『Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)』のカバーアート

Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)

Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)

著者： Marvin Bee
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The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. Each episode delivers products, stories, and tips that help the MSP and IT Pro run the business better, smarter, and faster, covering everything from pricing and packaging to operations, tools, and service delivery. You’ll hear candid conversations with working MSP owners, system admins, vendors, and industry leaders who share what’s actually working in the field, including hard lessons, success stories, and the occasional “what not to do.” Topics regularly include managed services best practices, cybersecurity and compliance, Microsoft 365 and cloud, automation and documentation, vendor selection and stack building, plus the day-to-day realities of running a modern IT business. Hosted by longtime IT business owner and podcaster Marvin “Uncle Marv” Bee, the show blends real talk, practical advice, and a lighthearted tone so the MSP and IT Pro behind the network can learn, laugh, and get better every week.Copyright 2021-2024 - Uncle Marv マネジメント・リーダーシップ リーダーシップ 政治・政府 経済学
エピソード
  • What NSITSP Is Doing - August 2026 (EP 1077)

    What NSITSP Is Doing - August 2026 (EP 1077)
    2026/09/02

    I am catching up on the latest NSITSP activity from August, and there was a lot worth paying attention to. From election and governance updates to advocacy around AI, cybersecurity, right-to-repair, and data centers, I wanted to bring these conversations to the podcast because they affect the business environment MSPs are working in every day.

    What stood out most to me is that the IT industry needs more than good technicians and great tools. We need people who are willing to get involved, educate clients and lawmakers, document what works, and make sure our voices are heard. I also share why better client employee onboarding may be one of the simplest ways to lower ticket volume, improve client experience, and give your help desk some breathing room.

    === Chapters

    • 00:08 Welcome to the NSITSP August Update
    • 00:22 NSITSP’s Mission for MSPs and IT Pros
    • 01:16 2026 Election Schedule and Governance Changes
    • 02:35 Cyber and AI Apprenticeship Advocacy Win
    • 03:08 Why IT Must Influence Technology Policy
    • 03:41 Better Onboarding to Reduce Support Tickets
    • 04:35 Trupeer AI for Videos, SOPs, and Documentation
    • 05:30 Data Centers, Zoning, and Community Impact

    === People Mentioned

    • Steve Kazan: https://www.linkedin.com/in/stevekazan
    • Travis Woods: https://www.linkedin.com/in/traviswoods
    • Corey Kirkendoll: https://www.linkedin.com/in/coreykirkendoll

    === Companies / Vendors / Products / Books

    • National Society of IT Service Providers (NSITSP): https://nsitsp.org/
      • Facebook: https://www.facebook.com/NSITSP/
      • Twitter/X: https://twitter.com/nsitsp
      • LinkedIn: https://www.linkedin.com/company/national-society-of-it-service-providers/
      • YouTube: https://www.youtube.com/c/NSITSP
    • Trupeer AI: https://www.trupeer.ai/
    • Gunjan Sengupta: https://www.linkedin.com/in/gunjan-sengupta-354422ab/
    • Welcome Aboard, Training Reduces Support Calls: https://nsitsp.org/event/welcome-aboard-training-reduces-support-calls/

    === SPONSORS:

    • Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    === SHOW MUSIC:

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    === Connect with Uncle Marv

    🌐 Website: https://www.itbusinesspodcast.com/
    🎙 Host: Marvin Bee
    🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
    ☕ Support the show: https://ko-fi.com/itbusinesspodcast

    If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.
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    9 分
  • Can You Access Everything Your Former IT Company Managed? (EP 1076)

    Can You Access Everything Your Former IT Company Managed? (EP 1076)
    2026/08/27
    I was riding solo for this Wednesday Live Show, and I had something on my mind that every MSP, IT professional, and business owner needs to consider: Can a client access everything their former IT company managed? I recently met with a prospect who believed they had administrative access, but when we sat down and checked, they did not have the level of access needed to manage their Microsoft 365 environment. They were dealing with other access problems too, including their website, account recovery, and network equipment. My take is straightforward. Our job as MSPs is to manage what needs managing, but that does not mean we should own or control everything that keeps a client in business. Clients should know what they own, who has access, and how to get into their important systems in an emergency. That means checking Microsoft 365, domains, DNS, websites, firewalls, networking equipment, servers, backups, VoIP, documentation, password vaults, and recovery methods. We also need to be honest about what belongs to the MSP stack, what belongs to the client, and what happens when either side decides the relationship is over. === Chapters 00:48 Welcome to the IT Business Podcast01:15 Solo Show Update and Upcoming MSP Guests03:25 TEKSGiving and TechCon Unplugged Announcements05:34 Can Clients Access Everything Their IT Company Managed?08:15 Microsoft 365 and UniFi Ownership Problems12:21 MSP Contracts, Vendor Commitments, and Client Flexibility18:23 Real-World Client Lockout and Provider Transition Challenges23:15 Building an Access and Ownership Checklist29:02 Password Vaults, Emergency Access, and Formal Offboarding40:51 NSITSP Update and Trupeer Client Training Videos === Shout-outs Paco Lebron: https://www.linkedin.com/in/pacolebron/Gunjan Sengupta: https://www.linkedin.com/in/gunjan-sengupta-354422ab/Travis Woods: https://www.linkedin.com/in/traviswoods/ === Resources / Companies / Books / Podcasts TEKnowledge Worldwide: https://teknowledge.org/TEKSGiving: https://teknowledge.org/TechCon Unplugged: https://techconunplugged.com/National Society of IT Service Providers: https://nsitsp.org/Trupeer AI: https://www.trupeer.ai/UniFi: https://ui.com/Synology: https://www.synology.com/Active Insight: https://www.synology.com/en-global/dsm/feature/active-insight/overviewIT Glue: https://www.itglue.com/Datto: https://www.datto.com/Veeam: https://www.veeam.com/AppRiver: https://www.appriver.com/Intermedia: https://www.intermedia.com/Dolly Parton’s Imagination Library: https://imaginationlibrary.com/usa/ === SPONSORS: Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufire Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.
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    45 分
  • When Your Biggest Client Leaves (EP 1075)

    When Your Biggest Client Leaves (EP 1075)
    2026/08/25

    I had Chris Miller back on the show, and we started with a topic every MSP owner understands: client service. ATB Technologies has built a reputation around keeping customers happy, but Chris was honest about what that really means. Technology still breaks, Microsoft and Azure still have outages, and users can still be frustrated. The difference is how your team responds, communicates, and works to make things right. One of the things that stood out to me was Chris talking about hiring for soft skills on the help desk, including a certified child psychologist on the team. Patience is a real skill in this business, especially when you are helping people who may not be technical and simply want the outcome they were promised.

    We also had an honest conversation about losing your largest client. I shared my own experience of firing a large law-firm client, and Chris explained how ATB lost a customer representing more than half of its revenue. They looked at the numbers, found cost savings, protected their people, rebuilt the revenue in about nine months, and eventually won that client back. The bigger lesson was not just about recovery. It was about leadership staying involved in relationships, making QBRs valuable to the customer, reducing customer-concentration risk, documenting your sales process before hiring a salesperson, and defining the kind of clients you actually want to serve.

    === Chapters

    • 00:22 Client Retention Wins
    • 05:48 Losing Your Biggest Account
    • 11:18 Why They Came Back
    • 16:24 Pricing the Right Way
    • 18:54 Breaking the Sales Plateau
    • 25:19 Defining Your Ideal Client
    • 29:45 Building a Sales System
    • 32:37 Growth Through Acquisition
    • 35:11 Closing Thoughts and Events

    === Guest: Christopher Miller, ATB Technologies

    • Website: https://atb-tech.com/
    • LinkedIn: https://www.linkedin.com/in/millerchristopher

    === Resources / Companies / Products / Books / Podcasts

    • Microsoft Azure: https://azure.microsoft.com/
    • TechCon Unplugged: https://techconunplugged.com/
    • TD SYNNEX Inspire: https://www.tdsynnex.com/na/us/inspire/
    • IT Nation Connect Global: https://itnation.connectwise.com/connect-global
    • Ritz-Carlton: https://www.ritzcarlton.com/

    === SPONSORS:

    • Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
    • Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
    • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
    • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

    === SHOW MUSIC:

    • Item Title: Upbeat & Fun Sports Rock Logo
    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
    • Author Username: AlexanderRufire
    • Item License Code: 7X9F52DNML

    === Connect with Uncle Marv

    🌐 Website: https://www.itbusinesspodcast.com/
    🎙 Host: Marvin Bee
    🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
    ☕ Support the show: https://ko-fi.com/itbusinesspodcast

    If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.
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    38 分
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