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  • The Ethics of MSP Agreements: Insights from an MSP Owner

    The Ethics of MSP Agreements: Insights from an MSP Owner
    2025/10/06
    Join Charles Weaver as he sits down with Neil Holme, CEO and founder of Impact Business Technology, to explore the intricacies of managed service provider (MSP) contracts. In this episode, they discuss the ethical considerations and challenges surrounding MSP agreements, including the impact of contractual clauses on customer retention and the balance between business needs and ethical practices. Neil shares his insights on the importance of transparent communication and the evolving landscape of MSP services. Tune in to gain a deeper understanding of how MSPs can navigate these complex issues while maintaining strong customer relationships.
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    34 分
  • Identity as the New Perimeter: A Conversation with Dor Eisner

    Identity as the New Perimeter: A Conversation with Dor Eisner
    2025/09/30
    In this episode of MSP Zone, Charles Weaver sits down with Dor Eisner, CEO and co-founder of Guardz, to explore the evolving landscape of cybersecurity. They delve into the critical role of identity access management as the new frontier for cyber threats, the challenges faced by MSPs in adapting to these changes, and the transformative potential of AI in managed services. Discover how small and medium-sized businesses can navigate these complexities and why embracing innovative security solutions is essential for future success.
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    28 分
  • Life on the MSP Road - Feedback from Inspire and MSP Summit

    Life on the MSP Road - Feedback from Inspire and MSP Summit
    2025/09/22
    Join Charles Weaver as he delves into the evolving landscape of Managed Service Providers (MSPs). In this episode, Charles discusses the pressing need for MSPs to mature and adapt, highlighting the challenges of low profit margins and the importance of certification. He shares insights from recent industry events, exploring themes like artificial intelligence, compliance, and succession planning. Tune in to discover how MSPs can bridge the gap to scalability and profitability, and why the time has come for a new era in managed services.
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    27 分
  • Competing against Low Priced MSPs

    Competing against Low Priced MSPs
    2025/09/15
    In this episode, Charles Weaver delves into the age-old dilemma of competing against Managed Service Providers (MSPs) that drive down pricing. He explores the challenges of negotiating with prospects who are tempted by cheaper alternatives and offers practical advice on how to maintain your value without succumbing to a race to the bottom. Charles shares insights on establishing credibility, educating customers, and the importance of standing firm on pricing to ensure long-term success. Tune in to learn how to position your MSP practice for optimal success in a competitive market.
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    25 分
  • Do We Have a Profitability Problem in the Managed Services Profession?

    Do We Have a Profitability Problem in the Managed Services Profession?
    2025/09/09
    In this insightful episode, Charles Weaver explores why profitability is crucial for Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs). Delve into the financial metrics that define success in the industry and learn how maintaining healthy profit margins ensures sustainability and growth. Charles discusses the challenges faced by service providers and offers strategies to enhance profitability, emphasizing the role of efficient service delivery and strategic planning. Join us to understand how profitability impacts the long-term viability and effectiveness of MSP and MSSP practices.
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    28 分
  • Safe Harbor Laws a Game Changer for Managed Services Profession

    Safe Harbor Laws a Game Changer for Managed Services Profession
    2025/08/26
    In this episode, we delve into the critical topics of managed services immunity and safe harbor laws for Managed Service Providers (MSPs). Discover how these legal frameworks protect MSPs from certain liabilities, ensuring a safer operational environment. Join us as we explore real-world examples and expert insights, shedding light on how these laws impact the industry and what MSPs need to know to stay compliant and secure.
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    42 分
  • The Hidden Size of the Managed Services Market

    The Hidden Size of the Managed Services Market
    2025/08/19
    This conversation delves into the size and growth of the managed services market, highlighting the disparity between the number of service providers and the actual maturity and capability of these providers. Charles Weaver discusses the financial metrics of the managed services industry, the challenges in defining what constitutes an MSP, and the implications of these factors on the future of the market. He emphasizes the need for more transparency and certification among MSPs to meet the growing demand for managed services, particularly in light of emerging technologies like AI and increasing cybersecurity threats.
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    31 分
  • Avoiding Litigation for Managed Service Providers

    Avoiding Litigation for Managed Service Providers
    2025/08/11
    In this episode, we delve into the critical strategies Managed Service Providers (MSPs) can employ to avoid litigation. Charles Weaver shares insights on the common pitfalls that lead to legal disputes and offers practical advice on implementing best practices, securing robust contracts, and maintaining comprehensive insurance. Discover how to safeguard your MSP business by understanding the three pillars of risk mitigation and learn from real-world scenarios to enhance your operational resilience. Tune in to ensure your MSP is prepared to navigate the complexities of today's legal landscape.
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    33 分