This week's guest is Kavita Parmar, a former optometrist and the co-founder of Word360.

Kavita saw firsthand how much can go wrong when patients and clinicians don't speak the same language - and how often that gap gets papered over rather than properly solved.

That frontline experience led her to launch Word360, providing multilingual support across the NHS, so patients and clinicians can understand each other safely.

Now, Word360 has launched Wondaa, an AI-powered interpreting tool built for everyday clinical conversations, designed to cut delays and improve access wherever language barriers get in the way.

With AI evolving fast and the NHS under constant pressure, today we’re digging into what good language support really looks like in practice…

Our guest this week is Paul McKeown, Head of Product at NEC Health - one of the NHS's most significant technology and data partners.

NEC delivers national programmes for newborn hearing and diabetic eye for the national screening service in Ireland; and the tracking/failsafe software for national newborn screening in England – with more than ten million babies screened to date… In short, Paul has a front-row seat to how data moves through the system, and where it breaks down.

So today, we’ll be asking how do we stop building tools that feel like admin and start building tools that feel like support? And crucially, how do we design technology that actually fits the complexity of the NHS, rather than asking the NHS to fit the technology?...

This week's guest is Dr Rahul Goyal, a practising GP and Clinical Executive at Elsevier, a global leader in advanced information and decision support for science and healthcare.

With many clinicians reaching for whatever AI tools are free and available, often with little institutional guidance, the burden of working out what's safe and what's not is falling on individuals who were never trained to do that.

So today we're asking: what should every clinician know before trusting an AI output? How do we move from individual vigilance to organisational responsibility? And how does this shift change the relationship between clinicians and patients, who are increasingly arriving at appointments with AI-generated information already in hand?