Sales reps and sales managers are on the same team—but that doesn’t mean they always see things the same way.

In this episode, we break down the real reasons behind the tension between reps and managers, why it happens, and what it takes to get aligned. Drawing from our Herding Cats article series, we share practical insights on how high-performing sales teams work through the friction and improve results.

Read the Herding Cats article series: https://www.candrmagazine.com/herding-cats-revealing-the-biggest-misconceptions-between-salespeople-and-their-manager/

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In this episode of the GPS Podcast, we sit down with Darren Hudema of PuroClean to talk about the role technical skills and soft skills play in building a successful service business. With decades of experience in the restoration industry, Darren shares insights on training, standards, leadership, and why customer experience has become a key differentiator.

The conversation covers the gap between technical training and real-world performance, the value of hands-on learning, and how communication, empathy, and consistency shape the customer experience.

Learn more about PuroClean: https://www.puroclean.com/

Join top leaders in the trades for advanced training and networking at The Violand Executive Summit: https://violand.com/training-programs/executive-training/

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In this episode of the GPS Podcast, we sit down with Tom Laska of ICC Restoration & Cleaning Services to talk about what separates restoration companies that stand the test of time.

Tom shares his experience building a business from the ground up, the challenges of hiring and developing the right team, and why focusing on quality, accountability, and culture matters more than chasing growth. The episode also highlights why sales continues to be a struggle for many companies and what owners need to think about to stay competitive.

Learn more about ICC Restoration & Cleaning Services: https://icchelps.com/

Join top leaders in the trades for advanced training and networking at The Violand Executive Summit

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