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  • One year older, 50 episodes later: Matt Talks Hospitality is celebrating

    One year older, 50 episodes later: Matt Talks Hospitality is celebrating
    2025/10/14
    We’re celebrating. Matt Talks Hospitality turns one and hands over the mic to Ella McCann-Tomlin, VP of ESG at Mews. On this 50th episode special, Matt is the guest. He shares how the podcast began as a creative spark during a rough patch, how it turned into a weekly ritual, and what he learned from fifty weeks of honest conversations with hoteliers and industry leaders. Along the way, Ella gets Matt’s podcasting tips and tricks as she gears up to launch her own show, The Future is Human.
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    35 分
  • Frogs, hotel AI agents and customer automation with Jason Noronha

    Frogs, hotel AI agents and customer automation with Jason Noronha
    2025/10/01
    No Wi-Fi, a cold shower and a power outage topped with a frog jumping in his face. That’s what greeted Jason Noronha in a budget guesthouse in Goa and inspired him to open his own hostel. Years later, frustrated by disconnected hotel systems, Jason created D3x, a platform powered by AI agents that route guest messages from any channel straight to the right hotel system. Today, Jason joins Matt to share how it all works.
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    25 分
  • Why hostels hold the tech lessons hotels need to know

    Why hostels hold the tech lessons hotels need to know
    2025/09/24
    Hostels face younger, tech-savvy guests who want speed. Diogo Vaz Ferreira shows how their rapid innovation points to hospitality’s future.
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    33 分
  • Mews Summer Release: New features for smooth hotel operations

    Mews Summer Release: New features for smooth hotel operations
    2025/09/16
    Hospitality is at its best when everything just works. That’s the idea behind the very first Mews Summer Release, aptly named Smooth Operations. It's a bundle of new Mews features intended to make hotel operations (and stays) smoother. Think guest ID & selfie collection, wallet-based room keys, guest lifetime value insights and automatic payment routing, among others. Adam Britton, Product Director at Mews, joins Matt to talk it all through.
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    24 分
  • The art of unscripted hospitality with Dina Belon

    The art of unscripted hospitality with Dina Belon
    2025/09/11
    What happens when you hire for personality? That’s how Staypineapple built a culture where staff aren’t afraid to be themselves at the front desk, where genuine interactions win over guests and where hospitality feels authentic, not scripted. The hotel group’s president Dina Belon explains how that same culture kept the staff resilient when Staypineapple overhauled most of its tech stack – PMS, POS, CRM, housekeeping and guest communication tools. Learn more about the podcast here: http...
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    32 分
  • Are your hotel guests loyal, or just collecting points? With Michael Coscetta

    Are your hotel guests loyal, or just collecting points? With Michael Coscetta
    2025/09/03
    Michael Coscetta, President of Mews, knows how to build and scale global business teams in high-growth industries. He also spends about half of every year staying in hotels, which makes him an expert on loyalty programs from the guest perspective. In this episode, Michael joins Matt to talk points: are they still relevant, and do they have anything to do with loyalty? Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms ...
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    32 分
  • How AI is already simplifying hotel operations with Charlie Delamare

    How AI is already simplifying hotel operations with Charlie Delamare
    2025/08/27
    Charlie Delamare knows hotel operations inside out. Before joining Mews, he was a hotelier himself, dealing with the same manual tasks every hospitality team faces. In this episode, Charlie and Matt discuss how AI tools like ChatGPT are already lightening the load for hotel teams. Think scheduling staff rotas without the spreadsheet pain, replying to reviews and guest emails in any language or staff onboarding that’s quick and interactive. Learn more about the podcast here: https://hubs.ly/Q0...
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    31 分
  • The front desk mess: How to cut hotel queues

    The front desk mess: How to cut hotel queues
    2025/08/20
    It’s mid-afternoon and the reception line is growing. Guests are restless, and staff are heads down just trying to keep up. Sound familiar? In this episode, Matt uncovers why lines really build up—and how smart tech keeps arrivals and departures flowing without overloading the front desk.Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue 0:00 Introduction 0:46 Identifying check-in spikes ...
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    20 分