In this episode of The Payroll Podcast, Nick Day is joined by Rob Evans, Head of Payroll UK & Ireland, and Gary Wright, HR and Payroll Solutions Director at TMF Group, to ask: can you outsource payroll responsibility?

Everyone getting paid correctly and on time does not necessarily mean the payroll operation is working well. Behind the payslip, teams may still be correcting poor data, managing disconnected systems and relying on manual work to keep the process running.

Rob and Gary explore why payroll often receives complaints when errors originate elsewhere, how HR and payroll data connect, what organisations should look for beyond accuracy figures, and why outsourcing the service does not remove internal ownership.

They also discuss global operating models, the importance of local expertise, AI and automation, TMF Group's Optix middleware, and the employee experience.

The Payroll Podcast is sponsored by Deel. This episode is additionally sponsored by TMF Group.

DEEL

We get it, global payroll can be a headache. Most teams use 10, 15, or even 20 vendors, and every one is another reconciliation or compliance risk. But companies like Shopify, Revolut, and Hugging Face are consolidating effortlessly with Deel. Hugging Face replaced five payment tools with one and cut processing time in half. And Revolut manages 450 plus employment contracts across 26 countries. Build your global team with Deel. Visit DEEL.com/nickday.

The Payroll Podcast is the most-subscribed payroll podcast on YouTube and the longest-running in the world. Hosted by Nick Day, CEO of JGA Recruitment Group and the #1 ranked Global Thought Leader in Payroll (Thinkers360). Rated 4.8 on Apple Podcasts. Sponsored by Deel.

GUESTS & RESOURCES

Rob Evans, TMF Group: https://www.linkedin.com/in/rob-evans-b0aa2a1/

Gary Wright, TMF Group: https://www.linkedin.com/in/gary-wright-mcipp-1b220110/

TMF Group: https://www.tmf-group.com/

Nick Day: https://www.linkedin.com/in/nickday/

JGA Recruitment Group: https://www.jgarecruitment.com/

CHAPTERS

00:00 Introduction

00:58 Can you outsource payroll responsibility?

02:24 Where employees feel the HR and payroll gap

03:45 Why payroll gets blamed for upstream data errors

05:37 Where payroll data problems begin

07:08 Using payroll judgement to catch errors early

08:37 Technology, validation and exception reporting

10:25 AI and intelligent payroll

11:14 The cost of a broken payroll handover

15:05 Why 100% accuracy doesn't mean everything is working

17:45 Payroll, HR and the employee experience

21:02 Connecting global people operations

23:31 The search for one global payroll solution

26:34 Why local payroll expertise still matters

28:18 What should be global and what must remain local?

29:30 When a fully integrated model isn't the right answer

31:09 Three practical steps to improve payroll

32:18 You outsource the service, not the responsibility

33:43 Why regular provider reviews matter

35:39 TMF Group's Optix middleware and AI roadmap

39:34 What HR leaders should understand about payroll

41:22 Payroll touches every person every month

43:18 Payroll, trust and employee morale

45:16 What payroll means to Gary and Rob

47:02 Using automation without burning out payroll teams

47:27 The Payroll Vault

48:30 Advice for payroll leaders

49:43 When HR and payroll work best together

50:28 One prediction for payroll's future

50:53 The future is shared HR and payroll accountability

51:18 Closing thoughts

Subscribe for more conversations about payroll, HR, technology and the future of work.

In this episode: Global Payroll Compliance: Managing Payroll Across Borders | Michelle Solomon and Filip Terzic, BIPO, with Nick Day.

How do you build a global payroll strategy when every country plays by different rules? On The Payroll Podcast, Nick Day speaks with Michelle Solomon, Country Manager ANZ at BIPO, and Filip Terzic, Sales Lead North America at BIPO, about international payroll, cross-border compliance and the risks of global expansion.

🌍 ABOUT THIS EPISODE

Expanding internationally introduces complex payroll requirements. From Australia's modern awards, employee classifications and superannuation to federal, state and local rules in the United States, businesses need more than payroll technology. They need effective governance, accurate processes and local expertise.

Michelle and Filip explain why payroll technology can calculate pay correctly without guaranteeing compliance, why payroll should be involved before expansion decisions are made, and how to build a consistent global payroll model that respects local legislation.

🔍 WHAT YOU'LL LEARN

• Why global payroll compliance depends on local expertise.

• How Australian payroll rules and employee classification affect pay.

• Why compliance in one US state does not mean compliance across America.

• How payroll errors, underpayments and penalties can affect businesses.

• What to standardise globally and what should remain local.

• How to assess payroll providers and their local capabilities.

• Employer of Record (EOR) versus outsourced payroll.

• How AI could support the future of payroll.

🗝️ KEY TAKEAWAY

Global payroll does not mean making every country the same. Consistent governance, visibility and controls must be supported by local expertise to help organisations manage compliance across borders.

💡 MEET THE GUESTS

Michelle Solomon, Country Manager ANZ at BIPO, brings more than 20 years of international payroll and workforce experience.

Filip Terzic, Sales Lead North America at BIPO, helps organisations navigate international expansion through payroll, HCM and global workforce solutions.

🌐 LINKS

BIPO Global Payroll and HR Solutions: https://www.biposervice.com

Michelle Solomon on LinkedIn: https://www.linkedin.com/in/michelle-solomon-877ba534/

Filip Terzic on LinkedIn: https://www.linkedin.com/in/filip-terzi%C4%87-06486699/

BIPO Employer of Record Services: https://www.biposervice.com/employer-of-record/

Nick Day on LinkedIn: https://www.linkedin.com/in/nickday/

JGA Recruitment opportunities: https://jgarecruitment.com/opportunities/

The HR L&D Podcast: https://www.youtube.com/@thehrldpodcast

⏱️ CHAPTERS

00:00 Why global payroll still creates risk

02:45 What does payroll mean?

04:20 Australian payroll compliance

07:23 Why technology alone cannot guarantee compliance

08:34 Global ambition, local compliance

09:08 US payroll and state requirements

11:31 Remote employees and payroll rules

12:31 International expansion challenges

16:14 Director liability and payroll compliance

17:40 Why payroll belongs in expansion planning

20:14 Payroll errors and financial risk

20:46 Building a consistent global payroll model

25:02 Standardising governance, localising expertise

26:29 Technology versus local expertise

28:35 Evaluating global payroll providers

29:32 EOR versus outsourced payroll

33:22 Assessing local market expertise

36:19 International employee onboarding

38:20 Advice for payroll leaders

40:37 US employee benefits and vendor questions

44:10 The Payroll Vault

47:45 Global payroll in 2030

49:04 Closing reflections

Subscribe to The Payroll Podcast for more conversations about global payroll compliance, payroll technology, international expansion and the future of the payroll profession. If you found this episode useful, share it with a payroll, HR or finance leader managing an international workforce.

Stay tuned for the next episode.

#ThePayrollPodcast #GlobalPayroll #GlobalPayrollCompliance #CrossBorderPayroll #InternationalPayroll #PayrollCompliance #PayrollStrategy #MultiCountryPayroll #PayrollTechnology #EmployerOfRecord #EOR #BIPO #PayrollLeadership #InternationalExpansion #NickDay

Payroll leadership and career visibility aren't about self-promotion, they're survival. Payroll professionals connect with people through life's most sensitive moments: births, deaths, marriages, financial struggles. Yet many fell into the role, and few are resourced for what it demands. In this episode, Nick Day explores why payroll career visibility matters and how strategic leaders stop being invisible. Your organization's trust depends on it.

In this episode of @thepayrollpodcast, Nick Day, CEO of JGA Recruitment, sits down with Jody Cox, Founder of the Payroll Support Network, to ask what payroll needs to become next and why visibility might be the missing piece.

This is not just a conversation about community. It is a conversation about what happens when a profession stays quiet for too long, financial wellbeing left untapped, salaries left undiscussed, talent left to fall in rather than choose in. Jody and Nick explore why payroll is under resourced for the strategic role it is being asked to play, why teams are working extra hours every week, and why hidden salaries and diluted job titles are quietly devaluing payroll expertise.

They also cover the Payroll Support Network's accreditation concept for employers, the difference between coaching and mentoring, why payroll careers can progress faster than finance or HR, and the payroll paradox, the idea that the precision making payroll excellent is the same trait holding it back from being seen.

It is not just about processing pay accurately.

It is about the confidence, community, and visibility payroll professionals need to be valued for it.

And if you have ever felt invisible doing this job, this episode is for you.

Whether you are a payroll professional working in isolation, a leader trying to build a stronger case for resourcing your team, or someone who never considered payroll as a career, this episode will change how you see one of the most important functions in any organization.

This episode is sponsored by Deel

Managing a global team is complex, Deel makes it simpler with payroll, HR, IT, and compliance all in one place. That's why over 35,000 businesses trust Deel to hire, pay, and manage their teams worldwide.

See how Deel works at https://www.deel.com/nickday

Guest and Host:

Connect with Jody Cox: https://www.linkedin.com/in/jodycoxpsn/

Payroll Support Network: https://www.payrollsupportnetwork.co.uk/?utm_source=chatgpt.com

Connect with Nick Day: https://www.linkedin.com/in/nickday/

Find your ideal payroll candidate with our job vacancy system: https://jgarecruitment.ck.page/919cf6b9ea

Sign up to the Payroll Podcast Newsletter: https://jgarecruitment.ck.page/23e7b153e7

Stay tuned for the next episode of The Payroll Podcast, brought to you by Nick Day, CEO at JGA Recruitment, landing soon!

Enjoyed this? Check out our sister podcast @thehrldpodcast for more great content!

Timestamps:

(00:01) Introduction: What Should Payroll Become Next?

(02:11) What Payroll Really Means: Beyond the Numbers

(04:04) Financial Wellbeing: Where Payroll's Responsibility Begins

(07:40) Becoming Strategic: The Resourcing and Skills Gap

(13:26) Quick Wins: Practical Financial Wellbeing in Action

(15:43) Outdated Titles: Why Job Descriptions No Longer Fit

(19:43) Inside PSN: The Mentorship That Became a Movement

(27:16) The PSN Standard: Accrediting Employers Who Get It Right

(29:12) Salary Transparency: Benchmarking Fair Pay

(36:26) Falling In vs Choosing In: Payroll's Career Story Problem

(44:31) The Payroll Paradox: Precision vs Visibility

(50:19) Payroll Vault: Career Advice, Predictions, and Final Takeaways

Payroll Question Time returns with a packed discussion on the issues facing payroll professionals, employers and HR leaders.

Hosted by Steve Yardley of JGA Recruitment, this episode brings together an expert panel to discuss the latest developments in payroll, employment law and compliance, including what could be coming in the Budget.

We're joined by Steve Yardley (JGA Recruitment Group), Mathew Akrigg (CIPP), Jeni Morris (Minimum Wage Specialists), Karen Thomson (Armstrong Watson), Simon Parsons (SD Worx), Sam Mann (Armstrong Watson) & Richard George (MHA).

In this episode, the panel explores:

• Budget predictions: What could upcoming announcements mean for tax thresholds, National Minimum Wage rates and employers?

• Employment Rights Act: Key changes on the horizon and what businesses should be preparing for.

• Working time and National Minimum Wage: Why accurate records matter and how employers can demonstrate compliance.

• Digital evidence and investigations: How working patterns, laptop activity and other business records could be used to corroborate working hours.

• Worker status: The challenges of distinguishing between employed, worker and genuinely self employed status.

• Holiday pay: Why incorrect calculations and outdated approaches remain a concern, particularly for irregular workers.

• The Fair Work Agency: The potential implications for employers, payroll teams and compliance.

The panel shares practical experience, professional insight and differing perspectives on the issues shaping the future of payroll.

Watch the full discussion and share your thoughts in the comments. Which of these developments do you think will have the biggest impact on payroll teams?

Subscribe for more conversations with the people shaping payroll, HR and employment practice.

🌐 Stay ahead of the global payroll curve with insights on AI, strategy, earned wage access, wellbeing, DEI and more. Perfect for payroll professionals and global payroll leaders looking to embrace the future and enhance their strategies.

👉 Subscribe now and help raise the profile and drive the future evolution of payroll!

👉 Need Payroll Staff? Contact Payroll Recruitment Agency, JGA Recruitment - www.jgarecruitment.com / info@jgarecruitment.com

👉 Want to be a guest on the show? Email Nick@jgarecruitment.com

Website: www.jgarecruitment.com

#Payroll #PayrollProfessionals #EmploymentLaw #HR #NationalMinimumWage

Imagine approving a payroll that has been calculated perfectly, only for millions in salaries and taxes to leave your control in a spreadsheet that can be downloaded, edited and emailed. For thousands of organisations, that is still how payroll payments work, and Jonny Nash believes it is time the global payroll profession declared war on the bank file and rethought payroll payment security.

In this episode of @thepayrollpodcast Nick Day, CEO of JGA Recruitment, sits down with Jonny Nash, Global Head of EOR, Payroll and Pensions at Navro, to unpack what really happens between payroll approval and payday. From employee data sitting on desktops and GDPR exposure in finance teams to bank details that are never validated until the bank rejects the file, Jonny explains why the calculation is rarely the problem and the payment so often is.

The conversation also dives deep into the hidden complexity of statutory and tax payments in global payroll, from Spain's approved bank rules to Singapore's GIRO requirements, and why one US manufacturer paid more than $50 million in late tax payment fines. It also covers how to win over security and IT teams, why first-time right payments matter as much as first-time right payroll, and how to start modernising payroll payment infrastructure one country at a time.

It is not pay and pray.

It is not just gross-to-net.

It is end-to-end payroll.

Jonny shares how documenting the end-to-end payment process, validating bank details at the point of entry and choosing partners who genuinely understand payroll payments can cut manual touch points, fraud risk and costly penalties. Whether you lead payroll, HR or finance, this episode will change how you measure payroll accuracy and why the journey from approval to confirmed payment belongs at the top of your agenda.

This episode is sponsored by Deel. This episode is additionally sponsored by Navro

Managing a global team is complex, Deel makes it simpler with payroll, HR, IT, and compliance all in one place. That's why over 35,000 businesses trust Deel to hire, pay, and manage their teams worldwide.

See how Deel works at https://www.deel.com/nickday

Guest and Host:

Connect with Jonny Nash: https://www.linkedin.com/in/jonathonnash/

Explore Navro: www.navro.com

Explore Navro Workforce and global payroll payments: https://navro.com/solutions/navro-workforce

Connect with Nick Day: https://www.linkedin.com/in/nickday/

Find your ideal candidate with our job vacancy system: https://jgarecruitment.ck.page/691ee4537e

Stay tuned for the next episode of The Payroll Podcast, brought to you by Nick Day, CEO at JGA Recruitment, landing soon!

Enjoyed this? Check out our sister podcast @thehrldpodcast for more great content!

Timestamps:

(00:00) Introduction: Declaring War on the Bank File

(01:33) What Does Payroll Mean to Jonny Nash?

(04:52) The Calculation Was Fine, the Payment Was the Problem

(09:55) Redefining Clean Data: Validating Bank Details at Point of Hire

(12:52) From First-Time Right Payroll to First-Time Right Payments

(17:28) How Integrated Payments Replace the Bank File

(21:07) Why Bank Files Won't Disappear Overnight

(24:55) Security Exemptions and Documenting the End-to-End Process

(27:39) When Protecting a Legacy Process Becomes the Bigger Risk

(36:50) Authority Payments: The Hidden Ugly Duckling of Payroll

(40:21) How to Migrate Payroll Payments Without Risking Payday

(46:48) The Payroll Vault: Predictions and Final Takeaways

Most conversations about on-demand pay stop in the same place. Employees want their money sooner, employers want to hold onto cash for longer, and an app sits somewhere in the middle. But a product that only moves payday forward will never fix the real problem, and a system that judges people on credit scores alone will keep shutting out those with stable jobs. Behind every early pay request lies a much bigger question about what payroll data could make possible.

In this episode of @thepayrollpodcast, Nick Day, CEO of JGA Recruitment, sits down with Nico Simko, Co-Founder and CEO of Clair, to explore how on-demand pay really works, what it takes to deliver it responsibly, and why payroll could be the key to fairer, cheaper credit for working people.

This is not just a conversation about early wage access. It is a look at what payroll is becoming, a source of trusted data, a home for financial services, and the place where credit finally connects to the workplace. Nick and Nico unpack why some US states treat on-demand pay as lending, why Clair chose to get licensed in every state, and why countries like Brazil already repay around 30% of credit through payroll.

They also cover how Clair reached 330,000 businesses in about two years by embedding inside payroll systems, why access is free by default with one flat fee for instant pay, and why it is capped at 35% of net pay to avoid debt traps.

It is not just about getting paid sooner.

It is about using payroll to open the door to fairer credit.

And if you still think on-demand pay is just a nice-to-have employee perk, this episode will change your mind.

Whether you are a payroll leader weighing up an on-demand pay provider, a payroll vendor deciding how to build it into your platform, or someone curious about where payroll and financial services are heading, this episode will show you exactly what to look for.

This episode is sponsored by Deel. This episode is additionally sponsored by Clair.

Managing a global team is complex, Deel makes it simpler with payroll, HR, IT, and compliance all in one place. That's why over 35,000 businesses trust Deel to hire, pay, and manage their teams worldwide.

See how Deel works at https://www.deel.com/nickday

Guest and Host:

Connect with Nico Simko: https://www.linkedin.com/in/nsimko/

Explore Clair: https://getclair.com/

Connect with Nick Day: https://www.linkedin.com/in/nickday/

Find your ideal payroll candidate with our job vacancy system: https://jgarecruitment.ck.page/919cf6b9ea

Sign up to the Payroll Podcast Newsletter: https://jgarecruitment.ck.page/23e7b153e7

Stay tuned for the next episode of The Payroll Podcast, brought to you by Nick Day, CEO at JGA Recruitment, landing soon!

Enjoyed this? Check out our sister podcast @thehrldpodcast for more great content!

Timestamps:

(00:00) Introduction: When Payday Doesn't Match the Bills

(03:03) Nico's Story: Employed but Refused Credit

(06:08) Is On-Demand Pay a Form of Credit?

(12:03) Why Payroll Is the Future of Financial Services

(14:34) What Makes Clair Different

(17:16) From Zero to 330,000 Businesses in Two Years

(20:32) Building Credit and Transparent Pricing

(22:05) How Payroll Data Can Help Employees

(27:55) The 35% Cap: Avoiding Debt Traps

(30:16) The Employer Experience and Why Clair Embeds

(39:13) Advice for Payroll Leaders

(47:10) The Payroll Vault and Closing Thoughts

Payroll Question Time is brought to you by SD Worx. SD Worx offers smart, tailored and integrated HR and Payroll solutions, along with the local expertise, global reach and reliable service you need to grow your business today!

Payroll keeps carrying the blame for data it doesn't control. Is your business ready for the real-time reporting shift that lies ahead?

In this episode of Payroll Question Time, host Steve Yardley and our expert panel break down why payroll takes the blame for data owned by HMRC, HR, finance and benefit providers. From HMRC disputed charges and duplicated employee records, to mandatory payrolling of benefits and real-time Class 1A contributions. With April 2027 approaching fast and the Fair Work Agency naming more employers, this is essential viewing for every payroll professional in the UK.

From PAYE registration delays and medical benefit reporting to minimum wage naming and unrecorded working time, this session covers the operational, compliance, and strategic issues you need to act on today.

We cover:

• How HMRC's online disputed charges process cut resolution times from years to months

• Why duplicated employee records throw employer accounts out of balance with HMRC

• Why resending your FPS can make an HMRC account imbalance worse, not better

• RTI as "right time" not real time, and why clients trust the HMRC portal over payroll

• New PAYE scheme registration delays and the activation code problem for overseas employers

• Mandatory payrolling of benefits from April 2027: cars, vans, fuel, and medical in phase one

• Why voluntary payrolling experience does not mean you are ready for mandatory payrolling

• Fuel cards, car allowances, and what counts as a medical benefit under the new rules

• The 50% regulatory limit and why employee communication is critical before April 2027

• Real-time Class 1A on all payrolled benefits and the first-year cash flow double hit

• Globally mobile employee exemptions and the new rules for reporting medical renewal premiums

• Why finance, HR, and benefit providers share accountability for payrolling data

• HMRC's light touch penalty approach and whether employers can expect support in year one

• National Minimum Wage naming round 24 and the common errors still catching employers out

• Unrecorded working time, salaried hours, and why high earners can still breach minimum wage

Don't forget to subscribe and turn on notifications to stay updated with every Payroll Question Time and the latest insights on UK payroll changes 2026 and ongoing payroll legislation updates.

Learn more about SD Worx Academy training courses: https://www.sdworx.com/en-en

Find your ideal candidate with our job vacancy system: https://jgarecruitment.ck.page/691ee4…

Steve Yardley's LinkedIn: https://www.linkedin.com/in/syardley/

Nick Day's LinkedIn: https://www.linkedin.com/in/nickday/

Enjoyed this? Check out our sister podcast @thehrldpodcast for more great content!

Our Panel:

Simon Parsons, Director of UK Compliance Strategies, SD Worx

Samantha Mann, Payroll Team Manager, Armstrong Watson LLP

Richard George, Senior Payroll Director, MHA Advisory

Steve Yardley, Host, Managing Director, JGA Recruitment Group

Timestamps:

(00:00) Welcome & Panel Intro

(07:36) HMRC Disputed Charges Explained

(17:45) Is HMRC Getting Better?

(20:59) PAYE Scheme Registration Delays

(24:13) Mandatory Payrolling of Benefits: Phase One

(27:22) Audience Q&A: Fuel Cards & Medical Benefits

(29:55) Voluntary vs Mandatory Payrolling

(34:29) Class 1A in Real Time & Cash Flow

(41:14) Who Owns the Data? Payroll's Accountability

(47:12) NMW Naming Round 24 & Working Time

(57:42) Audience Q&A: Unpaid Extra Hours

(1:01:37) Wrap-Up & Next Session

Hashtags: #PayrollQuestionTime #UKPayroll #MandatoryPayrolling #PayrollingBenefits #PayrollCompliance #HMRC #DisputedCharges #RTI #PAYE #Class1A #BenefitsInKind #P11D #NationalMinimumWage #NMW #FairWorkAgency #PayrollLegislation #PayrollProfessionals #SDWorx #JGARecruitment