What happens when technology gets in the way of compassion?

In this crucial episode of Two Guys and a Question, Alan Creedy and Danny Jefferson explore how the funeral profession has slowly drifted toward transactions—and, more importantly, how to bring back the heart of human interaction.

Drawing from their own decades of experience in the arrangement room and the development of their tool, Funeral Flow, they share practical wisdom on:

• Reclaiming genuine connection with grieving families.

• Restoring balance to the funeral director's role.

• Serving families with true presence and purpose, ensuring technology supports, rather than distracts from, empathy.

Tune in to learn how to put the human element back at the center of every interaction.

#CompassionateCare #FuneralFlow #ReclaimingConnection #TransactionalService #HumanInteraction #AlanAndDanny #FuneralDirectorPurpose #EmpathyInService #TwoGuysAndAQuestion

In this insightful episode, host Danny welcomes visionary developer Grant Magdanz, whose personal journey into funeral service began after the profound loss of his father.

Grant shares the powerful motivation behind his work: a deep respect for the funeral profession and an unwavering desire to create a more meaningful impact. This inspiration led him to design and build an AI voice agent specifically for funeral homes.

Learn how this groundbreaking AI tool is transforming operations by:

• Handling sensitive and challenging phone calls with remarkable calm and empathy.

• Providing funeral directors with much-needed rest and better support.

• Honoring the heart of the profession while embracing essential modern tools for growth and efficiency.

Grant’s approach respects the delicate nature of the work while offering practical, compassionate solutions. Tune in to discover the future of empathetic technology in one of the most important professions.

#AIFuneralHomes #FuneralServiceTech #GrantMagdanz #EmpathyAI #FuneralDirectorSupport #PodcastForFuneralPros #InnovationInGrief #VoiceAgentAI #TwoGuysAndAPodcast #Miraven

When a family turns to you in their most tender moments, the last thing they should ever hear is "no."

In this episode, Alan and Danny open the door to a better way—a philosophy built on curiosity, thoughtful questions, and the timeless belief that funeral service is an honor.

Drawing from real-life experiences and decades of leadership in funeral care, they reveal how small, intentional shifts in language can create powerful, positive results for both families and your team.

This conversation is essential listening for anyone in the profession, offering insights that will:

• Encourage your team and boost morale.

• Strengthen your funeral home culture of service.

• Remind you why saying "yes"—or at least thoroughly exploring possibilities—is one of the most valuable tools you possess in compassionate care.

Tune in for actionable advice on leading with empathy and expanding the possibilities of funeral service.

#FuneralHomeLeadership #ServiceExcellence #FuneralDirectorLife #CompassionateCare #FuneralHomeCulture #ThePowerOfYes #FuneralServicePodcast #LeadershipInGrief #TwoGuysAndAQuestion