The Problem Isn't What You Think It Is" with Doland White
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The Problem Isn't What You Think It Is" with Doland White
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Most leaders think they have a sales problem, a structure problem, or a people problem — when what they actually have is a trust problem.
In this episode, I sit down with Doland White, who spent three decades climbing the ranks in software — from COO to President to CEO — before turning his attention to advising the next generation of leaders. He distilled what he learned into Lead with Confidence, built around four interlocking pillars: trust and autonomy, communication and transparency, growth and innovation, and accountability.
We dig into:
→ Why trust — not strategy or structure — is the hardest thing for leaders to master, and why it has to start with trusting yourself first
→ How well-meaning leaders accidentally make their organizations dependent on them, and the warning signs you've become the bottleneck
→ The real, measurable cost of low trust (hint: check your churn rate, not your spreadsheet)
→ The cognitive biases — especially confirmation bias — that quietly sabotage good decision-making
If you've ever wondered whether you're leading your team or just managing them, this one will change how you think about the difference.
#Leadership #Trust #ExecutiveCoaching #RevenueScience
Connect with Doland White: dolandwhite.com
Connect with me: richmsmith.com