『This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast』のカバーアート

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

著者： Gerry Scullion
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 Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories that bring human-centered design and design thinking to life. Whether you’re a UX researcher, service design practitioner, product manager, or design leader, you’ll find actionable insights, practical tools, and inspiration to elevate your practice and drive meaningful change. Tune in and join the global human-centered design community — learn how to design with purpose, create inclusive solutions, and shape a more thoughtful future.Humana Design Ltd アート マネジメント マネジメント・リーダーシップ 経済学
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  • Marc Stickdorn on Journey Management, AI & Leading Change in Chaotic Times

    Marc Stickdorn on Journey Management, AI & Leading Change in Chaotic Times
    2025/11/26

    If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

    Interested in training for your organisation with This is HCD? Let's speak by booking a 15-minute call.


    In this episode of This is HCD, Gerry Scullion is joined (again!) by service design pioneer Marc Stickdorn – recorded right after they both spoke at SD in Gov in Edinburgh.


    We walk (literally) through the current state of service design, why so many teams feel stuck, and how journey management can help organisations move beyond one-off projects to achieve truly systemic change.


    We talk about:

    • How to scale service design beyond a single team and embed it organisation-wide
    • Journey management, service architecture and “journey ops” – and why naming really matters
    • Building scaffolding for long-term impact (using the Dublin City Council work as an example)
    • How to speak the language of leadership and show measurable ROI
    • Why stealth projects can be your best way to build credibility
    • The role of AI and tooling – where it helps, and where it’s genuinely dangerous
    • Why leaders can’t outsource understanding to an algorithm

    If you’re trying to move service design from nice decks to real organisational change – in public services or the private sector – this episode is for you.


    🔗 Links mentioned

    – Marc’s upcoming book & community: https://www.thisisjourneymanagement.com

    – Smaply blog & resources: https://www.smaply.com

    Like what we do? Make a Tip. Or Leave a review: https://ratethispodcast.com/hcd

    Sponsor links

    • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
      Sign up       https://auth.smaply.app/sign-up
    • Check out 'This is HCD x Sutsu' range. Gerry wears and endorses Sutsu ethical clothing. Use HCD10 to get 10% off this range.
    • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10
    Click here to watch a video of this episode.
    Creators & Guests
    • Gerry Scullion - Host
    • Marc Stickdorn - Guest
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    19 分
  • HCD News Roundup - AI Reshapes UX Careers plus Canva acquires Affinity and more

    HCD News Roundup - AI Reshapes UX Careers plus Canva acquires Affinity and more
    2025/11/24

    If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

    Interested in training for your organisation with This is HCD? Let's speak by booking a 15-minute call.


    [00:00] How AI is changing search behaviours - users still defaulting to Google
    [02:15] The return of the UX generalist - broad skills becoming more valuable
    [03:45] New tools spotlight: Affinity Suite now free, Ordinary site builder
    [05:30] Designer exposure and effectiveness connection
    [06:45] Systems thinking and leadership responsibilities
    [07:30] Interface patterns: Hamburger menu recognition study
    [08:15] Disability tech innovations driving broader design solutions

    Key Resources:
    • AI Search Behaviour Research - Nielsen Norman Group study on changing user patterns
    • Return of the Generalist - NNGroup video on AI's impact on UX careers
    • Affinity Suite - Free creative tools via Canva acquisition (from Dense Discovery)
    • Ordinary - One-page site builder for quick concepts
    • Hamburger Menu Study - Updated NNGroup research on icon recognition
    • Disability Tech Innovations - Mashable roundup of breakthrough startups

    Sources:
    • Nielsen Norman Group Newsletter
    • Dense Discovery #365
    • Sidebar.io Daily Links
    • Mashable

    Links:
    • How AI Is Changing Search Behaviors: https://link.nngroup.com/ai-changing-search-behaviors
    • Return of the Generalist: https://link.nngroup.com/return-of-the-generalist
    • Hamburger Menu Recognition: https://link.nngroup.com/hamburger-menu-icon-recognizability
    • Ordinary Site Builder: https://ordinary.website
    • Affinity Suite: Referenced in Dense Discovery
    • Exposure as a Designer: hvpandya.com
    • Systems Leadership: hazelweakly.me
    • Disability Tech Startups: mashable.com


    Like what we do? Make a Tip. Or Leave a review: https://ratethispodcast.com/hcd

    Sponsor links

    • 10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
      Sign up       https://auth.smaply.app/sign-up
    • Check out 'This is HCD x Sutsu' range. Gerry wears and endorses Sutsu ethical clothing. Use HCD10 to get 10% off this range.
    • Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10
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    8 分
  • Public Design, Power & the Future of Services — with Lucy Kimbell

    Public Design, Power & the Future of Services — with Lucy Kimbell
    2025/11/21
    If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Interested in training for your organisation with This is HCD? Let's speak by booking a 15-minute call.We’re on the Royal Mile in Edinburgh for a walking conversation with Lucy Kimbell — engineer-turned-artist-turned-academic, and one of the sharpest observers of how design actually lands in government.Lucy has spent over 20 years moving between design, art, academia, and public administration. She’s worked with the UK Government’s Policy Lab, contributed to the recent Public Design Evidence Review, and now teaches and researches at the intersection of design, policy, and futures. We caught up whilst both of us were speaking at SD in Gov Conference in Edinburgh, in September 2025!In this episode, we get real about three big themes:1️⃣ Public design – what it actually isLucy untangles the messy overlap between policy design, service design, content design, digital, UX and more — and explains why public design centres' legitimacy and accountability to citizens, not just delivery metrics.2️⃣ Conditions for good service design in tough timesWe talk about inclusion, accessibility and co-creation, but also the hard stuff most conferences skip: politics, ideology, austerity, AI “silver bullets” and what scaffolding leaders need so design doesn’t get crushed by budget cuts or tech solutionism.3️⃣ Careers with impact in uncertain worldsFrom appropriate technology and feminist theatre to business schools, labs and policy work, Lucy shares the three habits that have shaped her path: curiosity, experimentalism and critical reflection — and how they help designers work further upstream with policy and senior leadership.🎧 In this episode, you’ll hear:How “public design” emerged as a term and why legitimacy mattersWhy institutions are struggling — and what that means for designersThe uncomfortable role of politics in design for the public sectorHow AI, venture capital and big tech are reshaping government expectationsPractical advice for designers who want more impact in government and civic spacesA preview of Lucy’s upcoming book on futures for design🏰 We recorded this while walking the Royal Mile up to Edinburgh Castle — if you’re listening on audio, jump over to YouTube to get the full sense of place and atmosphere (yes, including a bit of rain!).LinksCabinet Office (2025). Public Design Evidence Reviewhttps://www.gov.uk/government/publications/the-public-design-evidence-review Service Innovation Handbook (2014) by Lucy Kimbellhttps://www.bispublishers.com/the-service-innovation-handbook.html Substack for upcoming book Futures for Design: Scenarios for Uncertain Worldshttps://substack.com/@lucykimbell Academic publications (open access) - https://researchers.arts.ac.uk/1178-lucy-kimbell/Like what we do? Make a Tip. Or Leave a review: https://ratethispodcast.com/hcdSponsor links10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'Sign up https://auth.smaply.app/sign-upCheck out 'This is HCD x Sutsu' range. Gerry wears and endorses Sutsu ethical clothing. Use HCD10 to get 10% off this range.Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10Click here to watch a video of this episode. Click here to view the episode transcript. Creators & Guests Gerry Scullion - HostLucy Kimbell - GuestStef Murphy - ProducerSerdar Mele - Editor
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    31 分
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