『The Sales Japan Series』のカバーアート

The Sales Japan Series

The Sales Japan Series

著者： Dale Carnegie Japan
無料で聴く

概要
 The vast majority of salespeople are just pitching the features of their solutions and doing it the hard way. They are throwing mud up against the wall and hoping it will stick. Hope by the way is not much of a strategy. They do it this way because they are untrained. Even if their company won't invest in training for them, this podcast provides hundreds of episodes with information, insights and techniques all based on solid real world experience selling in Japan. Trying to work it out by yourself is possible but why take the slow and difficult route to sales success? Tap into the structure, methodologies, tips and techniques needed to be successful in sales in Japan. In addition to the podcast the best selling book Japan Sales Mastery and its Japanese translation Za Eigyo are also available as well.Copyright 2022 マネジメント マネジメント・リーダーシップ 経済学
エピソード
  • Are Your Buyer Questioning Skills Good Enough?

    Are Your Buyer Questioning Skills Good Enough?
    2026/11/03
    Many salespeople cannot answer that question because they hardly ask buyers anything. They launch into the product catalogue, drown the client in microscopic detail and hope something sticks. That is not professional selling. The questioning stage of the sales cycle is where we discover whether we have a real problem to solve, why it matters and whether the buyer will act. Get that wrong and even a beautifully prepared proposal can go straight into the bin. Why are buyer questioning skills more important than product knowledge? Good buyer questioning skills uncover the problem, its business consequences and the buyer's decision criteria before we recommend a solution. We can know every feature of our product and still be completely wrong about what the client needs. The sales cycle has a familiar sequence: establish rapport, question the buyer, propose a solution, handle objections and ask for the order. Yet salespeople regularly race through the questioning stage because they are itching to present. I have done it myself. On a Zoom call about leadership training, I heard enough to convince myself I knew the answer. I put together the proposal, and the buyer rejected it. The missing step was not product expertise. I had failed to check my interpretation with her while we were still talking. Whether we sell B2B training in Japan or enterprise software in Australia, assumptions are expensive. Do now: Treat discovery as diagnosis, not a runway for your pitch. Confirm the buyer's meaning before preparing the proposal. How can salespeople use the Five Whys to discover the real problem? The Five Whys technique helps salespeople move beyond the buyer's initial request by repeatedly exploring the reasons underneath it. Suppose a Japanese company asks for leadership training. Why? Middle managers are struggling to communicate with their teams. Why is communication poor? The managers lack leadership skills. Why are those skills missing? Nobody trained them. Why was there no training? The company did not recognise the need. Why not? Senior management assumed the managers were already capable. Suddenly we have moved from a generic course request to an organisational blind spot. That is a very different conversation. We do not need to mechanically chant 'why' five times like an irritating child. We can vary the language: 'What is driving that?', 'What has caused this?' and 'What sits behind the issue?' The aim is understanding, not interrogation. Do now: Prepare a chain of probing questions and listen for the underlying cause, not just the first symptom. Why should salespeople always ask buyers "Why now?" Asking 'Why now?' reveals the event, pressure or deadline that has turned a recognised problem into a possible purchasing decision. A company can acknowledge a serious problem for years and do absolutely nothing about it. Perhaps a new president has arrived, headquarters has ordered a regional programme, competitors are stealing market share or unspent budget will disappear at year-end. During and after the pandemic, some organisations also discovered weaknesses in how their managers led dispersed teams. Each trigger creates a different level of urgency and a different approval path. In Japanese B2B selling, where several stakeholders may need reassurance, knowing the trigger helps us understand who cares, what must happen and when. A buyer who has a problem is not necessarily a buyer who is ready to buy. We have to establish the difference. Do now: Ask what changed, who is sponsoring the initiative and what happens if no decision is made. How do you check that your proposed solution matches the buyer's needs? Before writing a proposal, explain your intended solution in plain language and ask the buyer to confirm or correct your understanding. This is the step I skipped on that Zoom call. I thought I had correctly interpreted the client's needs for her team. I was confident, perhaps too confident, and I moved straight to drafting. The proposal failed because I had never tested whether the solution in my head was the solution she wanted. We should summarise the problem, its causes, the desired result and our recommended approach while the buyer is present. Then ask: 'Have I got that right?', 'What have I missed?' and 'Would this address the issue for your team?' A few minutes of clarification can save days of proposal writing and a painful rejection. Professional selling means allowing the client to correct us before the document becomes a commitment. Do now: Run a verbal solution check on every discovery call before you send the formal proposal. What questions turn a salesperson into a trusted adviser? Trusted advisers ask questions that reveal risks or consequences the buyer has not yet considered, rather than merely collecting requirements. A buyer may describe a communication issue between managers and staff. We can ask whether poor communication could weaken employee engagement, increase resignations and make ...
    続きを読む 一部表示
    12 分
  • Four Strategies For Building Confidence In Sales

    Four Strategies For Building Confidence In Sales
    2026/10/27
    Buyers can smell fear and desperation on salespeople. When the sales funnel is looking sad, the pressure from the boss is unrelenting and deals refuse to move, confidence takes a battering. Sales is a bucking bronco: we have to recreate our results constantly. These four strategies—self-acceptance, self-respect, taking intelligent risks and better self-talk—help us get back in the saddle. Why does low sales confidence make buyers hesitate? Buyers can sense fear and desperation, even when a salesperson never says a word about a weak pipeline. When prospects are scarce, we start chasing every possible deal. Our voice changes, our questions become hurried and our follow-up can feel like pressure rather than service. Buyers may not be able to identify the problem, but something feels wrong. In business-to-business sales, especially where several stakeholders must agree, that discomfort can delay a decision. The sales manager wants to know what we are closing today, not what we sold last year. Meanwhile, we must rebuild the pipeline every week. That relentless pressure can send our confidence into a savage downward spiral. The answer is not to pretend everything is wonderful. We need a disciplined way to rebuild confidence through our daily actions, our track record, intelligent experimentation and the language we use inside our heads. Do now: Notice where urgency is making your sales conversations sound needy, and replace pressure with curiosity. How can self-acceptance rebuild sales confidence? Self-acceptance starts by separating the market forces we cannot control from the selling activities we can control. Currency movements, interest rates, wars, supply-chain problems and changing budgets can wreck a forecast. Beating ourselves up will not reverse any of them. What we can control is our time. When the pipeline is thin, we need to stop admiring the problem and get moving. Revisit former clients whose conversations have gone cold. Identify prospects matching our ideal buyer profile. Search LinkedIn, industry directories, business media and our existing network for decision-makers. Then make contact. Post-pandemic working patterns and hybrid offices have made access more complicated, so one unanswered telephone call is hardly the end of the story. Leave a message, send something relevant and try another appropriate channel. In Japan, even traditional tobikomi eigyo, or unannounced sales visits, may be worth considering selectively. Do now: Block prospecting time on the calendar and measure contacts made, not just deals won. Why is self-respect important when sales results are poor? Self-respect means remembering that a disappointing month does not erase our previous successes or our accumulated selling skills. We have won business before. We have helped clients, navigated objections and earned the right to be trusted. Yet a run of stalled deals can make us forget every one of those achievements. Sales is a game of millimetres. The difference between winning and losing may sit in one neglected follow-up, one weak discovery question or one proposal that fails to make the value obvious. Examine the last deals you won. How quickly did you respond? How thoroughly did you research the buyer? How did you make the next step attractive? This applies whether we sell professional services in Tokyo or complex B2B solutions across Asia-Pacific. We do not need a mythical new personality. We need to rediscover the process that made us effective and execute it without cutting corners. Do now: Review three successful deals and write down the repeatable behaviours behind each win. What kinds of risks should salespeople take to improve results? Salespeople should take intelligent risks with their methods and prospecting priorities, never with their integrity or reputation. A reputation takes years to build and can disappear in one foolish decision. That is not the sort of risk I mean. I mean questioning comfortable routines that no longer produce opportunities. Perhaps we have relied too heavily on email. Perhaps our industry research is so shallow that our calls sound exactly like our competitors' calls. Perhaps we spend hours polishing proposals while neglecting new conversations. In Japan, some buyers are difficult to reach through conventional channels. A carefully judged visit, a useful introduction or a fresh approach to a neglected sector may open a door. Not every experiment will work. That is precisely why we should test ideas in manageable doses and compare the results. Standing still with a dying sales funnel is also a risk, and often a bigger one. Do now: Test one new prospecting method this week while protecting the client relationship and your credibility. How does negative self-talk damage sales performance? Negative self-talk turns a temporary sales setback into a damaging story about our ability to succeed. Salespeople can be brutal critics of themselves. One rejected proposal becomes "I cannot close"....
    続きを読む 一部表示
    12 分
  • Don't Argue With The Client

    Don't Argue With The Client
    2026/10/20
    The client is always right. No, they aren't. Buyers can have incomplete information, unrealistic expectations and ideas that will not solve their problems. Yet proving a client wrong by starting an argument is a terrible sales strategy. The real skill is to challenge their thinking without destroying the relationship, the deal or our reputation. Is the client always right in B2B sales? No. Clients understand their own priorities, but they do not necessarily know everything about the supplier's solutions, the wider market or the consequences of their proposed approach. We work across multiple buyers, industries and situations. That gives us a perspective individual clients may lack. We know the strengths and limitations of our own offerings, and we can often see approaches that have already succeeded or failed elsewhere. Meanwhile, a buyer may be dealing with incomplete information or internal company politics. None of that stops them expressing a confident opinion. Our job is not to humiliate them with superior knowledge. We need to uncover the assumptions behind their position and help them make a better decision. A client's confidence is not proof that their recommendation will work. Do now: Respect the buyer's perspective while testing the facts, assumptions and desired business outcomes. Why do salespeople become frustrated with difficult clients? Salespeople become frustrated when they expect buyers to remember them, appreciate their expertise or behave as though the supplier's priorities are also their own. We may remember every conversation with a prospect while they barely recall meeting us. A client might choose a competitor simply because that option was convenient. We feel betrayed, but the buyer has a different field of vision. Add monthly revenue targets, an uncertain pipeline and demanding customers, and tempers start to fray. Some clients will become friends; others will remain strictly professional relationships. That is normal. We cannot expect personal chemistry with everyone we serve. In Japanese B2B sales and elsewhere, maintaining professional composure is essential even when a buyer is arrogant, rude or unreasonable. Do now: Separate the buyer's behaviour from your emotional reaction and reset expectations before the next conversation. How can salespeople disagree with a client without arguing? Find a point of agreement first, then explain the commercial consequences of the proposed approach using questions, examples and calm language. The difficult moment comes when a buyer demands terms or a solution that our company cannot responsibly accept. We must be able to say no without turning the meeting into a bun fight. Start by recognising the legitimate objective: "I understand why reducing the initial cost matters." Then move to the problem: "My concern is that removing this step may prevent us achieving the result you need." Ask whether you can share an example from a similar client situation. This shifts the discussion from personalities to evidence. We are educating the buyer, not scoring points against them. Good conflict-management training gives salespeople a far better toolkit than trial and error. Do now: Acknowledge the objective, explain the risk, offer evidence and propose an alternative. When should a salesperson fire a difficult client? Walking away can be appropriate when a client's conduct, demands or commercial terms make the relationship damaging or unsustainable. There is a practical "no idiots" rule in sales: not every buyer deserves to become a customer. Some are persistently abusive, impossible to satisfy or determined to push unreasonable demands onto the supplier. Our ability to decline such business depends partly on the health of our sales funnel. When we have a strong pipeline of qualified opportunities, we can make measured choices. When revenue is scarce, we may tolerate behaviour we would otherwise reject. That is exactly why prospecting and pipeline development matter beyond hitting the next target. A full pipeline gives us negotiating confidence and protects our team from bad business. Do now: Define non-negotiable standards for client behaviour, delivery scope and commercial viability. Why is winning a bad sales deal sometimes worse than losing it? A deal that cannot solve the client's problem may generate short-term revenue but create long-term complaints, reputational damage and lost repeat business. We sometimes know that the client's preferred approach is unlikely to work. The temptation is to take the order anyway, especially when the sales forecast looks thin. But when the result disappoints, the supplier often gets blamed. That can damage our brand and eliminate future referrals. The central commercial goal is not merely the first order; it is the re-order. A responsible salesperson explains why the proposed solution may fail and recommends a better path. If the buyer insists on an arrangement that would undermine the result, refusing the ...
    続きを読む 一部表示
    11 分
adbl_web_anon_alc_button_suppression_t1
まだレビューはありません