Google reviews can make or break your wedding venue’s reputation.

In this episode of The Venue Nest Podcast, Ashley Shepherd and Kelsey Smith break down how venue owners can build a strong reputation through Google reviews, client testimonials, vendor relationships, and consistent customer experiences. They share practical strategies for getting more reviews, responding to negative feedback, repurposing testimonials on social media, and capturing authentic client experiences.

The key takeaway? Your reputation is built through thousands of small moments that create trust.

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00:00 The Power of Reputation
03:00 Strategies for Getting Initial Reviews
06:03 Incentivizing Employees to Collect Reviews
08:39 Responding to Negative Reviews
10:31 The Importance of Reviews for AI and SEO
11:32 Repurposing Reviews for Social Media
13:34 Capturing Reviews on the Event Day
16:02 Building a Consistent Brand Over Time
18:15 The Optimal Timing for Review Requests
20:19 Leveraging Vendor Relationships


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