We are adding a few questionable corporations to our permanent $h!t list. We break down the absolute worst customer service experiences, from sunglasses trapping us in support-portal purgatory to banks willing to lose customers over a hot dog. We also take a hard look at the predatory nature of default opt-in check out options like shipping insurance and the ridiculousness of offering financing on a four-dollar purchase. It’s not all rage-bait though, we highlight a few local spots doing customer retention right by tossing in free kolaches. Deric talks us through the terrifying but satisfying process of diagnosing a fallen neutral line that was taking down half his circuit breakers every time he turned on the garbage disposal. Zac debates the merits of washing and reusing Home Depot Homer buckets, and Eric navigates the weird world of PayPal disputes and credit card scammers testing stolen numbers on his digital courses. Strap in, it's about to get weird.

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