In this episode of The Disrupted Podcast, Jamie and Scott have a raw, specific, and deeply personal conversation about Care Managers: who they are, what they're actually supposed to do, and why getting this role wrong is costing patients their health and organizations millions of dollars.

Scott opens with a story that hits hard: his 91-year-old father's recent hospitalization, the mistakes that nearly happened, and what it cost him — financially and emotionally — to navigate a system that wasn't built for the patient.

What you'll hear in this episode:

• Why care managers are controllers, not schedulers — and what happens when organizations get that wrong
• The medication reconciliation crisis: how discharge errors are sending patients straight back to the ER
• How Your Health's new geographic mapping tool is transforming how care teams schedule 30 days of visits in advance
• The shared bonus model designed to stop care team members from fighting over visits — and start winning together
• What care managers should never be doing — and the analytical skill set that separates great ones from average ones

If you're building care teams, leading a healthcare organization, or just trying to keep a loved one safe in a broken system, this episode will change how you think about the people standing between your patients and the hospital.

www.YourHealth.Org

What if the most powerful person on your care team isn't a nurse, a doctor, or a specialist — but someone showing up at 8:00 AM to check blood pressure, eat lunch with residents, and play vital signs bingo?

In this episode, we go deep on the Community Health Worker role: what it is, what it isn't, and why most organizations are dramatically underusing it. Scott pulls no punches on the disconnect between what CHWs are doing and what they should be doing — and why the difference is costing patients their health and workers their bonuses.

What you'll hear in this episode:

• Why the #1 complaint about CHW visits ("you're seeing our patients too much") is actually a communication failure, not a frequency problem — and how to fix it
• The specific visit types every community health worker should be scheduling: vital signs, medication reconciliation, lab draws, wound care, advanced care plans, and more
• How Mary White, a CHW in Gainesville, Georgia, goes in with 5 patients on her list and leaves having seen 15 — and what her approach reveals about what this role is really for
• Why buildings that aren't growing have either the wrong person or not enough people — and how to think through both
• The full compensation breakdown: base salary, guaranteed bonus, and how the right CHW can earn close to $80,000 a year

If you hire, manage, or are a community health worker, this episode will reshape how you think about the role. Hit play.

www.YourHealth.Org

What does it actually take to say yes in healthcare when the system is wired to say no?

In this episode of The Disrupted Podcast, Scott takes you straight into the field — from a brand-new administrator in Marietta, Georgia who's already revolutionizing her building eight days in, to a 190-patient facility in Charleston where the real conversation isn't about hospice referrals, it's about whether you have the staff to back it up.

Scott gets honest about the moments where healthcare organizations talk a big game but fold when it matters — refusing acute visits to non-panel patients, locking providers into rigid workflows, and hiring bodies instead of talent. He challenges all of it. And he does it with the kind of clarity that only comes from someone who's actually in the buildings, at the dinner tables, and on the phone doing the hard work every day.

From a nurse who deserves a Tesla to a wristband that could change emergency response forever, this episode is packed with real stories, bold ideas, and a simple but radical belief: that getting to the yes isn't just good business — it's the whole point of healthcare.

If you're a provider, administrator, nurse, or healthcare leader who's tired of the way things have always been done, this one's for you.

www.YourHealth.Org