This week Barbara is off and Chrissy Neumyer Smith comes on to talk with Susy about Consent and Cooperative grooming. This is the audio version of the video that appears on YouTube and it is lightly edited.

This episode we revisit the topic of communication with our clients, and Bbird reviews a shampoo that didn't hold up to her scrutiny.

Barbara and Susy each present Chris Sertzel with case studies to discuss, and Barbara and Chris talk about their upcoming webinar, too.

Susy and Barbara talk about some of the biggest time wasters in our shops, then Barbara lets us know what Biothane is, and how it can be valuable in our work. Then she investigates the Groom it line from Botaniqa. There is a companion handout at the GroomBlog on theGroomPod.com

Join us as we chat with Chuck Simons to learn where he started in the grooming industry, and how he developed his very cool products. He is the producer of Susy's Goldilocks Brush: the Flexit he tells us about that, too.

How do you research tools and products on the internet without getting ripped off or disappointed? We go over some techniques that might help. Barbara and Susy discuss why clients might lie, and Randy from Precision sharp tells us the differences between human and pet tools.

This episode we share our thoughts about nail trimming and we also share a bit of the Les Pooches history and where they are today.

Barbara and Susy talk about Slicker Brushes and Susy tells about her new goldilocks brush. Its just right.