Member satisfaction and engagement are essential components of cooperatives’ daily focus. How do co-ops assess their members’ satisfaction, what steps do they take to ensure their members are content, and what are meaningful ways of engagement?

In today’s episode, we hear from two leaders whose cooperatives consistently receive high marks from their member-owners: Matt Sleep, CEO of Butte Electric Cooperative (South Dakota) and Gary Steele, Vice President and Senior Director of Marketing and Communications at Withlacoochee River Electric Cooperative (Florida).

They talk about the usefulness of surveys to measure what is working – or not, and highlight the importance of showing up every day, being responsive to members’ needs, letting actions speak louder than words, and supporting the communities they serve.

Hosted by Angelika Hoelger, Research Manager, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer.

We’re bringing back one of our most inspiring conversations on service excellence!

In this special encore episode, we revisit an insightful discussion with Tim Sullivan, President and CEO of Wright-Hennepin Cooperative Electric Association. A former Touchstone Energy colleague and longtime advocate for service excellence, Tim shares the leadership principles and member-focused strategies that have helped his cooperative build a culture of exceptional service.

Joining him is Josh McGhee, Senior Director of Member Engagement and Communications at Touchstone Energy® Cooperatives, as they explore how investing in your people, strengthening your culture, and putting members first can help every cooperative reach its full potential.

Whether you're listening for the first time or revisiting this conversation, you'll come away with practical ideas and fresh inspiration to elevate the member experience at your cooperative.

Introduced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Conversation hosted by Josh McGhee, Senior Director, Member Engagement and Communications, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer.

Everything is bigger in Texas—including member engagement!

This month on Touchstone Energy's Seven on 7 podcast, we're celebrating the recipient of the Member Engagement Champion Award at Connect 2026. Joining Jana Adams are Alex Dal Santo and Martin Bevins from Texas Electric Cooperatives, who share the strategies, events, and collaborative efforts that have helped strengthen member engagement across the Lone Star State.

From their highly successful Member Engagement Workshop to creative ways of connecting communicators and brand ambassadors, Alex and Martin discuss how bringing cooperatives together creates opportunities to share ideas, discover new resources, and learn from one another. They also share how the Cooperative Advantage Report has become a valuable tool for understanding member feedback and delivering meaningful insights to cooperatives throughout Texas.

Tune in for an episode packed with practical ideas, real-world experiences, and inspiration to help strengthen member engagement at your cooperative.

Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer.