In this episode of The Modern Hotelier, we sit down with Robert Grosz, President & COO of WorldVue, a nearly 50-year leader in hospitality technology solutions. Bob shares his journey from the Midwest to the forefront of real estate and tech, and how culture, quick decision-making, and loyalty have shaped his leadership style.

We dive into:

• Why “culture eats strategy for breakfast” and how karaoke helped build stronger teams
• The evolution of WorldVue from looping movies on VHS to delivering cutting-edge cloud-based guest experiences
• How mobile technology and personalization are transforming hospitality
• Why technology should be part of hotel design conversations from day one

Robert's insights highlight not only where hospitality tech is today, but also where it’s headed. This is a fun, thoughtful conversation packed with leadership lessons, industry trends, and a few Neil Diamond references.

Watch the FULL EPISODE on YouTube: https://youtu.be/14OVBJ8FHro

This episode is sponsored by WorldVue — https://www.worldvue.com/

Links:

Robert on LinkedIn: https://www.linkedin.com/in/robert-g-9806552/
WorldVue: https://www.worldvue.com/

For full show notes head to: https://themodernhotelier.com/episode/218

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

How can independent hotels win in today’s digital landscape with creators, podcasts, and emerging platforms?

In this episode of The Modern Hotelier Podcast, hosts Steve Carran and David Millili sit down with hospitality leaders Hillary Folkvord (Hotelier & Entrepreneur, Sacajawea Hotel), Melissa Benhaim (Founder of Benhaim Public Relations), Jennifer Glatt (M.A., Boutique & Independent Hotel Journalist & Storyteller), and Karla Cobreiro (Chief Credibility Officer, Cobreiro Comms) to uncover the strategies driving authentic storytelling, social media success, and hotel brand growth.

From building trust through authentic, personality-driven storytelling to leveraging influencers and content creators, this panel explores how independent hotels can stand out in a competitive market.

You’ll learn:

• Why the best story wins when it comes to hotel branding and guest experience.
• How to create a cohesive brand voice across Instagram, podcasts, newsletters, and websites.
• Practical strategies for social media, video marketing, and PR outreach that actually drive bookings.
• The importance of hyperlocal collaborations with local businesses, guides, and vendors.
• What hotel leaders should look for when partnering with influencers and content creators.
• How AI search and platforms like Substack are changing the way hotels get discovered.

Watch the FULL EPISODE on YouTube: https://youtu.be/2bbOc5hZu-Q

Links:

Panelists

Melissa Benhaim on LinkedIn: https://www.linkedin.com/in/melissa-benhaim-90263734/

Karla Cobreiro on LinkedIn: https://www.linkedin.com/in/karla-cobreiro/

Hillary Folkvord on LinkedIn: https://www.linkedin.com/in/hillary-folkvord-b777b313/

Jennifer Glatt on LinkedIn: https://www.linkedin.com/in/jennifer-glatt/

For full show notes head to: https://themodernhotelier.com/episode/217

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

We’re live from the Independent Hotel Show in Miami, Florida, joined by Munir Maluf, CEO & Founder of MP Parking.
In this episode, we dive into the future of hotel valet parking and how the Smart Valet Podium is transforming the guest arrival experience.

Munir shares his insights on:

• Why the valet experience is the first impression of a hotel
• How MP Parking bridges the gap between hotel culture and valet service
• The importance of hotel involvement in parking operations
• How MP Parking improves staff satisfaction and guest service

Watch the FULL EPISODE on YouTube: https://youtu.be/YzScq585I50

Links:
Munir on LinkedIn: https://www.linkedin.com/in/munir-maluf-0a6a1913/
Miami Parking Inc: https://www.parkmp.com/
Le VALET: https://www.levalets.com/

For full show notes head to: https://themodernhotelier.com/episode/216

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.