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Furniture shopping is getting rewritten in real time, and it’s not as simple as “everyone buys online now.” We’re joined by Milan Rousset, a retail and home furnishings leader with two decades of experience spanning e-commerce, wholesale, and brick-and-mortar, to talk about what’s actually changing in the future of retail and what still matters more than people think. If you care about interior design, home decor trends, or building a modern furniture brand, this conversation gets into the details that drive real customer decisions.

We dig into how shoppers behave across regions, why certain styles can outperform online even when they struggle on a showroom floor, and what omnichannel retail really means behind the scenes. Milan also shares lessons from working close to big box retail and explains why logistics, packaging, and delivery experience can make or break furniture e-commerce. It’s the unsexy part of the business, but it’s where trust is won or lost.

Then we talk Z Gallerie’s reinvention and why experiential retail still has power when it feels inspiring and social, not transactional. We also get practical about AI in design and retail: where it can spark ideas, where it can distort reality, and how to use it responsibly as you get closer to the final purchase decision.

If you enjoyed this deep dive into omnichannel strategy, AI in interior design, and the next era of home furnishings, subscribe, share the episode with a friend, and leave a review so more design and retail minds can find the show.

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Learn more at:
https://twinteriors.com/podcast/

https://scottwoolley.com