In this podcast, Richard and Ricky explore some practical things you can do to build the culture in your organisation.

Org Culture is a big topic, and often you can get lost in the plethora of models and ideas. Culture feels big and something the most senior people have to take action on. Yet there are some simple, practical steps that any of us can take to improve the culture, even if it is just for our team.

From establishing the group's purpose, discovering the values, and aligning the business practices around measurement, reward and processes, manager have much more control over the culture of their team than they might believe.

What can I do to build rapport quickly? Rapport is a key skill when building relationships, when influencing others, and when collaborating, in fact, any time you want or need to engage with someone.

Ricky asks our resident psychologist, Paul, about practical ways to instantly build rapport. Together, they explore crucial elements to make rapport-building easy and impactful and get your connection off on the right foot.

If you want to avoid friction and get stuff done more easily, you almost always need to form a connection with your team, coworkers, suppliers and customers. Tune in for practical takeaways you can put into action immediately.

We like to think that all the teams in our organisation are aligned, collaborating effectively, and working in harmony. In an ideal world, all of our teams' passion and energy would be combined against the external world, beating competitors and solving problems that get in the way.

In reality, under pressure, we often turn on the groups closest to us. Not because they are the problem but because they are visible and identifiable. It is hard to blame people we can't identify, so we find an 'enemy' we can name, which can be as simple as the team down the corridor. Sales get frustrated with Service, Manufacturing with Supply Chain, and the front line with Leadership.

When the in-fighting bubbles over from noise to frustration, you need to deal with it before all the energy (time and talent) of your team is focused on internal battles and not directed towards delivering the outcomes you require. In this podcast, Ricky and Paul explore how teams get themselves into this position, and when you find yourself dealing with this, what steps bring alignment and harmony back to your world?

Frances Frei - How to build (and rebuild) trust. TED.com

https://www.ted.com/talks/frances_frei_how_to_build_and_rebuild_trust