If your younger staff seem disengaged, hard to motivate, or constantly pushing boundaries on start times and schedules, the problem might not be who they are. It might be what you haven't communicated.

In this hosts-only conversation, Paul and Zed dig into the generational shifts reshaping medical practice teams. From Gen X to Gen Z, they unpack why today's younger employees need immediate feedback, a clear sense of mission, and a reason to believe the work matters, and why silence from leadership is often read as failure. They also introduce a practical tool, the debrief, for helping team members self-correct on productivity without a confrontational conversation.

If you're managing a multi-generational team and struggling to get everyone pulling in the same direction, this one is for you.

Every practice administrator has sat in their office feeling like the weight of the entire practice is on their shoulders, and convinced themselves that everyone else must have it together.

In this episode, Zed and Paul sit down with Camille White, Senior Director of ENT Services at Audigy, to unpack why that feeling is both common and completely unnecessary. Camille shares her own journey from a brand-new manager who'd never run a doctor's office to a seasoned leader, and the pivotal shift that changed everything: learning to ask for help, be vulnerable with peers, and tap into the community that's already waiting for you.

Learn about Audiology Consulting: Audiology Consulting and Support | Audigy
Connect with Camille on LinkedIn: Camille White, COPM | LinkedIn

Insurance companies are spending eight and nine figures on AI and software to manage reimbursements, while most practices are fighting back with spreadsheets and guesswork.

In this episode, Zed and Paul sit down with Wayzen Lin, founder of Rev Ops Health, to pull back the curtain on the hidden revenue leaks draining medical practices every day.

From a seven-figure loss caused by a simple typo in a payer's fee schedule to copay collection rates that quietly crater over time, Wayzen makes the case that the data your practice is already generating holds the answers... if you know how to read it.

Learn about Rev Ops Health: RevOps Health | Real Time Revenue Intelligence for Healthcare
Connect with Wayzen Lin: LinkedIn: Wayzen Lin | LinkedIn