In this episode, Brad Hairston talks with Kelly Monahan, Founder and Managing Director at Upwork Research Institute, who explains how her future of work research challenges some of the prevailing views of the C-suite on AI.

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Here’s what we talked with Kelly about:

*What being a future of work expert is all about

*The augmentation versus automation debate

*Why AI falls short in managing people or replacing entire roles

*Why AI adoption is not has high as the hype suggests

*The need for greater AI literacy

*What truly makes up the best managers in the age of AI

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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

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News stories covered in this episode:

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Trump Wants Tariffs to Bring Back U.S. Jobs. They Might Speed Up AI Automation Instead.

https://time.com/7276087/trump-tariffs-ai-automation-robots/

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China Has an Army of Robots on Its Side in the Tariff War. https://www.nytimes.com/2025/04/23/business/china-tariffs-robots-automation.html

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The Gen Z Lifestyle Subsidy https://www.theatlantic.com/technology/archive/2025/04/college-students-free-chatgpt/682532/

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Agentic AI has arrived. Companies are still struggling to find out what it can do. https://www.techmonitor.ai/digital-economy/ai-and-automation/agentic-ai-first-use-cases

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Duolingo will replace contract workers with AI. https://www.theverge.com/news/657594/duolingo-ai-first-replace-contract-workers

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In this episode, host Michael Marchuk speaks with Veronica Hylak about the evolving landscape of Agentic AI. They explore the industries that are leading the charge in AI adoption, the importance of building trust with AI systems, and how organizations can adapt to work alongside AI. Veronica shares insights on the future of AI, emphasizing the need for transparency and stability, while also discussing the potential challenges that lie ahead.

Here’s what we talked with Veronica about:

1. Agentic AI is transforming industries like finance and healthcare.

2. Building trust in AI involves transparency and accountability.

3. AI can enhance workplace productivity by acting as a collaborator.

4. The future of AI is about augmentation, not just automation.

5. Understanding data lineage is crucial for effective AI use.

6. AI's ethical implications require careful consideration.

7. Prompt engineering is essential for getting desired AI outputs.

8. Organizations must support AI initiatives with clean data.

9. The role of humans in AI collaboration is irreplaceable.

10. Vibe coding can lead to unstable and risky AI solutions.

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To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

News stories covered in this episode:

• An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess https://www.wired.com/story/cursor-ai-hallucination-policy-customer-service/

• Famed AI researcher launches controversial startup to replace all human workers everywhere https://techcrunch.com/2025/04/19/famed-ai-researcher-launches-controversial-startup-to-replace-all-human-workers-everywhere/

• Saying ‘please’ and ‘thank you’ to ChatGPT costs tens of millions of dollars, OpenAI CEO Sam Altman admits https://nypost.com/2025/04/21/business/saying-please-and-thank-you-to-chatgpt-costs-tens-of-millions-of-dollars-openai/

• Regulating AI in the Evolving Transatlantic Landscape https://www.americanprogress.org/article/trade-trust-and-transition-shaping-the-next-transatlantic-chapter/regulating-ai-in-the-evolving-transatlantic-landscape/

• 
  

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In this episode, Brad Hairston talks with Federico Berruti, partner at McKinsey & Company and head of the firm's automation practice, who explains how Enterprise AI is redefining many of the core processes across all sectors of the financial services industry.

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Here’s what we talked with Federico about:

*Why financial services companies of all shapes and sizes should embrace automation and AI the way the largest institutions did two decades ago

*How AI is re-shaping the role of financial advisors, fund managers and analysts

*How AI is improving portfolio optimization and asset allocation for institutional investors and asset managers

*Asset managers leveraging AI to enhance client reporting and regulatory compliance

*How AI is improving client engagement and retention in banks, credit unions and trusts

*The ways some banks are excelling in deploying Enterprise AI

*Navigating the regulatory and compliance considerations surrounding AI in financial decision-making

*Emerging AI innovations that will have the most profound impact on financial services over the next five years

.

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To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

.

News stories covered in this episode:

.

OpenAI research lead Noam Brown thinks certain AI ‘reasoning’ models could’ve arrived decades ago https://techcrunch.com/2025/03/19/openai-research-lead-noam-brown-thinks-ai-reasoning-models-couldve-arrived-decades-ago

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How to know a business process is ripe for agentic AI https://www.cio.com/article/3829620/how-to-know-a-business-process-is-ripe-for-agentic-ai.html

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Lancaster University summer school to tackle rise of AI scams https://www.beyondradio.co.uk/news/local-news/lancaster-university-summer-school-to-tackle-rise-of-ai-scams/

.

Writing for humans? Perhaps in future we'll write specifically for AI – and be paid for it https://www.theregister.com/2025/04/01/interview_with_david_wong/

.

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In this episode, Brad Hairston talks with Jeremy Rossi, Global CIO of SS&C Intelligent Automation and Analytics, who explains how automation and AI are evolving and why they are critically important to financial services companies of all shapes and sizes.

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Here’s what we talked with Jeremy about:

*How automation and AI are natural extensions of investment management operations software

*The convergence of technologies being used to automate and improve processes

*Why 78% of companies recently surveyed say they don’t always trust agentic AI

*The role of agentic AI in SS&C Blue Prism’s product roadmap

*The re-emergence of process mining

*The increasing importance of risk mitigation

*The biggest hurdles for financial services firms in adopting and scaling AI-driven solutions

*Why automation and AI are relevant even to the smaller financial services firms in areas like asset management or wealth management

*Why there should be a sense of urgency around investing in automation and AI regardless of the size/shape of your company

.

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🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU

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💭Blog: https://okt.to/QuGqVP

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.

To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

News stories covered in this episode:

Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029 https://www.cxtoday.com/contact-center/agentic-ai-gartner-predicts-80-of-customer-problems-solved-without-human-help-by-2029/

Grok Is Rebelling Against Elon Musk, Daring Him to Shut It Down Grok Is Rebelling Against Elon Musk, Daring Him to Shut It Down

As generative AI becomes more sophisticated, it’s harder to distinguish the real from the deepfake https://theconversation.com/as-generative-ai-becomes-more-sophisticated-its-harder-to-distinguish-the-real-from-the-deepfake-225768

Trump’s AI Czar David Sacks Is Reshaping US Tech — For Better or Worse https://www.vktr.com/ai-news/trumps-ai-czar-david-sacks-is-reshaping-us-tech-for-better-or-worse

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