She applied to Navy Federal three times. Got denied three times. Then she showed up to a job fair, sold herself in a last-minute interview, and built a career that took her from collections to teller to mortgage loan officer across multiple states.

Today Shantay Mbu is back in her hometown of Pensacola, Florida, running her own growing property management company. And she is doing something most property management companies in this market are not doing. She is offering owners up to 11 months of upfront rent deposited into their account in three to five days as long as a 12-month lease is in place.

On this episode of Troy Talks Money we got into what property managers actually do that most owners never know about, why self-managing your rental property could be costing you more than you realize, what it really takes to screen a tenant the right way, how her mortgage loan officer background makes her better at property management than most people in this space, and why getting denied is not the end of anything.

This conversation is for real estate investors, homeowners with rental properties, anyone thinking about getting into property management, and anyone who has ever been told no and kept going anyway.

Connect with Shantay Mbu:
Phone: 850-912-9991
Business line: 448-228-7719
Website: www.rpmoceanfront.com

Troy Holt is a Certified Financial Education Instructor, Navy veteran, and debt elimination specialist. He helps families pay off their mortgage and all debt in five to seven years without refinancing. Visit TroyHolt.com to book a free consultation. No pressure. No pitch. Just a real conversation about where you are and where you want to be.

Episode Summary

Nina Hart did not plan to be a loan officer. She was 18, looking for a job, and ended up at a mortgage company because she spoke Spanish. That was the beginning of a career that has taken her deep into one of the toughest housing markets in the country. In this episode of Troy Talks Money, Nina breaks down what it really takes to get a mortgage approved, why credit reports break hearts, and what families in today's market actually need to know before they ever walk into an open house.

• How Nina Hart entered the mortgage industry
  Nina Hart describes her journey starting as a telemarketer at 18, leveraging her Spanish language skills, and advancing to a top loan officer role 00:00:59.

• Skills learned from telemarketing
  The importance of mindset and customer relations: “Always smile first, then dial” 00:01:26.

• What it takes to become a loan officer
  Preparation, structuring deals like a “Jenga game,” and the significance of honesty in client disclosures 00:03:38.

• Understanding debt-to-income (DTI) ratios
  Simplified explanation of DTI, real-world vs. textbook lending ratios, and why full financial disclosure is crucial 00:04:39 and 00:05:26.

• Challenges of the California market
  Discussion around how rising home prices are outpacing incomes and impacting families’ ability to buy or move within the state 00:09:11.

• COVID’s impact on real estate
  How the pandemic affected home buying behaviors, including bidding wars, waived appraisals, and historically low interest rates 00:10:13.

• Manual vs. Automated Underwriting
  The pros and cons, and how certain debts or credit issues can require manual review 00:06:09.

• Emotional challenges in lending
  The heartbreak of denying clients due to credit issues, often beyond their control, and the realities of how U.S. credit systems penalize people for “life happens” moments 00:15:12 and 00:16:08.

• Down Payment Assistance Programs
  Details about California-specific programs (e.g. CalHFA’s silent second mortgage) and how these can be a lifeline for qualifying buyers 00:24:02.

• The mortgage qualification process
  The logic behind seeing a lender before a realtor, preparing financials, and “payment shock” 00:12:09.

• Current mortgage industry challenges
  The increasing necessity for dual incomes, the risks of cosigning, and why credit discipline is more important than ever 00:28:43.

• “Always smile first, then dial. They can hear your mood on the phone.” – Nina Hart 00:01:26

• “Structuring a mortgage deal is like a Jenga game—miss one piece and it can all fall apart.” – Nina Hart 00:03:38

• “A credit report tells you everything from about eight years ago. You can see when ‘life happened.’” – Nina Hart 00:15:12

• “We’re supposed to have equal housing opportunities, but we discriminate all the time based on FICO scores.” – Nina Hart 00:18:14

• “Fifty-year mortgages aren’t a solution—they’re just to create more wealth for the banks.” – Nina Hart 00:22:19

• “Take care of your credit report. Don’t co-sign for anybody, no matter how nice they are.” – Nina Hart 00:29:07

• CalHFA – California Housing Finance Agency

  • Down payment assistance and “silent second” mortgages: 00:24:02

• Nina Hart on Social Media

  • Facebook, Instagram, TikTok: Search “Nina Hart” for mortgage tips and client stories 00:29:34

• TroyHolt.com

  • Book a free consultation with Troy Holt: 00:30:32

• Nina Hart: Loan officer, mortgage guide, and social media educator—active on TikTok, Facebook, and Instagram (search “Nina Hart”).

• Troy Holt: Certified financial educator, debt elimination specialist, podcast host.

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Black homeownership in America is down 45 percent. And most families who want to buy a home are being stopped by information that is simply not true.

RaySean Reaves is a Nashville realtor and president of NAREB Nashville, also my cousin.

He joined me on this week's episode of Troy Talks Money to have a real conversation about what is actually keeping Black families out of homeownership and what you can do about it right now.

We covered why home prices are rising faster than wages.

Why is credit being used as a barrier when it does not have to be?

Why the two percent interest rates are never coming back, and why that should not stop you.

And why the people on the internet telling you buying a home is a bad investment are the same people collecting your rent check every month.

RaySean also shared a story from a deal he closed the same day we recorded. A young woman veteran. VA loan. Zero down.

He negotiated forty thousand dollars in concessions on her behalf, and she walked away from the closing table with a check in her hand.

This conversation is for every family that has been sitting on the sidelines waiting for the perfect moment. The perfect moment is not coming. The game plan is.

Connect with RaySean Reaves:Phone: 615-586-0542Email: raysean.reaves@compass.comWebsite: raysean.comNAREB Nashville: narabnashville.comInstagram and Facebook: RaySean Grindhard

Troy Holt is a Certified Financial Education Instructor, Navy veteran, and debt elimination specialist. He helps families pay off their mortgage and all debt in five to seven years without refinancing. Visit TroyHolt.com to book a free consultation.