What happens when technology gets in the way of compassion?

In this crucial episode of Two Guys and a Question, Alan Creedy and Danny Jefferson explore how the funeral profession has slowly drifted toward transactions—and, more importantly, how to bring back the heart of human interaction.

Drawing from their own decades of experience in the arrangement room and the development of their tool, Funeral Flow, they share practical wisdom on:

• Reclaiming genuine connection with grieving families.

• Restoring balance to the funeral director's role.

• Serving families with true presence and purpose, ensuring technology supports, rather than distracts from, empathy.

Tune in to learn how to put the human element back at the center of every interaction.

#CompassionateCare #FuneralFlow #ReclaimingConnection #TransactionalService #HumanInteraction #AlanAndDanny #FuneralDirectorPurpose #EmpathyInService #TwoGuysAndAQuestion

In this insightful episode, host Danny welcomes visionary developer Grant Magdanz, whose personal journey into funeral service began after the profound loss of his father.

Grant shares the powerful motivation behind his work: a deep respect for the funeral profession and an unwavering desire to create a more meaningful impact. This inspiration led him to design and build an AI voice agent specifically for funeral homes.

Learn how this groundbreaking AI tool is transforming operations by:

• Handling sensitive and challenging phone calls with remarkable calm and empathy.

• Providing funeral directors with much-needed rest and better support.

• Honoring the heart of the profession while embracing essential modern tools for growth and efficiency.

Grant’s approach respects the delicate nature of the work while offering practical, compassionate solutions. Tune in to discover the future of empathetic technology in one of the most important professions.

#AIFuneralHomes #FuneralServiceTech #GrantMagdanz #EmpathyAI #FuneralDirectorSupport #PodcastForFuneralPros #InnovationInGrief #VoiceAgentAI #TwoGuysAndAPodcast #Miraven

When a family turns to you in their most tender moments, the last thing they should ever hear is "no."

In this episode, Alan and Danny open the door to a better way—a philosophy built on curiosity, thoughtful questions, and the timeless belief that funeral service is an honor.

Drawing from real-life experiences and decades of leadership in funeral care, they reveal how small, intentional shifts in language can create powerful, positive results for both families and your team.

This conversation is essential listening for anyone in the profession, offering insights that will:

• Encourage your team and boost morale.

• Strengthen your funeral home culture of service.

• Remind you why saying "yes"—or at least thoroughly exploring possibilities—is one of the most valuable tools you possess in compassionate care.

Tune in for actionable advice on leading with empathy and expanding the possibilities of funeral service.

#FuneralHomeLeadership #ServiceExcellence #FuneralDirectorLife #CompassionateCare #FuneralHomeCulture #ThePowerOfYes #FuneralServicePodcast #LeadershipInGrief #TwoGuysAndAQuestion

Every single call to your funeral home is a critical opportunity to either build trust—or lose it.

In this episode of Two Guys and a Question, Alan Creedy and Danny Jefferson explore the vital art of answering the phone with genuine warmth, professionalism, and care.

Drawing from both missed opportunities and shining examples across the profession, you will learn:

• How to evaluate your current phone answering practices (whether handled by your staff or an answering service).

• Practical steps to set a new, high standard for your entire team.

• The techniques needed to make every caller feel instantly welcome, valued, and understood during a sensitive time.

This conversation will inspire you to transform your phone line into a powerful tool for compassion and connection.

#FuneralHomeCommunication #FirstCall #AnsweringThePhone #FuneralHomeCustomerService #TwoGuysAndAQuestion #BuildingTrust #FuneralDirectorTips #Professionalism #ServiceExcellence

This episode features an eye-opening conversation with funeral director and business owner David Storke, who shares the critical turning point that completely reshaped his entire organization.

Listeners will discover the profound impact of just one disruptive team member. David reveals why a single negative influence can quietly:

• Erode trust within the team.

• Damage overall staff performance.

• Hold back even the strongest, most dedicated staff members.

More importantly, he explains why removing that influence can restore harmony and boost organizational health almost overnight. This is an honest, powerful look at leadership, courage, and the enduring values that keep the funeral service profession strong and resilient.#FuneralHomeLeadership #ToxicWorkplace #StaffMorale #DavidStorke #TeamHarmony #BusinessOwnerTips #FuneralServiceCulture #LeadershipCourage #WorkplaceValues #TwoGuysAndAPodcast

In this episode of Two Guys and a Question, Alan and Danny take you into the heart of what makes today’s funeral professionals truly thrive: moving from a passive to an active approach in service.

Through powerful conversation and real-world stories, they reveal the transformative power of curiosity and the right questions. Learn how active questioning can:

• "Light up dark rooms" by bringing clarity and comfort to grieving families.

• Transform routine arrangements into deeply meaningful experiences.

• Help families discover what truly matters to them in honoring their loved one.

This episode is not about selling services—it's about connecting through curiosity, compassion, and courage to deliver the highest level of care.#ActiveService #FuneralProfessional #MeaningfulExperience #CuriosityInCare #FuneralDirectorTips #TwoGuysAndAQuestion #CompassionateService #ThrivingProfessional #AlanAndDanny

Something remarkable is brewing in the world of funeral service.

Soon, we will reveal a bold, new vision that dares to redefine the very core of what it means to serve, succeed, and stay relevant in funeral care today.

Change is coming—and it’s unlike anything you’ve seen before. Get ready to explore innovative strategies and concepts that will challenge the status quo and prepare your organization for the future.

Subscribe now so you don't miss the exclusive announcement that will redefine your path forward.#FuneralServiceInnovation #FutureOfFuneralCare #RedefiningService #FuneralHomeSuccess #IndustryChange #LeadershipVision #StayRelevant #NewAnnouncement #FuneralDirector #TwoGuysAndAQuestion

In this episode of Two Guys and a Question, Danny Jefferson and Alan Creedy reveal the timeless, intentional practices that help funeral directors transform struggling firms into thriving community pillars.

Discover how small, actionable habits create lasting impact, including:

• Setting simple, daily goals (like meeting three new people a day) to build community presence.

• Guiding families through powerful storytelling that truly honors a life lived.

• Mastering resilience and leadership in moments of crisis.

Alan and Danny share true stories and offer a powerful reminder: success in funeral service isn’t about competing with "the gorillas"—it’s about becoming the director that people trust first.#ThrivingFuneralHome #CommunityPillar #FuneralDirectorSuccess #IntentionalService #TrustFirst #TwoGuysAndAQuestion #LeadershipInCrisis #FuneralServiceTips #AlanAndDanny