What happens when an introverted woman steps into one of the most male-dominated industries and learns to stand tall in her quiet strength?

In this inspiring conversation, I speak with Dione Chan, a Filipino-Australian business owner, keynote speaker, and director of ICP Group Australia. From growing up shy with severe eczema to finding her voice in the security industry, Dione’s story is one of courage, resilience, and redefining what it means to lead as an introvert.

She shares how a viral encounter with rapper Drake became the catalyst for teaching others about boundaries and self-respect, and how her SAFE framework (Scan, Acknowledge, Find, Engage/Escalate) is helping introverts and women hold their ground with quiet confidence.

This episode is full of practical wisdom for anyone who has ever struggled with people-pleasing, cultural conditioning, or the fear of speaking up.

What You’ll Learn in This Episode:

• How Dione transformed childhood shyness and self-doubt into resilience and leadership
• The surprising lessons she learned from working in the security industry as an introverted woman
• Why setting boundaries is essential—and how to do it with compassion
• How cultural upbringing and people-pleasing patterns can hold introverts back
• The power of healthy anger and why it’s necessary for self-protection
• Dione’s SAFE framework for handling challenging situations with clarity and courage
• Why putting yourself first is not selfish, but essential for authentic leadership
  
  

About Dione Chan

Dione Chan is a Filipino-Australian business owner, keynote speaker, and director of ICP Group Australia. With experience across safety, security, and training, she has built a career in spaces where women are rarely seen. Drawing on her own journey from self-doubt to self-leadership, Dione now speaks and teaches on boundaries, resilience, and quiet confidence—helping others become their own first responders.

Instagram: @that_security_lady

Facebook: @That Security Lady

LinkedIn: Dione Aaliyah Chan

Website: www.icpgroupaustralia.com.au

Next Steps

If you’re ready to become visible without acting extroverted, follow me on LinkedIn for introvert-friendly strategies to grow your career.

This episode was edited by Aura House Productions

In this episode of The Quiet Warrior Podcast, Serena interviews Simon Copsey, a delivery and transformation consultant who helps organisations solve complex problems through scientific thinking and modern management theory.

Simon shares his journey from software developer to consultant and opens up about experiencing imposter syndrome when stepping into advisory and leadership roles. Together, they explore how introverts and quiet achievers can thrive in consulting environments that require communication, relationship-building, and collaboration across different personalities and levels of seniority.

A central theme of the conversation is the Theory of Constraints, a practical framework for clarifying organisational goals, identifying obstacles, and making assumptions visible so teams can work together more effectively.

This episode highlights the importance of trust, curiosity, and understanding different perspectives at work — especially for introverted professionals who prefer thoughtful, reflective approaches to problem-solving.

Key message:

People are good. They act for a reason. And curiosity creates connection, clarity, and influence.

As Simon says:
“Be curious before furious.”

Connect with Simon Copsey:

Landing page: https://curiouscoffee.club/

LinkedIn: https://www.linkedin.com/in/simoncopsey/

For insights that light up your career and relationships without forcing you to change who you are:

Subscribe to The Visible Introvert newsletter: https://serenalow.com.au

Help more introverts find The Quiet Warrior Podcast by rating and writing a review:

https://podcasts.apple.com/au/podcast/the-quiet-warrior-podcast-with-serena-low/id1635834564

Thank you for your support!

This episode was edited by Aura House Productions

In this uplifting episode of The Quiet Warrior Podcast, I sit down with Dr. Danny Brassell—international keynote speaker, coach, author of 19 books, and co-founder of The Well-Crafted Story Workshop. Known as the “Jim Carrey with a PhD” for his humour and energy, Danny has spoken to over 3,500 audiences worldwide and helps entrepreneurs, leaders, and professionals transform their presentations into powerful business and life opportunities.

Danny shares how he pivoted from journalism to teaching, survived financial devastation, and built a thriving speaking career during one of the world’s toughest economic downturns. Most importantly, he shows us that speaking is a teachable skill—not an inborn talent—and anyone (even introverts and quiet achievers) can learn to tell a compelling story that moves both hearts and business outcomes.

Together, we explore why storytelling matters more than statistics, why humour wins over tragedy when telling a story, and why humour and vulnerability are essential tools for connection. Danny also walks us through his signature 5 C’s process for creating a well-crafted story that inspires audiences to take the next step with you.

What You’ll Learn in This Episode

• Danny’s journey from journalist to educator to international speaker and coach.
• Why laughter is more powerful than tragedy on stage.
• The 5 C’s of a well-crafted presentation: Clarity, Connection, Content, Call-to-Action, and Close.
• Why speaking is a teachable skill—even if you’re introverted or fearful of the stage.
• How to use self-deprecating humour and vulnerability to connect with any audience.
• The importance of having one clear call-to-action instead of confusing your audience.
• A simple exercise to uncover your own stories and connect them to universal themes like love, loyalty, and perseverance.

Resources and Links

Free Story Guide: Get your own Well-Crafted Story Blueprint at freestoryguide.com.

Learn more about Dr. Danny Brassell’s work: dannybrassell.com.


For more tips and resources for introverts and quiet achievers, subscribe to The Visible Introvert newsletter at serenalow.com.au.


If this episode inspired you, please leave a 5-star rating and review so it can reach more introverts and quiet achievers.

This episode was edited by Aura House Productions