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The Modern Hotelier

The Modern Hotelier

著者： David Millili & Steve Carran
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Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.David Millili & Steve Carran マネジメント マネジメント・リーダーシップ 旅行記・解説 社会科学 経済学
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  • #283: What We've Learned from Hoteliers So Far in 2026

    #283: What We've Learned from Hoteliers So Far in 2026
    2026/06/04
    In this special highlight episode of The Modern Hotelier, hosts David Millili and Steve Carran take a look back at the first half of the year, revisiting standout moments from over 40 conversations with leading voices in hospitality.Across these curated clips, hoteliers, developers, and industry leaders share what it really takes to succeed in today’s rapidly evolving hospitality landscape—from building authentic guest experiences and strong team cultures to rethinking branding, revenue strategy, and the future of hotel development.Guests explore key themes including the importance of curiosity, staying authentic in design and operations, empowering teams as the true “secret sauce” of hospitality, and how technology, data, and shifting traveler expectations are reshaping the industry.Featuring insights from leaders across boutique hotels, global brands, luxury operators, and innovative developers, this episode offers a powerful snapshot of where hospitality is headed—and what continues to stay timeless: people, purpose, and experience.In this episode, you’ll learn: Why genuine success in hospitality starts with a simple but powerful principle: truly liking and prioritizing people How curiosity, alignment, and shared goals across teams create stronger hotel cultures and better performance Why authenticity—not checklists or trends—is the foundation of memorable hotel experiences and strong brands The key strategies for legacy properties to evolve with changing guest expectations without losing their identity How mindset, attitude, and culture directly impact long-term success in hospitality organizations Why experience-led pricing strategies can sometimes outperform short-term revenue maximization Watch the FULL EPISODE on YouTube: https://youtu.be/Cb1YFk2a_SkLinks:Ron on LinkedIn: https://www.linkedin.com/in/ron-pohl-8214205/WorldHotels and International Operations for BWH Hotels: https://www.bestwestern.com/en_US.htmlAlpha on LinkedIn: https://www.linkedin.com/in/alpha-midiaou-barry-42a6b014/Courtyard by Marriott San Diego Downtown Little Italy: https://www.marriott.com/en-us/hotels/sandy-courtyard-san-diego-downtown-little-italy/overview/Bradley on LinkedIn: https://www.linkedin.com/in/bradley-steward-7b829a23/Caravan Outpost: https://caravanoutpostojai.com/Mark on LinkedIn: https://www.linkedin.com/in/mark-harmon-2184851/Auberge Resorts: https://auberge.com/aka on LinkedIn: https://www.linkedin.com/company/aka/posts/?feedView=allaka: https://www.stayaka.com/Kristie on LinkedIn: https://www.linkedin.com/in/kristiegoshowLoews Hotels & Co.: https://www.loewshotels.com/Chris on LinkedIn: https://www.linkedin.com/in/chriskanderson/Cornell University: https://www.cornell.edu/Dr. Sharmin on LinkedIn: https://www.linkedin.com/in/sharmindharas/Hotel ZAZZ: https://www.hotelzazz.com/Bashar on LinkedIn: https://www.linkedin.com/in/basharwali/Intersection Development: https://intersectiondev.com/Atari Hotels: https://invest.atarihotels.com/Roman on LinkedIn: https://www.linkedin.com/in/roman-pedan/Kasa: https://kasa.com/Dondra on LinkedIn: https://www.linkedin.com/in/dondra-ritzenthaler-a09158406/Azamara Cruises: https://www.azamara.com/homeCarmen on LinkedIn: https://www.linkedin.com/in/carmen-a-581b02183/Ashburton Hospitality: https://www.ashburtonhospitality.com/Tom on LinkedIn: https://www.linkedin.com/in/tom-luersen-20839113/Coral Tree Hospitality: https://www.coraltreehospitality.com/For full show notes head to: https://themodernhotelier.com/episode/283Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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    31 分
  • #282: Uber Partners with Expedia, Spirit Shuts Down, Hotels Prepare for AI | Hot Topics with Tom Luersen

    #282: Uber Partners with Expedia, Spirit Shuts Down, Hotels Prepare for AI | Hot Topics with Tom Luersen
    2026/06/02

    What should hoteliers be doing right now to stay ahead of these rapid changes?

    In this episode, hosts Steve Carran and David Millili are joined by Tom Luersen, President of CoralTree Hospitality, for a fast-paced breakdown of the biggest hospitality and travel industry developments from May.

    The conversation dives into major shifts in the tech and distribution landscape, including new partnerships like Uber with Expedia and Mews, Airbnb expanding into hotels and car rentals, and the rise of TikTok as a hotel booking channel. The panel explores what these changes mean for hotels, direct bookings, and the future of distribution strategy.

    In this episode, you’ll discover:

    • What growing tech consolidation means for hotels, pricing power, and direct bookings
    • Why the collapse of Spirit Airlines signals deeper trends in airline consolidation and pricing pressure
    • How rising travel costs are influencing consumer behavior—but not stopping summer travel plans
    • Why experience-driven travel continues to dominate consumer priorities across generations

    This episode is a must-listen for hospitality leaders looking to understand where travel, technology, and consumer behavior are heading next—and how to stay ahead in an increasingly connected and competitive landscape.


    Watch the FULL EPISODE on YouTube: https://youtu.be/c9CqYWcsMRQ

    Links:
    Consumer Tech Partners with Travel & Hospitality
    Spirit Airlines Ceases Operations
    Americans are Cutting Costs, but Not Their Travel Plans
    Hotel Execs Prepare for AI to Change the Booking Journey
    What is New at CoralTree


    For full show notes head to: https://themodernhotelier.com/episode/282

    Follow on LinkedIn: https://www.linkedin.com/company/the-..

    Join the conversation on today's episode on The Modern Hotelier LinkedIn page

    Connect with Steve and David:
    Steve: https://www.linkedin.com/in/%F0%9F%8E...
    David: https://www.linkedin.com/in/david-mil.
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    26 分
  • #281: How to Turn Your Data into Hospitality Magic | with Josh & Dana Ellis

    #281: How to Turn Your Data into Hospitality Magic | with Josh & Dana Ellis
    2026/05/28

    How are luxury hotels currently underutilizing guest data, and what opportunities are they missing?

    In this episode, Steve Carran and David Millili sit down with Josh and Dana Ellis, co-founders of Abra, to explore how AI-powered personalization is transforming the guest experience in hospitality.

    From luxury hotels in New York City and Maui to building one of hospitality’s most exciting AI startups, Josh and Dana share the story behind Abra and why they believe personalization is the future of guest loyalty. Dana brings firsthand experience from iconic luxury properties including Four Seasons, Peninsula Hotels, and Relais & Châteaux, while Josh combines expertise in AI, consulting, and mindfulness to help hotels unlock the power of guest data.

    The conversation dives deep into:

    • How hotels can deliver true personalized service at scale
    • Why guest data is still one of hospitality’s biggest challenges
    • How team members—from housekeepers to bartenders—play a critical role in personalization
    • Why AI should empower hospitality teams, not replace human connection
    • The importance of creating memorable experiences that drive lifelong guest loyalty

    Josh and Dana also share behind-the-scenes insights into building Abra inside a live hotel operation, preparing for the HITEC E20X startup pitch competition, and how hotels can create “hospitality magic” through better data and smarter technology.


    Watch the FULL EPISODE on YouTube: https://youtu.be/7UfjHnd4LwQ

    This episode is sponsored by Abra Hospitality

    Links:
    Dana on LinkedIn: https://www.linkedin.com/in/danasjaffe/
    Josh on LinkedIn: https://www.linkedin.com/in/josh-ellis1126/
    Abra Hospitality: https://abrahospitality.com/

    For full show notes head to: https://themodernhotelier.com/episode/281

    Follow on LinkedIn: https://www.linkedin.com/company/the-..

    Join the conversation on today's episode on The Modern Hotelier LinkedIn page

    Connect with Steve and David:
    Steve: https://www.linkedin.com/in/%F0%9F%8E...
    David: https://www.linkedin.com/in/david-mil.
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    54 分
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