In part two of Don’t Be Afraid of the Numbers, Peter and Emily break down Customer Lifetime Value (LTV)—the essential metric that shows what your customers are really worth over the long haul. From calculating LTV step-by-step to using it as a compass for sustainable growth, they turn intimidating math into strategic insight you can actually use.

Packed with real-world examples—from HVAC tune-up packages to auto shop loyalty perks—you’ll learn how smart businesses increase lifetime value without overspending. Plus, discover how LTV ties back to Customer Acquisition Cost (CAC) and why tracking both is critical to building a healthy, profitable business. If you’re ready to market smarter and grow with intention, this episode is your must-listen field guide.

In the kickoff to our Don’t Be Afraid of the Numbers mini-series, Peter and Emily break down the Customer Acquisition Cost (CAC)—the single, powerful metric that ties together your marketing spend and sales performance into one clear, no-fluff number.

You'll learn how to calculate CAC step-by-step, why it matters more than you think, and how it reveals the health of your marketing and sales pipeline. Peter shares real-world examples (including a 10-year client success story) and gives practical advice on reducing your CAC through smarter ad spending, better sales follow-up, and even pricing strategy. Plus, we share a free CAC tracking tool to help you take action immediately.

If numbers make you nervous, this is your safe zone. Tune in, get empowered, and start making data-driven decisions with confidence.

In this episode, we sit down with Mark Midkiff, Vice President of Architextures, to trace an extraordinary 45-year journey in specialty construction. From transforming a modest family business into a leader in acoustic wall systems, Mark shares pivotal moments—from breakthrough projects to the delicate art of delegation and succession planning.

Hear how a father-son handoff and a heartfelt philosophy of kindness have helped shape a resilient, respected brand in the Pacific Northwest and beyond.