Think Your People Are The Problem? AT’s framework reveals what you’re missing.
カートのアイテムが多すぎます
カートに追加できませんでした。
ウィッシュリストに追加できませんでした。
ほしい物リストの削除に失敗しました。
ポッドキャストのフォローに失敗しました
ポッドキャストのフォロー解除に失敗しました
Think Your People Are The Problem? AT’s framework reveals what you’re missing.
-
ナレーター：
-
著者：
Confessions of a CX Executive, Episode 3
In this episode of Confessions of a CX Executive, JP Dumas speaks with Anthony Tuggle (AT), CEO & Founder of TAG US Worldwide. Anthony is a transformative executive leader with over 30 years of experience driving large-scale customer operations, AI-enabled transformation, and organizational performance.
These questions & more are answered in this episode:
* What’s the real reason most performance problems exist? (It’s not a people problem!)
* AT shares his PIE leadership framework and explains why image and exposure can be just as important as performance
* His bosses said it would never work, but AT found a way to save $10 million without laying off people
* Think imposter syndrome is holding back your future leaders? AT shares how to help them find their voice
* The three leadership practices AT uses to improve results: self-reflection, trusted feedback, and listening to the team
Learn more about Anthony Tuggle:
* Visit AT’s website: https://www.aetuggle.com/meet
* Connect with Anthony on LinkedIn: https://www.linkedin.com/in/anthonyetuggle/
***********************************
About Confessions of a CX Executive: Hosted by JP Dumas, this is where real talk meets real results. Through unfiltered conversations with CX and business leaders, the channel explores customer retention, operational execution, revenue growth, leadership, and the pressure behind performance. Part growth playbook, part leadership confessional, Confessions of a CX Executive dives into the decisions, mistakes, friction points, and business challenges that never show up on dashboards, quarterly reports, or conference stages.
* Subscribe to Confessions of a CX Executive video series on YouTube: https://www.youtube.com/@confessionsofacxexecutive
* Follow Confessions of a CX Executive account on Facebook: https://www.facebook.com/Confessionsofacxexec/
Connect with JP Dumas:
* LinkedIn: https://www.linkedin.com/in/jpdumas1/
* Book a discovery call: https://calendly.com/jpdumas23/30-minute-discovery-call-meeting?month=2026-05
Learn more about CX & Growth Strategies:
* Website: https://www.cxgrowthstrategies.com/
* LinkedIn: https://www.linkedin.com/company/cx-growth-strategies-llc