『The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business』のカバーアート

The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business

The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business

著者： Fexingo
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Lucas and Luna examine the operational backbone of modern business: how process design, people management, and profit optimization intersect in real companies. Each episode takes a specific case — a factory floor reorg at Toyota, a logistics overhaul at Maersk, a staffing pivot at a regional hospital network — and pulls the numbers, the decisions, and the trade-offs into clear view. Lucas brings the analyst's eye: flow charts, cycle times, throughput metrics. Luna pushes on the human side: how a change in shift structure affected turnover, or why a new inventory system broke team morale. They don't settle for theory; they want the specific dollar figure, the week-by-week timeline, the boardroom vote tally. The listener is someone who manages operations — or aspires to — and knows that process and people are not separate silos. No fluff, no platitudes. By the end of a conversation, you'll have a concrete question to ask about your own operation: What is the one metric we're measuring that hides more than it reveals? #OperationsManagement #ProcessImprovement #SupplyChain #LeanManufacturing #WorkforcePlanning #OperationalExcellence #Business #FexingoBusiness #BusinessPodcast #ContinuousImprovement #InventoryManagement #QualityControl #Logistics #Productivity #OperationalStrategy #BusinessProcess #Efficiency Keep every episode free: buymeacoffee.com/fexingo© 2026 Fexingo. All rights reserved. 経済学
エピソード
  • How OpenTable Digitized Restaurant Reservations

    How OpenTable Digitized Restaurant Reservations
    2026/06/07
    In this episode, Lucas and Luna explore how OpenTable transformed restaurant operations by digitizing reservations. They trace the company's journey from a late-1990s startup to the dominant platform handling over 30 million diners per month. The conversation focuses on the operational challenge of solving the 'no-show' problem, which cost restaurants billions annually. OpenTable's solution combined a centralized booking system with credit card guarantees and dynamic table management. Lucas explains how the network effect worked: each new restaurant made the platform more valuable for diners, and each new diner made it more valuable for restaurants. They also discuss the economics of OpenTable's hardware-software bundle, which required installing terminals in restaurants before the cloud era. Luna raises questions about data ownership and the tension between restaurant margins and platform fees. The episode concludes by considering how OpenTable's operational playbook applies to other industries trying to digitize fragmented offline services. #OpenTable #RestaurantOperations #DigitalTransformation #NoShowProblem #NetworkEffects #PlatformBusiness #ReservationSystems #BusinessOperations #HospitalityTech #DataDriven #TableManagement #SeedToScale #Business #FexingoBusiness #BusinessPodcast #OperationsPodcast #ProcessPeopleProfit #LucasAndLuna Keep every episode free: buymeacoffee.com/fexingo
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    9 分
  • How Maersk Reinvented Global Shipping Operations

    How Maersk Reinvented Global Shipping Operations
    2026/06/06
    In this episode, Lucas and Luna examine how Maersk, the world's largest container shipping company, transformed its operations after the 2021 Suez Canal blockage. They break down the specific operational changes Maersk made: integrating digital twin technology across its fleet, restructuring its port terminal network, and shifting from a volume-at-all-costs model to a reliability-first strategy. Lucas shares the surprising statistic that Maersk's on-time delivery rate improved from 65% in 2021 to over 95% by early 2026, and how that shift affected customer contracts, fuel costs, and supply chain resilience. The conversation drills into one key decision: why Maersk chose to build its own terminal operating system rather than license existing software. No generalities — just the nuts and bolts of how a shipping giant overhauled its operations to prevent the next global supply chain crisis. #Maersk #GlobalShipping #SupplyChain #Operations #Logistics #DigitalTwin #ShippingIndustry #Business #FexingoBusiness #BusinessPodcast #ContainerShipping #PortOperations #Reliability #SuezCanal #FuelEfficiency #TerminalManagement #OperationalExcellence #SupplyChainResilience Keep every episode free: buymeacoffee.com/fexingo
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    9 分
  • How Rolls-Royce Trades Jet Engines Like a Hedge Fund

    How Rolls-Royce Trades Jet Engines Like a Hedge Fund
    2026/06/06
    Rolls-Royce doesn't just build jet engines — it operates them. In this episode, Lucas and Luna break down how the British manufacturer flipped its business model from selling metal to selling flight hours, transforming itself into an asset manager with a multi-billion-dollar aftermarket operation. They walk through the 'power by the hour' model, how Rolls-Royce uses real-time engine data to predict maintenance, and why the company's survival depends on its ability to manage risk like an insurer. Specific numbers include the 2023 turnaround, the Trent family of engines, and how a single engine generates recurring revenue for decades. A case study in industrial operations as financial engineering. #RollsRoyce #PowerByTheHour #JetEngines #Aviation #AftermarketOperations #PredictiveMaintenance #AssetManagement #IndustrialFinance #TrentEngine #BusinessModelInnovation #Operations #Manufacturing #RevenueModel #RiskManagement #FexingoBusiness #BusinessPodcast #Podcast #UKManufacturing Keep every episode free: buymeacoffee.com/fexingo
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    11 分
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