『The Evolution of Client Servicing in The Payroll, HR and HCM Industry』のカバーアート

The Evolution of Client Servicing in The Payroll, HR and HCM Industry

The Evolution of Client Servicing in The Payroll, HR and HCM Industry

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Service in the HCM industry has evolved from a domestic phone-based call center where employees are housed in an office to where providers now service their clients via email, ticketing systems, and sometimes via AI Chat. In addition, employees providing the service are either home-based or the servicing is outsourced to other countries like the Philippines, or India. In this episode, Pete Tiliakos, Creator of the podcast, "HR and Payroll 2.0" and the website, payrollinfluences.com, and DeShawn Hearn, former VP of Operations at UKG and VP of Client Services at ADP for 33 years, join me to talk how the technical evolution of payroll and HR delivery systems have not kept up with servicing clients.

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