In this episode of the SHIT YEAH! SHOW, Chris Smith, and Sam Case sit down with Mark Spurling, a passionate guest, to dive deep into what’s broken and working in the hospitality industry. Mark shares his journey from healthcare to hospitality, how a rocky experience at Zunzibar sparked a deeper conversation, and why the company’s 2.6% service fee and SHIT YEAH! Promise are changing the game for guest satisfaction and team empowerment.

They explore the importance of customer service, restaurant communication systems, and building emotional guest loyalty in today’s crowded and chaotic restaurant landscape. Whether you’re a restaurant operator, franchise owner, or just obsessed with hospitality innovation, this episode offers real insight into how to create raving fans, not just repeat customers.

Artist and entrepreneur Josh Bilkis joins Chris Smith and Sam Case on the SHIT YEAH! SHOW to share how his time in the restaurant industry fueled the launch of his vibrant art brand, Primal Spirit Gallery. From slinging breakfast on River Street to showcasing his work at Zunzibar, Josh dives into the power of guest connection, storytelling, and finding your spirit animal.

This one’s for restaurant pros, creatives, and anyone chasing a passion.
Real talk, big energy, and a little sauce.

In this episode of the SHIT YEAH! SHOW, Chris Smith and Dalia Simpson sit down with William Laflower, a creative powerhouse known for his bold storytelling and artistic vision. They dive into the power of storytelling, the challenges of staying authentic in a fast-moving world, and the mental game of being a creative. William shares his personal journey, the lessons he’s learned along the way, and why leaning into discomfort is the key to growth. Whether you're an artist, entrepreneur, or just someone looking for inspiration, this episode will leave you saying, SHIT YEAH!