New branding: The Works Live! New name, same fun people! What are some of the well known nostalgic toys you remember? How did the US popular toys compare to other countries? Jim predicts what he thinks THE toys will be this year...and sad to admit, one uses the dreaded AI! Plus, we discuss our conspiracy theory that garden hose makers and hose storage systems are in cahoots. Non-kink hoses my rear! Join us for this "The New Works & Toys Toys Toys" episode of The Works Live.

You know how much we love AI <>...and using AI for customer service is just our favorite! With real people customer service representatives, you at least had a chance at a favorable outcome. With AI, you just get responses based upon the flowchart of answers that have been programmed. Sure, companies save money with AI customer service because 1) They don't have to pay a person and 2) The customer is never right so they save money by not resolving issues. However, do they look to see if customers are still customers afterwards? How do YOU feel about customer service today? Join us for "Press 1 To Speak to a Customer Service Rep" episode on The Works.

We got the food pyramid wrong and had to update the entire calorie conversation to include gut biome. Did we get our documentation of genes and what they can predict correctly? So many folks are making life altering decisions based upon genetic testing results. They believe it is inevitable that they will get certain conditions and ailments. What is it that we know about genome sequencing? Just because you have a marker doesn't mean you will get it. Did you know that only 5-10% of all breast cancer patients carry the BRCA gene mutation? How and when do these genes get "mutated"? Join us for this "DNA Testing: Let's Get into Your Jeans (genes)" episode of The Works.