In this episode, Michelle explores the deeper, often overlooked lessons inside Unreasonable Hospitality.

This book isn’t just about restaurants; it’s a transformational leadership framework about identity, culture, and creating organizations where people feel truly seen.

In this episode:

-Hospitality as an identity practice, not a performance

-Why hospitality trains teams to develop awareness and leadership judgment

-How hospitality strengthens resilience, retention, and emotional safety in organizations

-The truth that hospitality must happen inside the company first, not just with customers

-How these ideas connect to the Fifth Move Strategy through diagnosing and documenting culture

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Michelle May O'Neil

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Success isn’t supposed to feel like suffocation, but for many founders, it does.

In this solo episode, Michelle O’Neil tells the story of an entrepreneur whose business grew faster than the foundation beneath it. What looked like momentum on the outside became chaos on the inside, until she realized the truth: growth doesn’t break businesses… lack of systems does.

Michelle breaks down the operational and mindset shifts every founder must make to scale without burnout, including why hustle isn’t the answer, why delivery matters more than marketing, and how repeatable systems create real freedom.

In this episode:

-Why success exposes weak systems instead of strong ones

-The danger of scaling chaos in a growing business

-Why fixing delivery comes before chasing more clients

-How founders must shift from worker to architect

-The difference between custom work and repeatable scale

-Four lessons to move from stress to structure

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Michelle May O'Neil

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Culture isn’t built in mission statements, it’s built in the small moments leaders choose to notice.

In this solo episode, Michelle O’Neil continues her Unreasonable Hospitality book brief by breaking down how hospitality functions as a real-world leadership and culture strategy.

Through powerful stories and practical examples, Michelle explains how leaders can use intentional care, emotional awareness, and human-centered systems to create cultures that drive performance, loyalty, and long-term success.

In this episode:

-Why hospitality is a leadership and culture strategy, not a soft skill

-How feeling seen and valued changes employee performance

-Real-life examples of unreasonable hospitality inside organizations

-Applying hospitality principles in business, law, and leadership

-How emotional loyalty creates retention, trust, and profit

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Michelle May O'Neil

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Debt isn’t about math; it’s about mindset, habits, and the stories we tell ourselves about money.

In this episode of The Michelle O’Neil Show, Michelle sits down with Howard Dvorkin, Chairman of Debt.com and one of the nation’s leading voices on credit counseling, to unpack the psychology of debt, social pressure, and financial behavior.

From credit card traps and consumer culture to smart debt strategy, budgeting, and wealth-building, this conversation delivers honest insight into how people fall into debt, and how they can climb out for good.

In this episode:

-Why debt is a behavioral issue, not just a numbers problem

-How social media and consumer culture fuel overspending

-The difference between good debt and bad debt

-Practical strategies to get off the “debt treadmill”

-How discipline, investing, and compound interest build long-term wealth

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Michelle May O'Neil

https://www.instagram.com/themichellemayoneil/

Howard Dvorkin

https://www.howarddvorkin.com/

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Hospitality isn’t customer service, it’s a leadership strategy that shapes culture, trust, and loyalty.

In this episode, Michelle O’Neil continues her book brief on Unreasonable Hospitality by exploring how hospitality functions as a core leadership discipline.

She breaks down why making people feel seen, valued, and understood is not a soft skill, but a scalable strategic advantage that transforms businesses, teams, and customer relationships from competent to unforgettable.

In this episode:

-Why hospitality is a leadership mindset, not just customer service

-How emotional experience becomes a strategic advantage

-The famous “hot dog moment” and what it teaches about presence and care

-Using hospitality to shape culture, trust, and decision-making

-How to systemize and scale hospitality across your organization

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Michelle May O'Neil

https://www.instagram.com/themichellemayoneil/

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Most people don’t fail financially because they don’t earn enough, they fail because they don’t know their numbers.

In this episode of The Michelle O’Neil Show, Michelle sits down with financial coach and retirement planning expert Rita Oliver to talk about real-world money decisions, retirement readiness, and why early planning is critical to long-term financial security.

From budgeting struggles and lifestyle spending to retirement gaps, debt, and financial literacy, this conversation delivers practical insight for anyone trying to build stability in today’s economy.

In this episode:

-Why most Americans are underprepared for retirement

-How to organize spending and identify hidden disposable income

-The difference between needs, wants, and wishes in budgeting

-Lifestyle inflation, social pressure, and conscious spending choices

-Why knowing your income and expenses is the foundation of financial freedom

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Michelle May O'Neil

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Rita Oliver

https://www.instagram.com/moneystrategist/

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Great businesses aren’t remembered for what they sell, they’re remembered for how they make people feel.

In this episode, Michelle O’Neil breaks down key insights from Unreasonable Hospitality by Will Guidara and explains why emotional experience has become the true competitive advantage in modern business.

Drawing lessons from leadership, brand strategy, and customer psychology, Michelle explores how intentional hospitality transforms service into loyalty and turns ordinary interactions into lasting impact.

Chapters

0:00 Introduction to Unreasonable Hospitality

0:25 Why This Book Matters

0:50 Experience as Competitive Advantage

1:10 Service vs Hospitality

1:36 Meaningful Moments Matter

2:08 The Experience Economy

3:00 Diagnosing the Customer Experience

4:20 Intentional Experiences

4:30 Closing Thoughts

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Michelle May O'Neil

https://www.instagram.com/themichellemayoneil/

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What happens when you stop chasing success and start living in alignment with your faith and purpose?

In this episode, Michelle O’Neil sits down with Dustin Sanchez, a former lawyer turned legal marketing expert, to unpack his powerful journey of transformation.

Dustin shares how leaving the traditional legal path, embracing entrepreneurship, rebuilding his health, and surrendering control to God reshaped his life, business, and legacy. Together, they dive into faith, discipline, AI’s impact on marketing and law, and what it truly means to live with intention.

In this episode:

-Dustin’s pivotal life moments that led to personal and professional transformation

-Why faith and surrender played a key role in his success and peace

-How AI is changing legal marketing and search behavior

-The importance of branding, video, and community in a post-Google world

-What legacy really means when success is measured beyond money

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Michelle May O'Neil

https://www.instagram.com/themichellemayoneil/

Dustin Sanchez

https://www.instagram.com/dustinsancheztv/

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