize the tipping point, the common mistakes leaders make in this decision, and the value that professional HR support can bring. Whether you're in a reactive state or proactively planning for growth, tune in to learn how to evaluate your HR needs and ensure your business is set up for success.
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    28 分
  • What Happens If You Fire Someone the Wrong Way? (#3)

    What Happens If You Fire Someone the Wrong Way? (#3)
    2026/06/24
    In this episode of Up In Your Business, Jason and Santos delve into the complexities of terminating employees and the potential pitfalls of doing it the wrong way. Firing someone is one of the toughest tasks a leader faces, and mishandling it can lead to legal battles and business disruptions. Joined by Santos Alvarenga, a seasoned HR consultant, we explore the importance of proper documentation, consistent communication, and clear policies. We discuss how emotional decisions and lack of preparation can lead to significant consequences, and we offer insights on how to handle terminations effectively to protect both the business and its employees. Tune in to learn how to navigate these challenging situations with care and precision.
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    27 分
  • Do You Really Need HR Support, or Are You Fine Without It? (#2)

    Do You Really Need HR Support, or Are You Fine Without It? (#2)
    2026/06/17
    In this episode of Up In Your Business, I dive into a crucial question for growing companies: Do you really need HR support, or can you manage without it? As businesses expand, the complexities of HR can quickly become overwhelming. I discuss the tipping point when informal HR practices begin to falter and the risks that arise when organizations lack structured support. Joining me is Jason Millman, an expert who shares insights on recognizing when your business has outgrown its DIY HR approach and the importance of implementing clear policies and consistent practices. If you're feeling the strain of managing HR alone, this episode offers valuable guidance on how to transition towards effective support that fosters growth and compliance. Tune in and discover the steps to ensure your business thrives while effectively managing its human resources.
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    28 分