エピソード

  • Champion from the Top

    Champion from the Top
    2026/01/28
    Adrian Davis emphasizes executive visibility and sponsorship. He shows how senior leaders can build feedback loops with the field, reinforce customer-centric decision-making, and embed customer success as an organizational value.

    Recorded by ROC Vox Recordin & Production, Rochester, NY www.rocvox.com
    続きを読む 一部表示
    15 分
  • Coach for Transformation

    Coach for Transformation
    2026/01/26
    Managers become multipliers when they foster a culture of learning and collaboration. Adrian Davis illustrates how coaching across departments—sales, service, operations, and marketing—creates cross-functional alignment and continuous improvement.

    Recorded by ROC Vox Recordin & Production, Rochester, NY www.rocvox.com
    続きを読む 一部表示
    16 分
  • Measure What Matters

    Measure What Matters
    2026/01/20
    Adrian Davis shifts focus from lagging metrics to leading indicators, teaching leaders to measure the behaviors that drive success. By tracking engagement, insight generation, and proactive conversations, organizations evolve from reactive to predictive performance.

    Recorded by ROC Vox Recordin & Production, Rochester, NY www.rocvox.com
    続きを読む 一部表示
    21 分
  • Build Disciplined Habits

    Build Disciplined Habits
    2025/12/19
    This episode moves from mindset to execution, emphasizing that reliability builds trust. Adrian reveals how consistent micro-habits elevate daily execution, replacing firefighting with strategic follow-through.

    Recorded by ROC Vox Recordin & Production, Rochester, NY www.rocvox.com
    続きを読む 一部表示
    22 分
  • Lead with Empathy and Insight

    Lead with Empathy and Insight
    2025/12/09
    This episode moves from mindset to execution, emphasizing that reliability builds trust. Adrian reveals how consistent micro-habits elevate daily execution, replacing firefighting with strategic follow-through.

    Recorded by ROC Vox Recordin & Production, Rochester, NY www.rocvox.com
    続きを読む 一部表示
    23 分
  • Make the Customer the Hero

    Make the Customer the Hero
    2025/12/02
    Using the Hero’s Journey as a metaphor, Adrian reframes customer relationships as collaborative quests. He challenges leaders to become guides who help customers overcome real-world villains—competitive threats, internal resistance, and market turbulence.

    Recorded by ROC Vox Recordin & Production, Rochester, NY www.rocvox.com
    続きを読む 一部表示
    16 分
  • The Six Principles of High Stakes Customers

    The Six Principles of High Stakes Customers
    2025/11/24
    Adrian Davis introduces the origins of the High Stakes Customer framework, sharing lessons from 30 years of experience managing complex, high-pressure relationships. This episode sets the foundation by exploring how the six principles emerged and why they are more relevant than ever.

    Recorded by ROC Vox Recordin & Production, Rochester, NY www.rocvox.com
    続きを読む 一部表示
    23 分