Send us Fan Mail
What does it take to turn a derelict pub, a borrowed hotel room, and a spontaneous spa acquisition into a thriving Suffolk brand? Meet the Pilleys! Daniel, James, and Rebecca—for a fast-moving 'Founder Story' about gutsy bets, patient craft, and the kind of trust you can only build at home and at work.
From Salon 9’s leap from 2 hotel rooms to a 9 chair high street salon, to the complete rebirth of The Suffolk Hotel’s bar into the Tiger Fusion Restaurant, to taking the reins of the Gainsborough Health Club and Spa, every chapter is rooted in one idea: Design the feeling first, and the rest will follow.
Daniel shares how leaving a safe job before Rebecca was born set the tone for decades of entrepreneurship, why marketing is oxygen, and how “anything is possible” became the family’s operating system. James opens up about swapping a desk for the kitchen, the art of getting a concept to hum, and a Marco Pierre White–inspired focus on atmosphere over perfection. Rebecca reveals the spark behind Salon 9’s growth, how she builds a team culture that’s warm and a bit wild, and why happiness is her filter for every decision. Along the way we talk teams at scale, managing shiny-object energy, building lanes for momentum, and a win that brings Joe Wicks’ Body Coach app to premium spa members.
Expect practical tactics and real stories: deadline sprints that stick the landing, the value of a coach who compresses time, and the discipline to keep hospitality, wellness, and beauty aligned. If you’re building a family business—or want your company to feel more like one—you’ll find a blueprint here for culture, brand experience, and growth that still feels human.
Enjoyed the conversation? Subscribe, leave a review, and share this episode with a friend who’s building something bold. Which lesson will you try first?
Tune in next week for more stories of 'Distinction & Genius' from The Good Listening To Show 'Clearing'. If you would like to be my Guest too then you can find out HOW via the different 'series strands' at 'The Good Listening To Show' website.
- Show Website: https://www.thegoodlisteningtoshow.com
- You can email me about the Show: chris@secondcurve.uk
- Twitter thatchrisgrimes
- LinkedIn https://www.linkedin.com/in/chris-grimes-actor-broadcaster-facilitator-coach/
- FaceBook Group: https://www.facebook.com/groups/842056403204860
Don't forget to SUBSCRIBE & REVIEW wherever you get your Podcasts :)
Thanks for listening!