In this episode, hosts David Millili and Steve Carran sit down with Eoin Heavey, CEO and founder of Maitre, a modern operating system built specifically for independent hotels. With a unique background spanning both technology and hospitality, Eoin shares his journey—from growing up in Dublin and playing competitive tennis at UC Berkeley to working in consulting, hedge funds, and venture capital—before launching businesses that eventually led him into the world of hotels.

He discusses the inspiration behind Maitre and how it helps hotels streamline operations, improve team communication, and deliver exceptional guest service—all without the burden of legacy systems.

In this episode, you’ll learn about:

• Building a hospitality tech platform from the ground up
• The future of hotel operations and staffing challenges
• How better integrations and cloud-based tools reshape the hotel tech stack
• Entrepreneurial lessons from Green Park to Maitre

Watch the FULL EPISODE on YouTube: https://youtu.be/RWtP3l7TrKk

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Eoin on LinkedIn: https://www.linkedin.com/in/eoinheavey/

Maitre LLC: https://maitrehotel.com/

For full show notes head to: https://themodernhotelier.com/episode/201

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

This week’s episode, David Millili and Steve Carran sit down with Stacy Warner, Executive Vice President at Eat.Drink.Sleep., the boutique hospitality group known for concept-driven hotels, restaurants, and bars that blend standout design with unforgettable guest experiences.

Stacy shares her journey from a small town in Massachusetts to shaping some of California’s most creative hospitality projects, including the iconic Tower 23 Hotel. She talks about her People First philosophy, why she believes independent hotels offer the best growth opportunities, and how Eat.Drink.Sleep. balances design ambition with operational excellence through their in-house creative studio.

From navigating unique project challenges (like renovating a hotel on Catalina Island) to leading teams in an era of shifting workplace expectations, Stacy offers candid insights into what it takes to create spaces where both guests and employees thrive.

You’ll also hear her take on:

• The difference between “boutique” and “independent” hotels
• How guest expectations are evolving (and how they’re not)
• Why investing in communication tech is shaping the future of hospitality
• Tips for retaining top talent in a competitive market

Watch the FULL EPISODE on YouTube: https://youtu.be/OWqEJJwAglI

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Stacy on LinkedIn: https://www.linkedin.com/in/stacy-warner-4369406/

Eat.Drink.Sleep (EDS) Hospitality Group: https://eatdrinkandsleep.net/

For full show notes head to: https://themodernhotelier.com/episode/200

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

In today’s episode, David and Steve talk with Mark Keiser, President of Development at Viceroy Hotels & Resorts, about his journey from a suburban upbringing and a year abroad in France to leading the brand’s global growth. Mark shares early career lessons—including taking on a GM role with zero hotel experience—the evolution of luxury lifestyle hospitality, and Viceroy’s approach to creating authentic local experiences, from tequila tastings in Mexico to beekeeping in Portugal. They also explore emerging markets, branded residences, and how Viceroy balances profitability with memorable guest connections.

With over 25 years in hospitality, Mark has led the growth of iconic hotel brands and now drives Viceroy’s global expansion. He shares his journey, lessons learned, and the brand’s vision for redefining luxury travel.

Topics include:

• How a high school trip to Puerto Rico and a year abroad in France inspired a career in hospitality
• Lessons from stepping into his first GM role with no prior operations experience
• What makes a property “Viceroy-worthy” and how the brand blends luxury with authentic local culture
• The role of unique guest experiences—like beekeeping in Portugal—in building emotional connections
• Career advice for aspiring hospitality leaders, including the value of mentorship and taking early risks

Watch the FULL EPISODE on YouTube: https://youtu.be/dRWZdK5tcOg

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Mark on LinkedIn: https://www.linkedin.com/in/mark-keiser-a4a5152/
Viceroy Hotels and Resorts: https://www.viceroyhotelsandresorts.com/

For full show notes head to: https://themodernhotelier.com/episode/199

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.