エピソード

  • Episode: 336: Embrace Change and Unlock Human Potential

    Episode: 336: Embrace Change and Unlock Human Potential
    2026/08/05
    The greatest competitive advantage any organization has is its people. Amanda Van Der Heiden, Chief Learning Consultant and Coach at Global Talent Development Solutions (GTDS) shares practical strategies for aligning people with business strategy, navigating change with confidence, and cultivating leaders who inspire trust, curiosity, and continuous growth. From designing leadership development with intention to understanding why employees resist change and how emotional intelligence fuels lasting success, Amanda offers actionable insights that every leader can apply immediately. Highlights include: Intentional leadership design with measurable business results. Continuous growth and why today's leaders must continuously upskill to remain effective in an AI-driven and rapidly evolving workplace. Amanda shares the inspiration behind her free resource, 'Goal Development Participant Workbook,' to help turn aspirations into lasting results. Visit goGTDS.com Additional resources include, The Coaching Habit by Michael Bungay Stanier and Amanda's book, Set Yourself Up to Excel: A Practical Guide to Goals, Habits and Success Let's Talk Tuesday with GTDS podcast. When leaders intentionally invest in learning, communicate with purpose, and develop others, they design culture where both people and businesses thrive. Download now and continue to strengthen your leadership, empower your teams, and create meaningful organizational impact. Timestamps: Why Resist Change 12:26 Skill Up 18:46 Goal Development Resource 24:39
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    44 分
  • Episode 335: Orchestrating AI, Leadership & Business Outcomes

    Episode 335: Orchestrating AI, Leadership & Business Outcomes
    2026/07/29
    Like a world-class orchestra conductor who brings together extraordinary musicians with different instruments, backgrounds, and talents to perform in perfect harmony, great leaders unite diverse teams around a shared vision to create exceptional business outcomes. We welcome Ilenia Lupi, Executive Director and Europe Channel Leader with Lenovo, for a compelling conversation on leading across cultures, accelerating AI adoption, and empowering organizations through collaboration. Highlights include: Ilenia shares why trust, adaptability, curiosity, empathy, and active listening are the foundation of effective leadership, emphasizing that "you cannot achieve results alone" and that the future belongs to leaders who orchestrate ideas, partnerships, and diverse perspectives rather than simply having all the answers. How Lenovo's AI-first strategy helps organizations move beyond experimentation to measurable business outcomes through smarter infrastructure, hybrid AI, edge computing, and a thriving partner ecosystem. There is no one-size-fits-all approach to leadership: how maintaining a clear vision while allowing local flexibility drives success across Europe's diverse markets, and why strong alliances with partners are essential to navigating today's AI transformation. What to expect from the next generation of technology leaders. Whether you're leading global teams, building strategic partnerships, or preparing your organization for the next wave of AI innovation, this conversation with Ilenia offers practical leadership insights that will help you become the conductor who brings out the very best in every team member to deliver extraordinary results. To learn more about how Lenovo is helping partners accelerate AI and business transformation, visit Lenovo 360 for MSP: https://tinyurl.com/360forMSP. Timestamps: No "one-size-fits-all" Approach 5:15 Consistencies in Leadership 20:30 Advice for Next Gen 25:29
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    45 分
  • Episode 334: Leverage & Lead with Emotional Intelligence

    Episode 334: Leverage & Lead with Emotional Intelligence
    2026/07/23
    What if your greatest leadership advantage isn't your IQ, technical expertise, or business strategy—but your ability to understand your emotions? Morgane Borzée, Founder of Equanima joins the program to explore how emotional intelligence can transform the way leaders communicate, make decisions, and build stronger organizations. Drawing from her personal journey with anxiety and her passion for making psychoeducation more accessible, Morgane shares how she turned personal challenges into a global mission to help leaders move beyond autopilot and respond with greater awareness and intention. Highlights include: Why emotions are valuable data—not weaknesses—and how understanding the needs behind our emotions can unlock healthier relationships, better communication, and more effective leadership. Why leaders should build a relationship with their stress responses instead of trying to eliminate them. The five stress responses—fight, flight, freeze, submit, and attach—and how they shape behavior. The importance of distinguishing emotions from interpretations to reduce conflict. How our body can provide the first clues to our emotional state. How AI is reshaping not only work but also our sense of value and identity. Creating a shared language around emotional intelligence fosters trust, psychological safety, and high-performing teams. This is a fantastic conversation to support any CEO, manager, entrepreneur, coach, or therapist, looking for practical strategies to strengthen emotional awareness, improve communication, and create cultures where both people and performance thrive. Learn more by visiting https://equanima.io/ Download the Equanima Emotional Intelligence Mobile App: https://tinyurl.com/EquanimaEQ Timestamps: Awareness of Stressors 8:17 Impact of AI 18:31 Vulnerability & Psychological Safety 24:16 Making EQ Accessible 31:15
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    46 分
  • Episode 333: Driving Business Outcomes: Building a Partner-First Future

    Episode 333: Driving Business Outcomes: Building a Partner-First Future
    2026/07/22
    Great leaders don't just adapt to change—they create the environment where innovation, collaboration, and business growth thrive. Craig Taylor, Senior Director and Canada Channel Chief at Lenovo, joins the program to explore how leadership, culture, and a relentless focus on customer outcomes are transforming the technology channel. Drawing on more than three decades of experience, Craig touches on leadership principles that have shaped his career, and how Lenovo's One Lenovo strategy is breaking down organizational silos to deliver greater value for customers and partners alike. He also shares his perspective on the evolving role of AI, channel partnerships, and why today's technology leaders must focus more on solving real business challenges. Craig discusses how Lenovo is enabling partners through education, upskilling, and a channel-first approach that empowers them to lead customer transformation. Highlights: Lasting success comes from aligning people, technology, and strategy around measurable business outcomes. Lenovo's One Lenovo strategy is transforming the customer and partner experience. Building a partner-first culture through collaboration, accountability, and trust. “Sharing best practices and learning from each other. This is coopetition.”" Why education, upskilling, and ecosystem partnerships are critical for future success. “Engage, Empower, Educate” Learn more about the community by visiting Lenovo 360 for MSP: https://tinyurl.com/360forMSP Timestamps: Leadership Role 7:22 One Lenovo Strategy 9:35 Lenovo 360 Pathways 12:42 Recognition & The Team 17:55
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    43 分
  • Episode 332: Focus on AI Strategy & Business Outcome

    Episode 332: Focus on AI Strategy & Business Outcome
    2026/07/15
    What separates organizations that simply adopt AI from those that truly transform their business? Rob Cato, Vice President of Worldwide Business Transformation for Lenovo's Infrastructure Solutions Group (ISG) joins us for an insightful conversation on why successful AI initiatives begin with business strategy—not technology. Rob shares how business transformation is "a disciplined shift in the way that we create value," emphasizing that every AI investment should start with one critical question: What measurable business outcome are we trying to achieve? From defining ROI to moving AI from pilot projects into production, Rob explains why infrastructure, data, security, networking, cooling, and services all play essential roles in delivering lasting business impact. Highlights Include: Why every AI strategy should begin with the desired business outcome. Why customer intimacy is the greatest competitive advantage for MSPs. Moving AI from pilot projects to production with the right infrastructure. How curiosity, empowerment, and disciplined leadership fuel business transformation. Lenovo's channel-first approach and vision for continued global growth. Bringing innovative technology into the world of sports and sports franchises. Ready to turn managed services into your biggest growth engine? Learn how Lenovo is helping MSPs accelerate growth, deliver greater customer value, and expand their services with Lenovo 360 for MSP: https://tinyurl.com/360forMSP Timestamps: 6:41 Successful AI Strategy 11:20 Providing True Value 17:30 Leadership Traits 22:24 Exciting Expectations
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    36 分
  • Episode 331:Don't Leave Money on the Table

    Episode 331:Don't Leave Money on the Table
    2026/07/08
    "Don't leave money on the table" is an idiom that reflects a failure to maximize profit, revenue, or overall value from a transaction, deal or upsell opportunity. You never want to undercharge for your products and services. You want to secure the best possible outcome. Elliott Hyman, CEO of Lyra Technology Group, joins and shares his leadership journey, thoughts on AI innovation, MSP growth, and the power of scaling without sacrificing culture. Highlights include: Why protecting customer relationships, preserving brand equity, and empowering local leadership are essential ingredients for long-term success. The most common profitability mistakes MSPs make, including underpricing services and failing to bill for the full value they deliver. How operational maturity separates thriving organizations from struggling ones. Drawing from the unique experience of acquiring more than 120 MSPs, Elliott discusses how identifying best practices across organizations creates a powerful competitive advantage, and why testing AI initiatives through Lyra's Trailblazers Program accelerates meaningful innovation. Pax8 has become the "new town square" for the IT channel. If you're passionate about building organizations that scale with purpose, empower local leadership, and maximize profitability, this is a conversation you won't want to miss. If you are an MSP and have been considering what your next steps should be, visit lyratechgroup.com Don't leave money on the table. Time Stamps: Impact of Education on Leadership 4:18 Profitability Mistakes 14:09 Implementing AI 24:51 Beyond Conference Takeawayss 30:54
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    48 分
  • Episode 330: Helping MSPs Grow Through Cyber Resilience

    Episode 330: Helping MSPs Grow Through Cyber Resilience
    2026/07/03
    What happens when cybersecurity moves beyond protection and becomes true business resilience? Recorded live at the Beyond 26 Conference hosted by Pax8 in Salt Lake City, Utah, Gene Kim, Vice President of Managed Service Providers at Absolute Security, stopped by for an engaging conversation about the future of managed services, cybersecurity, and leadership. We learn how his journey from MSP practitioner to channel executive shaped his passion for helping partners deliver meaningful business outcomes through trust, resilience, and operational excellence. Highlights include: The growing complexity of AI-driven threats and why resilience—not just prevention—is becoming the next frontier of cybersecurity. How MSPs can elevate customer conversations around risk, business continuity, and long-term value. Absolute Security's exciting debut as a new vendor in the Pax8 Marketplace, highlighting how the partnership will empower MSPs with firmware-embedded endpoint resilience, simplified operations, and stronger customer outcomes. Gene's pearls of wisdom: "On one hand, it's application, resilience and supporting cybersecurity in the stack. On the other hand, it's ensuring that there's business continuity for their end customer." "Customers are paying for outcomes." Have the conversation about business impact and understand what downtime means to them. The importance of listening and maintaining intellectual curiosity. Follow Gene on LinkedIn, visit absolute.com/ and learn more about the Pax8 and Absolute Security partnership here: https://www.absolute.com/partners/better-together/absolute-pax8
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    40 分
  • Episode 329: Building Smarter MSPs with AI, Visibility, and Security

    Episode 329: Building Smarter MSPs with AI, Visibility, and Security
    2026/06/30
    Secure, optimize, and elevate the customer experience in an AI-driven world. At the Beyond 26 Conference in Salt Lake City, Utah, we had the opportunity to sit down with two technology leaders who are helping redefine how Managed Service Providers (MSPs) create value for their clients. Gene Reich, CEO and Cofounder of Traceless, and Ryan Sigouin, CRO of ScalePad share their perspectives on the future of cybersecurity, operational intelligence, AI governance, and SaaS visibility. Gene Rich, CEO and Cofounder of Traceless. Traceless is a communication security platform that helps organizations and MSPs securely verify identities and protect sensitive information, reducing the risk of social engineering, data exposure, and AI-driven cyber threats. Ryan Sigouin, CRO of ScalePad. ScalePad is ScalePad is a customer success and operations platform that helps MSPs gain visibility into client environments, improve operational efficiency, strengthen AI governance and compliance, and demonstrate measurable business value to customers. We explore how MSPs can move beyond reactive IT support to become trusted strategic advisors—leveraging intelligent technologies to protect businesses, improve operational efficiency, and strengthen client relationships. Whether you're looking to secure conversations, gain greater visibility into customer environments, or capitalize on emerging AI opportunities, Gene and Ryan deliver practical insights for technology leaders who want to stay ahead of what's next. Highlights include: Gene shares how Traceless is transforming secure communication by helping organizations protect their people, clients, and sensitive conversations. Discover why proactive cybersecurity and communication security are becoming essential differentiators for modern MSPs. Ryan explains how SaaS visibility, AI governance, and operational intelligence are reshaping the managed services landscape. Learn how greater visibility into client environments enables MSPs to have more strategic conversations while creating new revenue opportunities. How AI and operational data can help providers become trusted advisors instead of simply technology vendors. Hear why both leaders believe the future belongs to organizations that embrace innovation today rather than waiting for tomorrow. Traceless is offering 'The Ultimate Cybersecurity Compliance Checklist' for MSPs & IT Teams: https://traceless.com/learn/ultimate-cybersecurity-compliance-checklist/ Access Scalepad's 2026 MSP Trends Report: https://www.scalepad.com/2026-msp-trends-report/
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    57 分