You nailed the consult.
You delivered a clear report.
They said they were in.

But now they’re missing visits.
Slipping through the cracks.
Quietly dropping off.

In this episode of The Retention Killer Series, Martin dives into the daily visit—the overlooked moment where long-term retention is either built… or lost.

You’ll learn:

• Why “how are you feeling?” is the wrong way to start

• How to rewire your flow to prioritise connection and value

• Why function-before-feeling changes belief systems

• The structure that keeps people engaged, long after the pain is gone

Retention isn’t a script. It’s a rhythm.
Here’s how to find yours.

To learn more about the Difficult Situations online workshop https://unitedchiropractic.glueup.com/event/mastering-difficult-situations-with-martin-harvey-143579/

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0

Email me - martin@insideoutpractices.com

You nailed the first visit.

They liked you. They opened up.

Then... the second visit happened.

This is the moment where they’re supposed to commit.

But instead, they get confused. Overloaded. Detached.

And ten visits later, they’re gone — quietly.

In this episode, Dr. Martin Harvey breaks down the 3 biggest second-visit mistakes chiropractors make that quietly kill retention:

The Timing Trap: Leave too big a gap, and the emotional urgency fades.

The Talking Trap: Go past 15 minutes, and they tune out.

The Targeting Mistake: Sell chiropractic features instead of lifestyle value.

You’ll learn why clarity builds confidence, why confusion kills commitment, and how to make the second visit the moment people lean in — not opt out.

🎯 Listen in to find out:

How to start with a powerful recap that reconnects with their emotional “why”

Why less is more when presenting findings

How to use “pain → prevention → performance” in a way that actually matters to them

And the #1 influence mistake that dilutes your message

If you’ve ever felt like you’re saying all the right things but people still drift away… this episode is for you.

To learn more about the Edinburgh Lectures, June 7th. https://www.chiropracticlectures.com/

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0

Email me - martin@insideoutpractices.com

You’re doing 90% right. So why are people still dropping out?

In this kickoff episode of The Retention Killer Series, Martin breaks down the 4 biggest mistakes chiropractors make on a new patient’s first visit—and how small tweaks can lead to big wins in retention.

You’ll learn:

• How to connect before you go clinical

• The one question that makes patients see the true size of their problem

• Why testing only for pain is a dead-end

• How to frame your exam so it actually means something

If you want better follow-through, better results, and more people staying under care—start here.

To learn more about the Difficult Situations online workshop https://unitedchiropractic.glueup.com/event/mastering-difficult-situations-with-martin-harvey-143579/

To learn more about the New Zealand Chiropractors Association Conference, May 24th and 25th. https://nzchiropractors.org/nzca-conference-2025/

To learn more about the Edinburgh Lectures, June 7th. https://www.chiropracticlectures.com/

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0

Email me - martin@insideoutpractices.com