Jaclyn Ricci had no formal business training. What she had was street smarts, an entrepreneurial spirit, a strong lifelong work ethic, and a determination to succeed.

She shares how she built The LadyBug Pest & Wildlife Control from the ground up into a six-time IndyStar Best Pest Control award winner, and how she's created a workplace people don't want to leave.

Jaclyn is a licensed structural pest control and nuisance wildlife operator who now speaks at conferences across the country and sits on planning committees for Purdue's Pest Management Conference and the Indiana Pest Management Association.

She talks about what it's like leading in a male-dominated industry, the lessons from her first year in business, and the story behind releasing over 1,000 bats from a church in Zionsville.

Jaclyn also opens up about running a family business with her husband Johnny, and son Jadin, and her plan to scale The LadyBug from $3M to $5M in the next two years.

She also breaks down the systems and culture behind her team's growth, from onboarding to promotion, and why so many of her employees choose to build a career at The LadyBug.

If you're a family business owner figuring things out as you go, or you're looking for a place to work where you can grow professionally and build a career, not just clock in for a job, this conversation is for you.