Customers installing unapproved software? IT departments bypassing your security or just plain ol' "doing whatever the hell they want?" That's Shadow IT, and it's a huge headache for MSPs. It creates hidden risks and liabilities, not just for your customers, but for you. Want to learn how to fight it? Listen up!

Links for events, articles, and products mentioned in the podcast:

Link to Register for Taste of Success - Texas: https://overview.ascii.com/tasteofsuccesstexas/ (Use VIP CODE: BRADGROSSVIP)

Link to EverythingMSP Article: https://www.everythingmsp.com/blog/navigating-the-shadows-proactive-it-engagement-for-your-clients.html

MSPTerms: https://www,mspterms.com

Stop being a nice person. It’s killing your business. You’re doing favors, you're providing out-of-scope work--and you're setting yourself up for failure. Nice people sometimes finish first, but MSPs that define the scope of their services and then stay in their lanes ALWAYS finish first.

Somewhere along the line, someone told you (maybe a lawyer?) that you can update your Master Services Agreement just by posting the changes and simply telling your customers, "We can update any of our terms and if you keep using our services, you accept those terms." If that sounds familiar to you, then you've received bad advice. Want to know the right way--the ENFORCEABLE way--to update your MSA? Listen up.