エピソード

  • Branding in hospitality with Mews Creative Director Vicky Irwin

    Branding in hospitality with Mews Creative Director Vicky Irwin
    2026/02/23
    Vicky Irwin has spent over six years shaping how Mews looks, sounds and feels as the company's Creative Director. In light of Mews launching a new identity, she joins Matt to talk about branding in hospitality. What is a brand when you strip away the logo? What makes hotels feel disconnected from their own identity? And when does a rebrand become necessary? Listen in.
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    38 分
  • Profit vs purpose with The Social Hub CEO Charlie MacGregor

    Profit vs purpose with The Social Hub CEO Charlie MacGregor
    2026/02/18
    Can a hotel brand successfully scale while building social impact into its business model? The Social Hub, now certified as a B Corp, is built on the belief that a hotel can serve its city as much as its guests. The Social Hub’s Founder and CEO, Charlie MacGregor, shares what it takes to keep profit high and purpose alive as the company scales.
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    29 分
  • How skipping housekeeping can plant a forest, with Floris Licht

    How skipping housekeeping can plant a forest, with Floris Licht
    2026/02/11
    Hotels have spent years trying to convince guests to skip daily cleaning through towel reuse signs, drink vouchers or loyalty points. Having run large city hotels, Floris Licht saw firsthand how none of those ever worked. He ended up founding Hotels for Trees, a non-profit that turns skipped room cleans into forests. One skipped clean –⁠ one tree planted, with over 800 thousand trees planted so far. Floris joins Matt to explain how Hotels for Trees fits into hotel operations, from door hangers to the digital guest journey with Mews.
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    24 分
  • How hotels buy new tech, with Jordan Hollander of HTR

    How hotels buy new tech, with Jordan Hollander of HTR
    2026/02/04
    When hotel GMs receive hundreds of emails from software vendors claiming to be the best, judging new tech becomes difficult. That exact problem led to Hotel Tech Report, one of hospitality’s most-trusted review platforms. Its co-founder Jordan Hollander joins Matt to talk about what goes into hotel tech buying decisions. The episode lands as Mews wins Best PMS for the third year in a row and Best POS at the 2026 HotelTechAwards, run by Hotel Tech Report.
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    36 分
  • Inside Bob W: Why Niko Karstikko treats hotels like software

    Inside Bob W: Why Niko Karstikko treats hotels like software
    2026/01/28
    Can a hotel run with one seventh of staff and still outperform its peers? Bob W is built for the modern traveler who wants the best of both worlds: the consistency and reliability of a hotel, with the space, utility and local feel of a short-stay apartment. But what truly sets Bob W apart is its software-first mindset. Niko Karstikko, Co-founder and CEO of Bob W, joins Matt to explain how Bob W blends apartments, hotels and automation into a new hospitality category.
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    36 分
  • Cocoons to capsules: Halima Aziz on Zedwell's city-centre hotel vision

    Cocoons to capsules: Halima Aziz on Zedwell's city-centre hotel vision
    2026/01/21
    Cocoons and capsules sit at the heart of Zedwell Hotels’ London city-centre vision, where rooms are designed around sleep, efficiency and the realities of urban life rather than tradition. In this episode, Matt speaks with Halima Aziz, Head of Hotels at Criterion Hospitality, which owns and operates Zedwell Hotels, about turning forgotten city spaces into some of London’s most profitable hotel real estate, all while removing TVs, kettles and even windows from the rooms.
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    42 分
  • Sports, refugee clubhouses and a new idea of hospitality with Jan van Hövell

    Sports, refugee clubhouses and a new idea of hospitality with Jan van Hövell
    2026/01/14
    Survival requires food and water, but spirit craves community. By building sports clubs inside refugee camps, KLABU creates places where people can gather, play and regain a sense of normal life amid displacement. KLABU’s founder Jan van Hövell explains how these clubhouses are set up in crisis zones, why sports help build communities and how KLABU and Mews are collaborating to support indigenous Venezuelan refugees in Boa Vista, Brazil.
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    38 分
  • AI and other key trends changing hospitality in 2026 with Wouter Geerts

    AI and other key trends changing hospitality in 2026 with Wouter Geerts
    2026/01/07
    What can the hospitality industry expect in 2026? Especially given the rapid development of AI and the fact that a third of travelers already use LLMs to search and get travel inspiration. Wouter Geerts, Director of Market Research at Mews, joins Matt to break down the 2026 Hospitality Industry Outlook report, shaped by conversations with 18 industry experts, including hoteliers, tech vendors, consultants and investors. You’ll hear about the changing AI use cases in hotels, new guest behavior patterns and what determines which hotels get surfaced and booked in 2026.
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    36 分