Jo and Lexi are back for another catch-up on the Pet Groomer Community Podcast, and this time they're reflecting on their experience at Pet Pro Expo and some of the important conversations happening across the grooming industry.

They share their biggest takeaways from the event, including Jason Greystone's approach to business freedom, pricing and outsourcing, Charlotte Faith's practical social media advice, and the importance of developing a stronger business mindset. They also discuss going premium, finding the right customers and why focusing on your own business is far more productive than worrying about what other groomers are doing.

There's plenty of talk about continued education, working with other industry professionals, upcoming grooming seminars and the excitement of learning new skills. Lexi also shares her surprise award win at the Expo!

The conversation then turns to a more serious topic, with Jo and Lexi discussing kindness within the grooming industry, constructive feedback, competitions and the responsibility we all have to support and encourage others, particularly those who are still finding their confidence.

A thoughtful, funny and honest episode about business growth, personal development and remembering that there's room for everyone to succeed.

If you have any comments, feedback or a funny story, please email us at thepetgroomercommunitypodcast@gmail.com

Please make sure you subscribe to the podcast and leave us a review to help others find our podcast.

As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers.

Find out more at www.petpassiontoprofit.com

In this episode of the Pet Groomers Community Podcast, Lexi and Jo are back for a relaxed catch-up and a really useful conversation about client communication.

They chat about summer breaks, Jo’s birthday celebrations, Groomfest, the Liz Paul Awards, upcoming events and everything going on in grooming land. The main topic of the episode is all about customer relations, including how groomers can manage expectations, handle complaints and communicate clearly with clients.

Lexi shares a few real-life experiences with difficult customer situations, including missed appointments, unhappy clients and those moments that can really knock your confidence. Jo and Lexi talk through why consultations are so important, how to ask better questions, when to request photos, and why groomers should never be afraid to clarify exactly what a client wants before starting the groom.

They also discuss matting, injuries, complaints, red flag clients, setting boundaries, taking photos, using disclaimers and the importance of being honest when something goes wrong.

A helpful and relatable episode for any groomer who has ever felt nervous dealing with clients, worried about complaints, or struggled to find the right words when a situation feels uncomfortable.

If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠thepetgroomercommunitypodcast@gmail.com

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Please make sure you subscribe to the podcast and leave us a review to help others find our podcast.

As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers.

Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠

In this short episode of the Pet Groomers Community Podcast, Lexi is joined by certified money coach Fanny Snaith to talk about her My Money Makeover programme.

Fanny explains how the 8-week programme helps people understand their relationship with money, build better money habits, and start feeling more confident with their finances. Through online learning and weekly group calls, My Money Makeover looks at the practical side of money management as well as the mindset, beliefs and identity patterns that can hold people back.

Lexi also shares her own experience of doing the programme and how it has changed the way she manages both her personal and business money.

They talk about why money work is not a one-time fix, why avoiding your finances can make things harder, and how learning to manage your money properly can support you both at home and in your grooming business.

If you have ever felt anxious, overwhelmed or unsure when it comes to money, this episode is a helpful introduction to Fanny’s approach and what My Money Makeover involves.

You can find out more at www.fannysnaith.com and take Fanny’s money type quiz to get started.

If you have any comments, feedback or a funny story, please email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠thepetgroomercommunitypodcast@gmail.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Please make sure you subscribe to the podcast and leave us a review to help others find our podcast.

As always, we are grateful to our show sponsor, Pet Passion To Profit. A business coaching company for pet groomers.

Find out more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.petpassiontoprofit.com⁠⁠⁠⁠⁠⁠