In this episode of The Success Shuffle, host Ed Nell is joined by Mike Sinclair, founder of Kawarau Consulting, and Iris Walenkamp, founder of Moxie Minds Consulting. They discuss the power of shared services transformation and strategic business reinvention. Drawing on decades of experience in global leadership, consulting, and change management, they explore how organisations can embrace innovation, leverage data, and future-proof their operations in an evolving business landscape.

Key Takeaways

Shared Services & Business Value – Implementing shared services can reduce costs, streamline processes, and improve efficiency, but a clear business case and strong leadership buy-in are essential.

The Importance of Transformation Strategy – Successful business transformation requires continuous adaptation, scenario thinking, and engagement at all levels—not just top-down decision-making.

Overcoming Change Resistance – While leadership may approve transformation plans, real challenges often lie in gaining buy-in from middle management and employees.

The Role of AI & Data in Decision-Making – AI and data analytics are critical in shaping the future of work, improving efficiency, and enhancing strategic decision-making, yet many businesses hesitate to adopt them.

The Future of Work & Business Culture – Employee expectations are evolving, with remote working, AI integration, and agile leadership becoming increasingly important for organisational success.

Key Moments

"The best transformation strategies aren’t just decided at the top—they’re co-created with employees."

"AI isn’t waiting for businesses to catch up—companies must proactively explore how it can enhance operations."

"Standardising processes is only the first step—the real value comes from extracting insights and making informed decisions."

"Businesses that focus on resilience and human behaviour are the ones that will thrive in the long term."

About the Guest

Iris Walenkamp is a seasoned leader with 25 years of experience in the energy industry, specialising in transformational change, leadership development, and high-performing teams. She has held roles at a global level, from change management to internal audit and digital transformation, embracing new challenges to drive innovation. Now, as founder of Moxie Minds Consulting and Grit & Growth Executive Coaching, she provides strategic business transformation and organisational development solutions, helping organisations lead with integrity, purpose, and impact.

About Mike Sinclair - Kawarau Consulting

Mike Sinclair is an accomplished Business Consultant renowned for his expertise in driving transformative initiatives spanning Human Resources, Information Technology, and Real Estate sectors.

As the managing consultant at Kawarau Consulting, Mike brings more than two decades of experience from a prominent global corporation. His career highlights include spearheading large-scale ERP deployments and pioneering global shared services models.

Mike's distinguished track record extends to shaping organisational culture and performance strategies at the highest echelons, alongside managing substantial international programs across diverse disciplines. He is instrumental in strategic decision-making, focusing on governance, risk management, and talent development.

Kawarau Consulting are a UK based consultancy, specialising in supporting clients in building and/or developing a shared service/operations capability either fully outsourced, captive or hybrid. Find out more at https://kawarauconsulting.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

In Episode 1 of The Success Shuffle, host Ed Nell speaks with Mike Sinclair, Director of Kawarau Consulting, about the value of shared services for organisations. With experience leading global shared services at Shell, Mike explains how consolidating processes, technology, and resources can drive efficiency, cost savings, and better outcomes for businesses and government bodies alike. This episode provides a clear introduction to shared services, its benefits, and the key factors for a successful transformation.

Key Takeaways

What Are Shared Services? A model where organisations consolidate functions like IT, finance, and HR to improve efficiency, reduce costs, and enhance service quality.

Cost Savings & Efficiency: Moving processes to shared service centres, especially in cost-effective locations, can reduce labour costs by up to 70%.

Beyond Cost-Cutting: Standardising IT systems and processes unlocks long-term value, improves data accuracy, and enhances decision-making.

People & Change Management: Transitioning to shared services impacts employees—successful implementation requires clear communication, support, and alternative employment strategies.

Government & Public Sector: Shared services offer significant opportunities for local authorities and government bodies facing budget pressures.

Key Moments

"Shared services are about working together, consolidating resources, and delivering better outcomes."

"Cost savings can be significant, but the real value comes from standardisation, collaboration, and long-term efficiency."

"Successful transformation isn’t just about numbers—it’s about people, change management, and clear strategic goals."

"Government agencies can benefit massively from shared services, improving citizen services while managing tight budgets."

About Mike Sinclair - Kawarau Consulting

Mike Sinclair is an accomplished Business Consultant renowned for his expertise in driving transformative initiatives spanning Human Resources, Information Technology, and Real Estate sectors.

As the managing consultant at Kawarau Consulting, Mike brings more than two decades of experience from a prominent global corporation. His career highlights include spearheading large-scale ERP deployments, pioneering global shared services models, and successfully overseeing high-stakes risk projects.

Mike's distinguished track record extends to shaping organisational culture and performance strategies at the highest echelons, alongside managing substantial international programs across diverse disciplines. He is instrumental in strategic decision-making, focusing on governance, risk management, and talent development.

Kawarau Consulting are a UK based consultancy, specialising in supporting clients in building and/or developing a shared service/operations capability either fully outsourced, captive or hybrid. Find out more at https://kawarauconsulting.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

The Success Shuffle is your go-to podcast for business insights, strategy, and real world experience. Hosted by Mike Sinclair, director of Kawarau Consulting, an expert in HR, IT, and shared services. This podcast dives into the dynamic world of business, technology, and organisational growth.

Each episode features thought provoking conversations with industry leaders, innovators, and high-profile guests, covering topics like digital transformation, AI, risk management, shared services, and leadership strategies.

Listen for actionable insights to stay ahead in today’s fast-changing business landscape. Whether you're a seasoned executive, an entrepreneur, or an aspiring leader, get ready to challenge conventional thinking, and unlock new opportunities for success.

Kawarau Consulting helps leaders navigate transformation with confidence. Book a free discovery call today at https://kawarauconsulting.co.uk/ - let’s talk about your challenges, your goals, and how we can help you drive real results.

Hosted on Acast. See acast.com/privacy for more information.