In Episode 39 of The Enlightened Agent, Jason Keck sits down with Natasha Kiemnec for a candid, no-filter conversation about artificial intelligence, risk, and how the role of insurance professionals is evolving.

Natasha shares the story behind Lion Specialty and how she and her team built a modern brokerage focused on high-touch service, data, and thought leadership. As AI reshapes the industry, the goal is not just adoption, but rethinking how work gets done across underwriting, claims, and client service.

They explore the less-discussed side of AI, including emerging risks, regulatory considerations, and how carriers and brokers are beginning to adapt. From hallucinations and errors & omissions exposure to real-world underwriting use cases, the conversation highlights why a human-in-the-loop remains critical.

In this episode, they discuss:

• How AI is changing risk profiles across underwriting and claims
• Where AI introduces new exposures, including hallucinations and E&O risk
• Why redesigning workflows matters more than simply adopting AI
• How leading firms are using AI to compress weeks of work into hours

If you are an agent, broker, or insurance leader trying to understand not just the opportunity but the risk of AI, this episode offers a practical look at what’s changing and what to watch next.

Jason Keck sits down with Reghan Brandt for a candid, no-filter conversation about loss runs, operational complexity, and what it really takes to build in insurance today.

Reghan shares the story behind Loss Run Pro and how she turned one of the most painful, manual processes in commercial insurance into a scalable, automated workflow used by thousands of agencies. From fax machines and follow-ups to APIs and automation, the goal is simple: eliminate friction and get agents the data they need, faster.

They explore how AI is actually being applied across the industry, where it’s overhyped, and where it’s driving real impact. The conversation also dives into how modern agencies are thinking about build vs. buy, integrations, and creating more connected technology ecosystems.

Together, they discuss:

• Why loss runs remain one of the most complex and critical workflows in insurance
• How automation and APIs are reshaping agency operations
• Where AI adds real value vs. where it’s just noise
• The shift toward more connected, flexible tech stacks

If you are an agent, broker, or insurance leader looking to streamline operations and better understand how modern tools are changing the industry, this episode offers a practical look at what’s working and what’s next.

In the Series 4 kickoff of The Enlightened Agent, Jason Keck sits down with Ryan Hanley for a direct, no-filter conversation about artificial intelligence and what it means for insurance agencies right now.

Jason shares the vision behind Broker Buddha AI, a new enterprise-grade platform designed to unify CRM, task management, e-sign, service workflows, rating, loss runs, and more into a single AI-powered system integrated with major AMS platforms. After nine months of rapid development, the goal is simple: fewer systems, more flexibility, and faster innovation.

Ryan challenges the comfortable narrative around AI, arguing that transactional work will be automated and agencies must refocus humans on what they do best: building relationships, solving complex problems, and selling.

Together, they discuss:

• Whether AI replaces jobs or reshapes them
• Why agencies still need a secure core system of record
• The shift from bloated software bundles to modular tools
• How AI-driven development enables real-time product iteration

If you are an agent, broker, or insurance leader trying to understand what is hype and what is real, this episode offers a candid look at where the industry is headed and how to prepare.

On this episode of The Enlightened Agent, Broker Buddha CEO is joined by Tompkins Financial Vice President and Commercial Lines Manager, Kim Nevinger. Kim is responsible for the overall direction and management of the commercial lines service department, and as part of the agency’s senior leadership team, supports strategic initiatives across the organization. Kim has more than 30 years of experience in the insurance industry.

Broker Buddha CEO Jason Keck and host Dean Gemmell are joined by Christina Kelley, Chief Operating Officer at Gregory & Appel. It's a candid conversation about the state of the industry, coping with the pandemic, and how to achieve valuable change at an agency.

Learn more about Gregory & Appel and their podcast.

On this week's episode of The Enlightend Agent, Broker Buddha's CEO, Jason Keck is joined by Cathy Kosin, Mom & Managing Director of Property & Casualty at Oswald. In addition to her role in P&C, Cathy is one of the founding members of the Women's Leadership Council at the agency. Jason and Cathy discuss the movement and development of female leadership within the insurance industry.

Broker Buddha CEO Jason Keck and host Dean Gemmell interview David Carpentier, Co-Founder and CEO of Assurely. When his journey through the minor leagues of professional hockey ended, Carpentier found his way to the business of insurance. After gaining experience with established agencies, he saw an opportunity in emerging categories and launched Assurely with Ty Sagalow. By focusing on innovative, highly customized solutions, they're thriving in today's ever-changing, technology-driven economy.

On this weeks episode of the Enlightened Agent, Broker Buddha CEO, Jason Keck, is joined Tina Semotan, President at HNI Risk Services. This is the first episode of the Enlightened Agent with an industry executive that is focused on diversity, equity and inclusion. Tina's level of support towards females, people of color and general diversity in the insurance industry is exceptional. Jason and Tina discuss the challenge of being a female in a male dominated industry, facilitating conversations around diversity and inclusion, and mentorship in the workplace.