AI can analyze thousands of user interviews in seconds. So what's left for human UX researchers?

Miwako Zosel explains why she's learning SQL and Python, where AI actually helps research (and where it dangerously fails), and why "research is glue"—the most human skill in UX.

For researchers wondering if their career has a future: this is your episode.

Guest: Miwako Zosel, UX Researcher at SmartBear

Two years before ChatGPT became a household name, Whitney Tolley was already seeing the cracks in how UX teams approached design thinking. Writing for the Cloudbeds Technology Blog in early 2023, she challenged the conventional wisdom around the Double Diamond—that beloved framework UX practitioners have relied on for nearly two decades.

In this conversation, Whitney reveals how AI has transformed her team's approach to design thinking. When a strategic workshop agenda became obsolete mid-session, AI helped them redesign day two in 30 minutes. When customer insights live in thousands of recorded conversations, AI helps surface the human stories that shape what they build.

Essential listening for UX professionals navigating AI disruption without losing what makes them valuable.

Additional advice on how to manage your UX career from Whitney.

Adam Howell launched Accomplice in 2021—one of the first generative AI design tools, before Midjourney or DALL-E 2. Now as Principal PM for AI at Versapay, he's seen both sides: building AI tools AND integrating them into real UX workflows.

In this episode of UX Evolved, Adam breaks down what's actually different about the AI disruption versus the Web 2.0 and mobile shifts he lived through at JotSpot, Google, and InVision.

Key Insights:

• Why UX barely existed as we know it in 2005 (and what that means for AI anxiety)
• The real difference between past tech disruptions and today's AI moment
• Which UX skills have stayed valuable across 20 years of change
• Why junior UXers might be in a better spot than junior developers right now
• What AI-first UX actually looks like in practice

Timestamps:00:00 - Introduction03:15 - What UX meant in 2005 (spoiler: almost nothing like today)12:30 - Building through the Google/AJAX revolution22:45 - Creating Mocksup and the prototyping tool wars31:20 - Launching one of the first AI design tools43:10 - Why this disruption feels different52:40 - Skills that survive every tech shift58:30 - What UX looks like in 5 years

About Adam Howell:Principal Product Manager for AI at Versapay | Former Google UX Designer (Gmail, Google Sites) | Co-founder of Mocksup (acquired by InVision) | Founder of Accomplice (early AI design tool)

About UX Evolved:Long-form conversations with UX veterans navigating AI transformation. New episodes monthly exploring how our profession adapts and thrives.