In this episode of The Margin, Andrew Dailey, Managing Director at MGI Research, speaks with Puneet Gupta, CEO and Founder of Amberflo, and a key architect behind Amazon Web Services’ early consumption billing systems. They explore what it takes to succeed with usage-based pricing, from cultural alignment and metering infrastructure to flexible billing models and real-time visibility. Gupta breaks down why usage, not price, is the true system of record, and why CIOs are uniquely positioned to lead this shift. If you’re rethinking how to monetize innovation, this conversation offers a clear roadmap.

What you'll learn in this episode:

• Why usage—not price—must become your system of record
• The metering foundations required to scale consumption models
• How prepaid, hybrid, and pay-as-you-go models really work in practice
• The cultural shifts needed to make usage-based pricing succeed
• Why CIOs are uniquely positioned to lead the move to usage and AI-ready monetization

In this episode of The Margin, MGI Research Managing Director Igor Stenmark speaks with Dan Brown, Chief Product Officer at Celonis, about the true impact of generative AI on professional services. Is it an existential threat, or a powerful accelerant? Drawing on experience at Microsoft and leading PSA vendors, Dan unpacks where GenAI delivers real value, where it falls short, and how firms can adopt a “pragmatic AI” strategy focused on impact, ease of deployment, and closed-loop feedback. They also explore the risks of AI hallucinations, pricing pressure, and why automation doesn’t replace trust.

What You’ll Learn:

• Why GenAI is both an accelerant and a risk for services firms
• Where AI actually delivers value in professional services today
• Why trust, opinion-based work, and counterfactual thinking remain stubbornly human
• How rising expectations, tooling overload, and talent shortages are shaping AI adoption
• The “Pragmatic AI” framework used inside leading services and software organizations

In this episode of The Margin, MGI Research Managing Director Igor Stenmark sits down with Youssef Yaghmour, CEO and Founder of BluLogix, to explore the evolving challenges of monetization for multi-channel enterprises. They discuss the limitations of ERP systems, the role of AI in revenue prediction, and BluLogix’s six pillars of intelligent revenue management. From managing channel complexity to minimizing revenue leakage, Youssef shares practical insights for companies modernizing their monetization strategy in today’s fast-paced digital economy.

What You’ll Learn:

• Why ERP Alone Isn’t Enough: Understand the limits of traditional ERP systems and why monetization platforms are essential for agile, multi-channel businesses.
• Inside the Six Pillars of Intelligent Revenue Management: Explore how real-time margin tracking, GL integration, channel enablement, revenue recognition, forecasting, and prediction work together to eliminate revenue leaks.
• How to Build True Cost Visibility: Learn how combining billing and cost tracking at the point of invoice creation helps prevent margin erosion and improve profitability.
• AI’s Role in Modern Revenue Management: Discover how predictive analytics and AI-driven margin analysis can forecast growth opportunities and guide strategic focus.
• Scaling Through Channel Empowerment: Hear why enabling resellers with shared monetization tools isn’t just a cost—it’s a competitive advantage that fuels top-line growth.