Unveiling CX Leadership with Aarthi Murali
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Unveiling CX Leadership with Aarthi Murali
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In today's episode of the Ultra Leadership podcast, Greg chats with Aarthi Murali, an award-winning customer experience executive known for her impressive work in the financial sector and at Holman. Aarthi shares her insights on the power of aligning your mission with customer and employee perspectives, and why brand perception is crucial for loyalty and retention.
Discover her strategies for leading organizational change, the importance of clear communication, and the role of servant leadership in fostering team inclusivity. She also offers her personal mantra, "Be bold, be brave," and discusses how gratitude can transform leadership.
This episode is packed with actionable advice and inspiring reflections. Tune in for a conversation that will elevate your perspective on leadership.
Show Highlights:
- The role of CX leadership in driving transformations. [00:03:55]
- Key human-centric starters in leading change in CX. [00:08:05]
- How a servant leader makes change collaborative. [00:12:56]
- Change leadership vs. change management. [00:15:29]
- What globally elevates teams to high performance? [00:18:15]
- The “Be bold, be brave” mantra for early-career leaders. [00:21:45]
- Discover this incredible Friday gratitude practice. [00:25:23]