The SLAC Standard of Excellence: Elevating Customer Service and Community Engagement | In The Mix Podcast Episode 11
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The SLAC Standard of Excellence: Elevating Customer Service and Community Engagement | In The Mix Podcast Episode 11
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The SLAC Standard of Excellence: Elevating Customer Service and Community Engagement In Episode 11 of In the Mix Podcast, join us as we delve into the unparalleled customer service standards at South LA Cafe. Celia and Joe discuss the importance of providing a 10 out of 10 experience for every customer. From using volunteers effectively to fostering a welcoming atmosphere and ensuring high-quality products, they reveal the intentionality behind their successful community-driven business. Get insights into their training methods, quality control, and how they strive for excellence while prioritizing the community at the heart of their operations. Whether you’re a customer or a small business owner, this episode offers valuable lessons on creating a memorable and impactful service experience.