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  • Unlocking hotel revenue potential with Alexander Edström from Atomize

    Unlocking hotel revenue potential with Alexander Edström from Atomize
    2025/12/23
    Matt sits down with Alexander Edström, founder of Atomize RMS, a Mews Company, to dive into the world of revenue optimization. They explore how revenue management software can help hotels of all sizes, the state of RMS adoption in hospitality and the undeniable revenue uplift these systems provide.
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    34 分
  • End-of-year special on everything hotels and hospitality with Mews founder Richard Valtr

    End-of-year special on everything hotels and hospitality with Mews founder Richard Valtr
    2025/12/17
    For this end-of-year special, Matt is joined by Mews founder Richard Valtr. Except this time around, they both ask each other questions. What was the first app they opened this morning? What advice have they ignored? What decision looked smart at the time but almost broke the company? From there, they talk about the drivers behind great hotels, the core of hospitality and the 13 years of working together to shape Mews into what it is today.
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    44 分
  • Seasonality and revenue in a hotel carved from ice, with Maria Mänty

    Seasonality and revenue in a hotel carved from ice, with Maria Mänty
    2025/12/10
    How do you build a revenue strategy for a hotel that melts away every spring? When the temperatures fall in Finland, Maria Mänty, Sales Director at Snowhotel Family, and her team shape memorable stays out of snow, freezing nights and the glow of the Northern Lights. They build extraordinary ice rooms, set up ice sculpture workshops and even snow saunas. Maria joins Matt to talk about what it takes to keep their Arctic SnowHotel & Glass Igloos thriving when what you sell only exists for a few months of the year.
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    23 分
  • When hospitality becomes a lifeline: Armen Melkonian’s story

    When hospitality becomes a lifeline: Armen Melkonian’s story
    2025/12/03
    Armen Melkonian was forced to flee war-torn Syria and then Lebanon, until he rebuilt his life from scratch in the Netherlands through UNHCR’s resettlement programme. He opens up about finding safety as a member of the LGBTIQ+ community, the challenges of acclimatizing to a foreign culture and how his experiences shaped a deeply personal approach to service. To Armen, hospitality starts with something small –⁠ a greeting, a moment of acknowledgment, the thing that tells someone they’re no longer invisible.
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    32 分
  • How a five-star London hotel turns pet-friendly luxury into revenue, with Dean Culpan

    How a five-star London hotel turns pet-friendly luxury into revenue, with Dean Culpan
    2025/11/27
    A five-star hotel and a Michelin-starred restaurant that welcome dogs? There’s a big difference between a hotel that embraces pets and one that simply tolerates them. Dean Culpan, General Manager of South Place Hotel in London, has built a dog-friendly approach that even drives more revenue: fuller weekends, higher on-property spend and loyal guests who return because their pets are treated well. He joins Matt to talk about rising demand for pet-friendly stays and how his team delivers a luxury experience for both guests and their fluffy companions.
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    27 分
  • Walkie-talkies, AI and the remaking of housekeeping with Luka Berger

    Walkie-talkies, AI and the remaking of housekeeping with Luka Berger
    2025/11/19
    When Luka Berger landed a summer job as a housekeeper at Yellowstone National Park, he didn’t expect it to inspire his whole career trajectory. But seeing staff juggle walkie-talkies and race between rooms to remain on top of housekeeping tasks ultimately sparked the idea behind Flexkeeping. In this episode, Luka shares how Flexkeeping, now part of Mews, uses AI to automate time-consuming housekeeping tasks and break down language barriers.
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    36 分
  • What's next for AI in hospitality and why Mews is investing

    What's next for AI in hospitality and why Mews is investing
    2025/11/12
    AI in hospitality so far meant chatbots and big promises, while hotel teams still worked using manual checklists and post-it notes. Matt talks about the rise of AI agents and how the next wave will move fast for hotels built on the right tech stack. He explains why Mews acquired DataChat and how its technology brings a new kind of intelligence into hotel operations, one that listens, learns and acts
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    28 分
  • The push and pull of automating hotel operations

    The push and pull of automating hotel operations
    2025/11/06
    When Maurits Bots stepped into the Hotel ICT Specialist role at WestCord Hotels, some properties still ran on legacy systems. Others used Mews like the old PMS. He didn’t set out to replace tools, but rather to rebuild how the work gets done. “The fact that somebody has to check every reservation – that time has passed”, Maurits says, as he joins Matt to talk about what it takes to automate the everyday without slowing anyone down.
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    36 分