In this conversation, Jannis Moore discusses the integration of voice AI with n8n, highlighting its benefits for businesses. He explores various use cases, including lead qualification, customer support, and appointment setting, emphasizing the importance of prompt engineering and measuring ROI. The discussion also touches on the impact of voice AI on employee happiness and the challenges of navigating complex tech stacks. Jannis shares insights on human-AI collaboration, particularly in customer service, and the value of warm transfers in enhancing customer experience.

00:00 - Introduction
01:10 - The power of voice AI for businesses
03:05 - Four core Voice Agent solutions
05:10 - Welcome & guest introduction
06:08 - Connecting voice AI to backend systems
09:20 - Use cases: Voice agents in different industries
11:27 - Lead qualification and reactivation explained
14:00 - Adding value with lead reactivation
16:06 - Customer support automation with voice AI
18:00 - The art of prompt engineering
21:00 - Markdown and structuring prompts for AI
24:00 - JSON vs Markdown in AI prompts
26:45 - Voice AI for small businesses and after-hours calls
29:00 - ROI and value of voice AI solutions
32:00 - Employee happiness and human error reduction
35:00 - AI evaluation and ongoing improvement
38:00 - Reporting and dashboards for voice AI performance
41:00 - Sales training and AI-driven analysis

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In this engaging conversation, Dylan and Jack Roberts explore the world of AI and automation, focusing on the importance of understanding AI fundamentals, the significance of simplicity in automation, and the mindset required for success. They discuss common pitfalls, effective workflows, and the role of AI in creating human connections. Jack emphasizes the need for businesses to adopt an AI-first approach and shares insights on how to get started with automation, highlighting the value of community and continuous learning.

00:00 Introduction & Why AI-First Businesses Win
00:17 Building AI Systems & Agent Visibility
00:44 Meet Jack – Background & Approach to No-Code
01:22 How to Get Started with AI & No-Code
02:34 The Magic Moment: First AI Automation
03:17 Prompt Engineering & System Prompts
05:11 Breaking Down Complex Workflows
07:15 Common Pitfalls & Mindset for Beginners
09:06 Overcoming Roadblocks: Mindset & Tactics
11:00 Community, Support, and Learning from Errors
12:18 Most Common AI Automation Workflows
13:38 Using AI for Lead Generation & Content
15:02 Marketing, Sales, and Real-World Use Cases
16:21 Focusing on What Works & Avoiding Distractions
17:21 The Power of Focus & Saying No
18:25 Theory of Constraints & High-Leverage Activities
20:06 Building Internal AI Teams vs. Consultants
21:54 Company Culture & Incentives for Automation
23:13 Using Automation for Human Connection
24:29 Personal Automations & Content Creation
26:09 The 90/10 Rule: Automation vs. Human Touch
27:38 Staying Productive & High-Leverage Thinking
29:03 Final Advice: Just Get Started & Win the Day
30:19 Where to Find Jack Roberts & Closing Remarks

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Want to get started with n8n? Visit n8n.io/pricing and use code 2025-N8N-PODCAST-729C416E at checkout for 30% off your first month or year.

Summary

In this episode of the n8n Podcast, Dylan interviews Mark Kashef, known as the 'mad scientist' of n8n workflows. Mark shares his journey from using Make to mastering n8n, discussing the challenges and opportunities in automation. He emphasizes the importance of ideation, the role of language models like Claude, and the need for a solid understanding of coding principles. Mark also highlights the potential for small to medium businesses to leverage automation and the significance of community in tech. The conversation delves into the nuances of vibe coding versus context engineering, common mistakes beginners make, and the future of AI and automation.


Chapter

00:00 - Introduction & The Power of Vertical Automation
01:41 - Mark’s Journey: From Make.com to n8n
03:22 - Building Workflows with AI & Mermaid Diagrams
06:21 - Leveraging Claude, ChatGPT, and Other LLMs
09:31 - Using MCP Servers & Live Documentation
12:38 - Pinning Data and Debugging Workflows
15:00 - When to Use Custom Code Nodes
17:58 - Favorite n8n Workflows & Use Cases
21:16 - Evaluating LLMs: New vs. Old Models
24:02 - Production-Ready Automation & Scaling
27:36 - Opportunities for Small & Medium Businesses
31:28 - The Legendary Lead Magnet: AI Audit Workflows
35:14 - Vibe Coding vs. Context Engineering
39:06 - Leveling Up: Skills for the AI Automation Era
43:39 - Overcoming Imposter Syndrome & Lifelong Learning
49:36 - How to Connect with Mark & Final Thoughts

Get 30% Off n8n Cloud Starter or Pro Plans!
Want to get started with n8n? Visit n8n.io/pricing and use code 2025-N8N-PODCAST-729C416E at checkout for 30% off your first month or year.