In this episode of the VetMed Mind, Rachel Teichberg sits down with Dr. Jason Coe & Dr. Jane Shaw to explore the art and science of building stronger client relationships.

Dr. Jane Shaw, a Professor at Colorado State University, is a leading expert in veterinarian-client-patient communication and clinical interviewing. Dr. Jason Coe, Professor at the Ontario Veterinary College and VCA Canada Chair in Relationship-Centred Veterinary Medicine, has spent two decades advancing communication, primary care, and the human-animal bond. Together, they bring a unique blend of expertise and insight, sharing highlights from their 2024 book, Developing Communication Skills for a Veterinary Practice, to help you build stronger client relationships and a more compassionate practice.

To learn more about Dr. Coe & Dr. Shaw's passions in life and work:

Check out their book - https://www.wiley.com/en-us/Developing+Communication+Skills+for+Veterinary+Practice-p-9781119382713

Follow Dr. Shaw's LinkedIn - https://www.linkedin.com/in/jane-shaw-0785866/

Follow Dr. Coe's LinkedIn - https://www.linkedin.com/in/jason-b-coe-690190262/?originalSubdomain=ca

The VetMed Mind is a podcast project about sharing inspirational stories, lessons, and successes from the fantastic people of the veterinary industry.

In this episode of the VetMed Mind, Grace Ursery and Rachel Teichberg dive deep into veterinary practice management and financial coaching, sharing tips to lead strong teams, improve clinic operations, and build financial confidence.

Grace Ursery is a trailblazing force in the veterinary world, known for her resilience, versatility, and deep commitment to growth. A first-generation immigrant and proud Taiwanese American, Grace is a UCLA alum, an RVT, a CVPM, a passionate sports fan, and a dedicated single mom. She is the founder of Vet Money Geek, where she helps small independent veterinary practices navigate their finances with confidence through coaching and data-driven strategies. Grace’s journey is defined by her relentless curiosity, her drive to empower others, and her ability to blend business acumen with compassion—making a lasting impact on both the people and practices she serves.

To learn more about Grace Ursery's passions in life and work:

Follow on LinkedIn - https://www.linkedin.com/in/gracewursery/

Learn about Veterinary Money Geek - https://www.vetmoneygeek.com/

The VetMed Mind is a podcast project about sharing inspirational stories, lessons, and successes from the fantastic people of the veterinary industry.

In this episode of the VetMed Mind, Stuart Johnson joins Shawn McVey and Rachel Teichberg for a candid conversation about his time at CareCredit and the pivotal experiences that shaped his professional journey. From lessons learned in finance to his passion for leadership and service, Stuart shares the moments that led him to where he is today.

Stuart “Stu” Johnson is the Vice President of Market Expansion for the Veterinary Industry at CareCredit, a division of Synchrony Financial. With over eight years at Synchrony—and the past five focused on CareCredit—Stu has dedicated his work to helping veterinary practices tackle one of their toughest challenges: cost as a barrier to care. Through innovative tools and technology, Stu empowers practices to streamline financing conversations, reduce friction, and ultimately provide better access to care for pet owners and their animals.

To learn more about Stuart's passions in life and work:

Check out CareCredit: https://www.carecredit.com/

Follow on LinkedIn - https://www.linkedin.com/in/stuart-johnson-72302214/

The VetMed Mind is a podcast project about sharing inspirational stories, lessons, and successes from the fantastic people of the veterinary industry.