Welcome to The kbbreview Podcast, the show all about the ins and outs and ups and downs of being an independent kitchen and bathroom retailer.

This is the final episode in a very special bonus series of interviews marking our milestone 500th issue.

We published our first issue in 1984 and since then we've brought retailers the latest news, big interviews, unwavering opinions, valuable advice, deep analysis and product insights

This longevity is not by accident, we are as buffeted by the uncertain and unpredictable market as much as anyone, and our heritage is built as much on resilience as it is by quality.

And this is what we want to explore in this series - we're talking to some of the industry's leading suppliers about THEIR resilience, history, continuity and investments in the future.

In this final episode we're meeting Matt Fowler from one of the biggest European names in furniture components - Hettich

This episode is commercial content

Hosted on Acast. See acast.com/privacy for more information.

What really makes a business set to last?

Welcome to The kbbreview Podcast, the show all about the ins and outs and ups and downs of being an independent kitchen and bathroom retailer.

This is another in our very special bonus series of interviews marking our milestone 500th issue.

We published our first issue in 1984 and since then we've brought retailers the latest news, big interviews, unwavering opinions, valuable advice, deep analysis and product insights

This longevity is not by accident, we are as buffeted by the uncertain and unpredictable market as much as anyone, and our heritage is built as much on resilience as it is by quality.

And this is what we want to explore in this series - we're talking to some of the industry's leading suppliers about THEIR resilience, history, continuity and investments in the future.

In this episode, we're meeting Julie McLean from one of the biggest names in bathrooms - Hansgrohe....

This episode is commercial content

Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast, the show all about the ins and outs and ups and downs of being an independent kitchen and bathroom retailer.

This is the latest in a very special bonus series of interviews marking our milestone 500th issue.

We published our first issue in 1984 and since then we've brought retailers the latest news, big interviews, unwavering opinions, valuable advice, deep analysis and product insights

This longevity is not by accident, we are as buffeted by the uncertain and unpredictable market as much as anyone, and our heritage is built as much on resilience as it is by quality.

And this is what we want to explore in this series - we're talking to some of the industry's leading suppliers about THEIR resilience, history, continuity and investments in the future.

When it comes to heritage it doesn't much longer than Aga Rangemaster and in this episode we're talking to Group Managing Director Dominic Worsley...

This episode is commercial content

Hosted on Acast. See acast.com/privacy for more information.

What really makes a business set to last?

Welcome to The kbbreview Podcast, the show all about the ins and outs and ups and downs of being an independent kitchen and bathroom retailer.

This is another of our very special bonus series of interviews marking our milestone 500th issue.

We published our first issue in 1984 and since then we've brought retailers the latest news, big interviews, unwavering opinions, valuable advice, deep analysis and product insights

This longevity is not by accident, we are as buffeted by the uncertain and unpredictable market as much as anyone, and our heritage is built as much on resilience as it is by quality.

And this is what we want to explore in this series - we're talking to some of the industry's leading suppliers about THEIR resilience, history, continuity and investments in the future.

In this episode, we're meeting Howard Grindrod from one of the biggest appliance brands and manufacturers in the world - Hisense.

This episode is commercial content

Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast, the show all about the ins and outs and ups and downs of being an independent kitchen and bathroom retailer.

This is the latest episode in our special series marking our 500th issue all about resilience and longevity in business

We published our first issue in 1984 and since then we've brought retailers the latest news, big interviews, unwavering opinions, valuable advice, deep analysis and product insights

This longevity is not by accident, we are as buffeted by the uncertain and unpredictable market as much as anyone, and our heritage is built as much on resilience as it is by quality.

And this is what we want to explore in this series - we're talking to some of the industry's leading suppliers about THEIR resilience, history, continuity and investments in the future.

In this episode we're talking about one of the most interesting sectors in this industry - distribution - with Arthur Leaker from from Leaker Direct...

This episode is commercial content

Hosted on Acast. See acast.com/privacy for more information.

Welcome to The kbbreview Podcast, the show all about the ins and outs and ups and downs of being an independent kitchen and bathroom retailer.

This is the first in a very special bonus series of interviews marking our milestone 500th issue.

We published our first issue in 1984 and since then we've brought retailers the latest news, big interviews, unwavering opinions, valuable advice, deep analysis and product insights

This longevity is not by accident, we are as buffeted by the uncertain and unpredictable market as much as anyone, and our heritage is built as much on resilience as it is by quality.

And this is what we want to explore in this series - we're talking to some of the industry's leading suppliers about THEIR resilience, history, continuity and investments in the future.

We're starting with Sven Herden, the managing director of sales and marketing for German kitchen furniture giant Rotpunkt - a family owned company that's been around for more than 90 years…

This episode is commercial content

Hosted on Acast. See acast.com/privacy for more information.

Your website is probably the hardest-working member of your team, but is it actually doing the job you need it to?

This week, the retailer panel of Trevor Scott, Nick Warrington, Liz Pantling-Jones and Steph Warner tackles one of the biggest investments independent kitchen and bathroom retailers make: their website. From first impressions and case studies to pricing, lead generation and analytics, they discuss what a modern website should really be doing in 2026.

As AI search starts to change the way consumers find local businesses, the panel explores how they're adapting their websites for ChatGPT and Google's AI results, whether SEO still matters, why they're all rebuilding or refreshing their sites, and the surprising lessons they've learned from asking AI to critique their own businesses.

Plus, should you publish your prices? Are blogs still worth writing? What content actually generates enquiries? And how do you measure whether your website is bringing in genuine customers or simply costing you money?

This is the last episode of the current season as we head into the summer break. We'll be back at the start of September but, to tide you over, look out for a special series of episodes in August marking the milestone 500th issue of kbbreview.

Hosted on Acast. See acast.com/privacy for more information.

This week we're talking to Graham Johnston, the new owner and CEO of Kitchens International, following the management buyout that has returned one of Scotland's best-known luxury kitchen retailers to independent ownership.

After a career leading customer experience and digital transformation at companies including Three, Optical Express and Asda, Graham explains why he believes the future of kitchen retail still revolves around great designers and inspiring showrooms, even as AI begins to reshape the customer journey.

We discuss why he's investing in three new locations despite a challenging market, how he's blending ideas from outside the KBB industry with a design-led retail business, why he's assembled an advisory board to challenge his thinking, and what the next generation of independent retailers needs to do to stay relevant.

It's a conversation about leadership, innovation, customer experience and why, sometimes, the best way to move a business forward is to take it back to its roots.

Hosted on Acast. See acast.com/privacy for more information.